Software/System Support Resume

SKILL SUMMARY:

Hardware/Software Warranty/Field Service

SCCM/SCOM/WSUS/Sysprep

NT/W2K/XP/Vista/7/8/10/Server 2003 - 2019

OpenBSD/Linux (CentOS 6.5), Ubuntu

Data Storage/Migration, backup/recovery

VNC/WebEx/PCanywhere/RDP/Securelink

Load Balancing (Physical & Virtual)

Confidential LUN/Vol/Aggregate Management

LAN/WAN/NAS/SAN administration/support

WORK HISTORY:

Confidential

Software/System Support

Responsibilities:

Public Sector Financial Application (premise and cloud offerings)
Government Compliant Public Administration Software Suite
Multi-Server Application & Server Administration.
Peripheral device support (printers/scanners), PCL5 control files
Workflow VBscripts, XML, SQL/SSMS
Troubleshoot IMAP/SMTP issues (Exchange, Office365)
SSL/HTTPS (certificate installation, web forms, server bindings)
IIS web services/configuration/html debugging
Load Balancing (Kemp, F5)
Installs & hotfix updates utilizing orchestration scripts

Confidential

Software Support Engineer

Responsibilities:

Opera PMS (Property Management System)
Remote Support via WebEx/Bomgar
Internal/External System Interface Support (IFC8)
Oracle SQL 10/11g queries/table maintenance
Oracle Opera 9 Cloud (cloud-hosted solution)

Confidential

IT Support Technician

Responsibilities:

AD account management/creation (multi-domain)
Exchange mailbox creation/admin via EAC
Desktop/Server/Printer Support
Internal Systems Software Support
Network Monitoring/Support
New User Setup/MAC's

Confidential

Network Support Technician

Responsibilities:

NCR POS Terminals/KDS/table management systems
Thermal Receipt Printers/J-tech pager systems
POS Ready for Windows
Proactive Net hardware/software monitoring
Statseeker Network Monitoring Tool
Verizon Business Frame/T1 support/Cradlepoint wireless backup
Juniper srx240 router, srx100 firewall, SE2200 switch support
SCCM/Hyper-V 2012 R2
HP Proliant Server Support/ILO Remote Management
MAGIC Incident Management System

Confidential

Support Engineer

Responsibilities:

Managed IT Services
LabTech Remote Management
Windows Server Administration (03, 08, 2012)
Veeam Backup/Restore Maintenance/Administration
ConnectWise Ticketing/KB System
Sonicwall/Fortinet Configuration/Administration
End User Support, Break/Fix, Software Support
ESXi 5.x/6, vsphere, Hyper-V installation/deployment
Network support/maintenance

Confidential

Security Analyst

Responsibilities:

Network Security/Vulnerability Remediation
SCCM
NEWT (Nessus Enterprise Web Tool)
Convert Scan Results to Remediation Report
Minimum Baseline vs. Remediation Level Requirement

Confidential

Technical Support Engineer

Responsibilities:

Prophecy and CXP media platform/software support
XML, ccXML, VXML, Java
Email/Live Chat Support
Wireshark/PCAP
SIP, VOIP
ASR, TTS, Nuance, Loquendo
Tomcat, Squid
Splunk

Confidential

Migration Technician

Responsibilities:

New Dell Optiplex 790/7010 setup & applications verified
Enterprise migration from XP to Win7
Utilized PXE NIC boot to provision images
Construct/Deploy portable small-form nurses stations
Maintain inventory and asset accountability
Network Setup/Support, convention IT support
CAT 5/6e installation, topology planning
Switch IP/netmask/gateway configuration (private network 10.x.x.x)
Connectivity testing/verification for convention booths

Confidential

Technical Support Engineer

Responsibilities:

Helpdesk/End-User Support (HW/SW/Printer/Network Support)
Host/Client Internet/Intranet Connectivity
AD User/Computer Account Administration
Office/Outlook 2K3/2K7/2010
Lawson, Image Quest, Sun/Java Mail, Thunderbird
Windows 7 post-migration support/remote support (VNC)

Confidential

Technical Support Engineer

Responsibilities:

On-Track SMBR (single mailbox recovery) vFiler, Vsphere, VSC, ESX, RDM/VMDK
SAN/NAS/FAS
SSH/SSL, RSH, Telnet
MPLS, OSPF, LACP, FSPF
NDMP/VSS/tape/VTL deduplication (A-SIS)
Snapmirror/Snapvault, snapshot backups, OSSV
Snapmanager for Exchange/SQL (backup/restore/verification) iSCSI, FC (copper/fiber), FCoE, NFS, CIFS
DFM, OnCommand System Mgr/Protection Mgr/Op Mgr
High Availability (HA/MPHA), SyncMirror, Raid-DP, plex
Ontap 7.x-8.0 7-Mode, 8.1/8.1.1/8.1.2 CMODE
Laptop refresh project (various Dell series)
Software updates (OS updates/Office suite update)
Resolve hardware/software issues
Hard drive/OS maintenance (disk defrag, chkdsk, etc.)
Citrix/VPN/remote support
Helpdesk/Technical Support
Service Now (SNOW) Ticketing System
Faculty and Staff Support
Student Services/Support (CBT/LRE support)
Connectivity issues
Browser/client issues

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