Tech Lead/Onboarding Resume

KEY SKILLS:

Help Desk Tier 2/3 Support CompTIA A+ Windows XP/2000/7/8/10 Desktop Support

Windows Server 2008/2012/2016 Exchange 2010/2016 Network Administration Customer Service Office365 Intronis Axcient Connectwise

CompTIA Security +

CompTIA Server + Cisco Devices End user/VIP support VoIP Systems Troubleshooting RingCentral Labtech

EXPERIENCE:

Confidential

Tech Lead/Onboarding

Responsibilities:

Work with Professional services Team to onboard new clients and assist with other projects as needed.
Maintain network equipment, servers, and workstations.
Act as escalation point for service desk. Primary contact with C - level executives.
Create and Maintain Knowledge base for clients.
Maintain Windows Server 2012, Win Server 2008 R2, Exchange 2010, Exchange 2016, Cisco devices, Meraki, OpenDNS

Confidential

Technical Lead

Responsibilities:

Maintain network equipment, servers, and workstations.
Act as escalation point for service desk.
Primary contact with C - level executives.
Maintain Knowledge base for clients.
Maintain Windows Server 2012, Win Server 2008 R2, Exchange 2010, Exchange 2016, Cisco devices, Meraki, OpenDNS

Confidential

Premises Technician

Responsibilities:

Install and Repair technician for Digital Phone, IPTV, and VDSL/ADSL Internet services.

Confidential

Information Systems Technician

Responsibilities:

Small Office network troubleshooting, Desktop Support and troubleshooting, E-Mail Support, Web Based time tracking, legal application support, Video Teleconference support, Physical Security Systems, and Surveillance DVR systems.
Analysis, planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization.
Applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations.
Design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.
Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs.Planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.
Planning, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data.
Planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.
Planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

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