SUMMARY

• A hardware specialist with over 10 years in clinical and biomedical support in the biopharmaceutical and medical device industry.
• Possess strong skills in supporting, troubleshooting and repairing such instruments, both in person and over the phone.
• Also possess over a decade of experience in IT and with various versions of Windows, networking and computer hardware.

PROFESSIONAL EXPERIENCE

Confidential

Biomedical Equipment Repair Technician

Responsibilities:

• Responsible for accepting new equipment and making sure it was within specification before it was sent to the unit.
• Training on ultrasound repair and maintenance, focusing primarily on Confidential systems.
• Extensive experience with Confidential series IV pumps.
• Tasked with the running of multiple installation projects, working with OEM to get equipment inventoried, checked and installed.
• Experience with Confidential Pic IX systems.

Confidential

Biomedical Equipment Repair Technician

Responsibilities:

• Performed preventative maintenance inspections and electrical safety testing and corrected problems encountered.
• Worked with equipment manufacturers on repair work and ordered parts needed for equipment repair and maintenance.
• Responsible for accepting new equipment and making sure it was within specification before it was sent to the unit.

Confidential

Computer and Software Specialist

Responsibilities:

• Provide support to customers with their complaints, identifying the issue and delivering a fix over the phone if possible, or identifying what the cause is for a field service engineer.
• Responsible for troubleshooting networking issues and determining the issues, including administrative functions.
• Training/experience in lotus Notes versions 7 and 8, including troubleshooting and repair of software.
• Responsible for supporting Windows XP, Vista and 7 as well as Office 2003 and 2007 and numerous other applications on a highly secured network.

Confidential

Hardware Specialist

Responsibilities:

• Provide support to customers with their complaints, identifying the issue and delivering a fix over the phone if possible, or identifying what the cause is for a field service engineer.
• Provide mentor support for junior staff, assisting with troubleshooting of Windows, software and hardware.
• Responsible as the escalation point for Ventana Imaging Analysis System ( Confidential ) microscope and software issues, taking over calls that were too difficult for the front line or required advanced knowledge in Windows and SQL Server.
• Responsible for training others in the various hardware platforms .
• This has been both internal personnel and field personnel.
• Responsible for supporting and training on LIS and Lab Management software.
• LIS software focused on pathology driven microimaging and reporting, as well as tracking of patient samples through the entire lab process from grossing to pathologist scoring and reporting.
• Supported Ventana proprietary software using HL7 interface that worked with multiple different LIS vendors.
• Responsible for troubleshooting networking issues with Ventana interface software and determining the issue.
• Trained in the use and support of Confidential, a web based lab management tool for tracking patient samples throughout its entire lab process.
• Responsible for keeping team knowledge base and website updated so that it had the most current information on it.
• Have performed at least 200 hours of repairs and preventative maintenance on both internal and customer instruments.

Confidential

Responsibilities:

• Responsible for supporting the Confidential microscope, hardware and software.
• Supported both customers and field personnel, troubleshooting issues over the phone and assisting in installation of new systems.
• Acted as an escalation point for Confidential calls that frontline support could not resolve.
• Received extensive training on the Axio Imager series of microscopes from Zeiss, learning to repair, upgrade and perform preventative maintenance on them.
• Trained technical support, field and sales staff on Confidential .
• Took part in Confidential war room meetings to identify trend issues and improve the development of the product.
• Assisted in keeping Confidential demo units repaired so that the sales unit had functional demos to use in their sales process.

Confidential

Technical Consultant

Responsibilities:

• Supported both customers and field personnel, troubleshooting issues over the phone and assisting in installation of new systems.
• Trained in Oracle as a database program for logging in complaints.
• Extensive use and supporting of Windows XP, 2000 and 98 platforms.
• Also troubleshooting computer complaints in both the hardware and software.
• Required to repair or perform preventative maintenance on field instruments within the company, and sometimes at customer sites within Arizona or surrounding states.

Confidential

Support Technician

Responsibilities:

• Increasing levels of responsibility including Windows support engineer, FrontPage support, Technical lead and Escalation support.
• Diagnosing software and/or hardware issues and providing the best customer support possible.
• Responsible for taking over difficult calls that the frontline could not resolve.