Support Executive Resume

SUMMARY

To find myself in the position of a Software Developer/System Analyst in an organization where I can serve to the best of my knowledge and capability and Can Put in my entire Effort and Hard Work for the Development of the Organization, where I can use my technical, analytical and interpersonal skills to provide innovative IT solutions to business challenges.
Over 4+ years of IT experience in software development working mainly in the field of IBM LOTUS DOMINO Application Support & Maintenance.
Good Experience in Lotus notes application support both Client & Web based applications
Confident and hardworking, Time and resource management
Self - developed socialization, communication and interpersonal skills
Well versed in working with technical documentation and troubleshooting for Lotus Notes/Domino based applications
Passionate to learn new skills and techniques that add up to my productivity
Basic Knowledge in Domino Administration
Good debugging and analytical skills
Having knowledge in LSX, LEI

TECHNICAL SKILLS

Groupware: IBM Notes 8.5.2, 9.0.1

Platform: Windows 7, 10

Languages: Lotus Script, Formulas, core java

Database: Oracle

Web Technologies: HTML, DHTML, JavaSript, CSS

PROFESSIONAL EXPERIENCE

Confidential

Environment: Lotus Script, Formula Language, LEI, HTML, Java Script and CSS

Support Executive

Responsibilities:

Giving a support for all applications and handling production issues based on priority.
Have a user interaction to get the clarifications for production issues.
Used clear quest process for production movements and ServiceNow system for production bugs.
Doing Enhancements and Repair services
Analyzing the issue and creating incident to project conversion requests to fix repeated issues.
Suggested process improvements to client for better application functioning
Given technical help to team if they are stuck any technical issues
Daily checking the queue if any incidents under backlogs and help team to close tickets within SLA