SUMMARY

• Highly skilled and versatile Confidential Management Professional, credited with over 20 years of successful execution leading diverse IT platforms.
• Skilled in directing all aspects of personnel management and professional development along with support and training. Established excellence in the development of long - range business planning and illustrated management leadership within infrastructure and system development.
• Experienced in vendor management, project management, and strategic negotiation skills. Solid ability to develop process improvements and leverage existing resources to increase productivity and drive profitable business results. Acknowledged for innovative cutting-edge Confidential platforms and tools that drive efficiency and long-term business growth. Seeking a permanent position while achieving excellence in the overall organizational mission.
• Distinguished member serving on an advisory council for Iowa Tech Junction, an Iowa IT conference, in 2015. Asked to return as an advisor and a guest speaker on network security for the Iowa Interface Conference in 2016.
• Successful in the development, training and implementation of all staffing for Confidential ’s IT and Operations Departments.
• Exceptional performance in the strategic planning and creation of the largest computer controlled radio automation in public radio.
• Solid performance in budget management for $1.75M in data center and automation projects. Additionally plan and manage $300K IT department operating budget.
• Created a train from home program during the pandemic and successfully trained 35 new helpdesk engineers to fill four different roles

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Help Desk and Remote Monitoring Supervisor

Responsibilities:

• Supervise Helpdesk and Remote Monitoring Engineers worldwide
• Act as both supervisor and level 3 engineer
• Serve as mentor and trainer for new engineers
• Guide virtual and remote support
• Assist engineers in troubleshooting
• Create and maintain customer relations
• Assist in writing and correcting guidebooks for each client business
• Instruct all of engineering through training
• Manage teams of 13 directly
• Manage teams as large as 240 as National Supervisor on rotating shifts

Confidential, Phoenix, AZ

Help Desk Support

Responsibilities:

• Assist with any IT related question
• Serve as mentor and trainer for new engineers
• Support Active Directory and Exchange
• Create virtual and remote support
• Troubleshoot wired and wireless networking
• Create and maintain customer relations
• Assist in writing and correcting guidebooks for each client business
• Remote setup of computers

Confidential, Ames, IA

Program Coordinator/IT Manager/Engineer

Responsibilities:

• Manage six IT personnel across multiple locations
• PCI Compliance Officer, oversee the security and PCI compliance of the computer network and data
• Execution as Database Administrator for multiple software packages
• Creation and extension of private LAN connecting three server rooms on three campuses creating a domain implementing an Active Directory Server and an Exchange Server
• Instrumental in the development of a policy and procedure handbook
• Leader and director as Project Manager for the $1.5M data center expansion project; $450K membership software project; $250K control room project. Required long range planning, and forecasting. This offered a permanent change to physical structure and thinking for all of Confidential, taking project management, extensive communication and education of the Operations Department in the use of the new automation.
• Establish strength as Technical Manager for the $450K traffic software project through solid communication, understanding technical needs of the software company to the very non-technical upper management requirements
• Technical Manager for the network wide automation project requiring room design to be the physical interface into the largest radio automation in U.S. public radio. The project required long range planning, end user education, and very active project management. (Photos of both master control which I designed and managed; as well as the automation system controlled by master control are available upon request.)
• Manage a 14 ft. x 45 ft. climate controlled server room at Iowa State University
• Develop and maintain live online flash audio streaming with over 95% up time, along with online audio streaming for IRIS, the Iowa Radio Reading Information Service for the Blind and Handicapped
• Managed the oversight of all IT needs of Confidential
• Coordinated Confidential IT Department with IT Services at Iowa State University, University of Northern Iowa, and University of Iowa to increase efficiency
• Set up the first Confidential NAS for departmental storage
• Developed and implemented the use of Terminal Services for all network desktop systems
• Continued in the call rotation as a broadcast engineer for WOI Radio Group
• Managed over 30 IT and Operations personnel of Confidential
• Reported directly to the CEO of Confidential, the Board of Directors, and the State Board of Regents
• Planned and managed the $450K operating budgets for the IT and Operations departments

Confidential

Manager/Engineer

Responsibilities:

• Managed 9 IT personnel within three separate universities
• Developed, managed, and motivated the Operations Department across three universities with 30 personnel
• Developed the accepted plan for Confidential Master Control and its automation systems
• Designed the layout of the Master Control room in Ames
• As Project Manager, motivated and empowered project team for the $400K Des Moines studio and corporate offices
• Led as broadcast engineer covering 80+ hours on call as well as my normal 40 hour week
• Developed and maintained a redundant network backup for multiple data and desktop systems
• Implemented server virtualization to increase efficiency
• Planned and managed the $250K operating budget for the IT department

Confidential, Ames, IA

Online Sales Manager

Responsibilities:

• Created, stocked, and maintained an online retail store
• Maintained POS systems
• Generated $15K to $20K in sales per month online
• Planned and created an Internet business site with a full SQL database and online shopping car