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It Systems Engineer Resume

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Chicago, IL

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SUMMARY

  • Award - winning IT professional promoted into the IT industry with a successful record of achievements in multiple companies.
  • Possesses a demonstrated willingness and ability to develop expertise in new technologies and is genuinely passionate about technology.
  • Hands-on experience designing, building, deploying, administrating, managing, and maintaining cloud, physical, and virtual (VM) Windows servers.
  • Always asks how things work, tries to think around the corner, documents processes, reduces technical debt, and operationalizes workflows.
  • Embraces a security-first methodology to ensure client compliance and continuously improve client security posture.

TECHNICAL SKILLS

Operating Systems: Windows Server 2012/2016, VMWare ESXi 7.0, Windows 10 Pro/Enterprise

Hardware: Dell, Lenovo PC Workstations, Laptops and Servers, Thin-Clients, Home Routers, HP ProCurve Network Switches, Local and Network Printers

Software: Active Directory (AD DS), AWS Certificate Manager, Cloud Front, EC2, Route 53, S3, Citrix Workspace (VDI), Dell/KACE Image Deployment, Google G Suite Admin Console, Hyper-V, IIS, Kaseya VSA, Mac OS, MDT/SCCM Microsoft Deployment Toolkit, Microsoft Office 365, LanSweeper, Norton A/V, Oracle VirtualBox, Power Shell, PuTTY, Remote Desktop Connection Manager, Sonic Wall VPN, Sumo Logic, Trend Micro Office Scan and Console, VMWare ESXi 7.0, vSphere

Networks/Protocols: LAN/WAN, WLAN, VPN, TCP/IP, DHCP, DNS, POP3, IMAP, HTTP(s)

PROFESSIONAL EXPERIENCE

Confidential | Chicago, IL

IT Systems Engineer

Responsibilities:

  • Project Lead for the Windows 10 migration of all Windows 7 machines in the environment Architected and implemented automated Windows 10 upgrade solution for national team members Administer, manage and maintain physical and virtual Windows Server 2012 network infrastructure Administer, manage and maintain AD DS (Active Directory) user administration, GPO and DNS Create Power Shell scripts and commands to automate functions in AD and LAN

Confidential | Chicago, IL

IT Support Specialist

Responsibilities:

  • Technically support staff of 1,000 employees nationwide both onsite and remote Coordinated and directed successful Ring Central VOIP migration of 100 users in the Chicago office.
  • Image, configure and deploy used/new desktop and laptop computers to new and existing users Updated, administered and resolved Level 2/3 issues with ER ticketing system

Confidential | Chicago, IL

Senior Deskside Support Technician

Responsibilities:

  • Troubleshot, diagnosed, repaired, break/fix on Level 2/3 hardware and software issues Performed P2V (Physical 2 Virtual) conversions of 500 desktops and laptops for VDI implementation Converted Windows based physical machines to VMWare virtual machines via vCenter Converter - Administered, managed and maintained enterprise level HP switches and MicroTik routers

Confidential | Chicago, IL

Deskside Support Technician

Responsibilities:

  • Actively provided deskside, phone, e-mail and remote support for hardware and software Imaged, configured, deployed used/new desktop and laptop computers to new and existing users Troubleshot, diagnosed, repaired, break/fix on hardware and software issues Updated, administered and resolved Level 2/3 issues with IBM Manage Now ticketing system

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