Access Management Analyst Resume Atlanta, GA - Hire IT People

SUMMARY

Exceptional Identity and Access Management (IAM) professional with a successful track record provisioning, securing access, and adhering to governance and established security practices. An outstanding Systems Engineer with more than 15 years of experience supporting Enterprise technical solutions.
Strong critical thinking and problem resolution to infrastructure issues; perform research, system installation, technical documentation review to arrive at best solutions.
Demonstrated ability to understand complex business and information technology processes. Knowledge of ITIL methodologies.
Proficient in systems maintenance and monitoring, technical support, documentation, technology deployment, physical to virtual migrations, incident management, problem analysis and resolution, disaster recovery planning, customer training, team collaboration, and project management.

PROFESSIONAL EXPERIENCE

Access Management Analyst

Confidential, Atlanta, GA

Responsibilities:

Instrumental in the creation and startup of new IAM department from scratch.
Planned and developed processes and procedures for the IAM role.
Created technical documentation standardizing user life cycle management.
Responsible for on - boarding, provisioning, and off-boarding of user accounts via Active Directory and Azure AD groups, distribution groups, shared mailboxes, etc.
Ensure uniformity of user accounts based on role. Periodic auditing of user accounts to ensure appropriate role access.
Day to day responsibilities facilitated using applications Quest Active Roles, Active Directory, Okta, hybrid Microsoft Exchange/Microsoft Office 365, ServiceNow and scripting and automation with PowerShell.

Support Engineer

Confidential - Atlanta, GA

Responsibilities:

Deployed and managed devices, users and licenses.
Provided new user orientation and multi-factor authentication setup.
Reduced ticket backlog by 70%.
Coordinated with vendor to perform service work on all faulty equipment.
Organized physical inventory.
Provided technical support post-deployment to resolve any issues and ensure customer satisfaction.
Contract engineer for Dell desktop deployment project.
Coordinated hardware/software refresh for corporate offices of large international investment firm.
Staged new computers for imaging
Tracked hardware inventory to ensure old and new equipment are properly accounted for.
Verified new systems and configurations
Provided technical support post-deployment to resolve any issues and ensure customer satisfaction.

Systems Administrator0

Confidential - Forest Park, GA

Responsibilities:

Administered the day-to-day operations of the network including: Active Directory, Group Policy, DNS, DHCP
Setup / troubleshooting, network monitoring.
Directly administered physical and virtual Windows Servers (2003 R2, 2008, and 2012 R2).
Migrated and decommissioned legacy Windows 2003 servers, migrating file servers and legacy applications to Windows 2008, 2012, and 2016 Servers.
Managed VMware vSphere Virtual Infrastructure. Experience with cloning, deploying VM's from Templates and automating VMware environment.
Troubleshoot SSO with Freightliner Corporation.
Responsible for planning and implementing desktop refreshes.
Created deployment procedures and documentation for Ghost, WSUS server, Microsoft Deployment Toolkit MDT, and Dell KACE
Perform backups and restores; regularly conducted tests of backups and restores.
Planned, managed, and coordinated relocation and expansion projects relating to IT infrastructure and vendor services.
Secured internet content with Web Sense and SonicWALL.
Used PowerShell and scripts to automate procedures and monitor systems and resources
Created and updated departmental diagrams and documentation for SharePoint portal. Created training documentation for other team members and new users.
Implemented and managed virtual desktops via Horizon View VDI
Support of Shoretel Phone system.

Customer Support Engineer

Confidential - Atlanta, GA

Responsibilities:

Remotely administered servers and desktops using VNC, RDP, and WebEx in a multi-domain environment.
Worked on vCenter Server 5.5/6.0 Enterprise and for managing multiple ESXi Servers and hundreds of VMs, build and troubleshooting experience with ESX Servers and ESXi Servers, vSphere and vCenter manager.
Performed backups and restores of client’s data via NetBackup, IBM Tivoli Storage Manager. Reviewed daily backup reports to address and remediate any backup issues.
Responsible for account administration in Active Directory, Exchange, and Blackberry Enterprise Server, SQL Server database administration
Responded to Salesforce, BMC Remedy, and CompuCom service desk ticketing systems and fielded calls from the service desk for technology support.
Served as Data retention administrator role and managed onsite tape backup and data retention, determined which secure media was to be sent offsite utilizing Secure Sync and Iron Mountain.