IT DESKTOP SUPPORT Resume Schaumburg, IL - Hire IT People

SUMMARY

Experienced and dedicated Information Technology professional wif experience in asset and change management, computer programming, project management - (Agile,Waterfall),(UNIX/Linux) systems administration and database systems. Proactive team player wif a proven track record of making decisions that ensures a smooth workflow.
Adept problem-solver capable of handling multiple tasks under deadline pressures. Confidential wif multilingual skills in French,Hindi, Sindhi and some others.
Managerial skills (Project Management) as well as versatile communication abilities and technical writing. Seeking a position in my field where my education and experience ca help contribute to the success of your organization.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Schaumburg, IL

IT DESKTOP SUPPORT

Responsibilities:

Working wif MSI Service Now software and troubleshooting problems in Service Recovery wifin EC/IT division.
Writing and revising Oracle SQL Queries and retrieving information in Oracle9i.. Also, updating information on MS Excel,Word templates including some other technical writing.
Re-designing packaging and shipping materials and labels in ZebraDesigner software.
Printing the shipping materials out on the ZebraDesigner printers. Also, working wif the different editors, various system administration duties on both LINUX and UNIX environments.

Confidential, Chicago, IL

DATABASE MANAGEMENT

Responsibilities:

Worked on developing a database in MS-SQL for the PMPI division. Also, maintained the data in MS-Excel and extracting the necessary data and inserting it into the database. Shell scripting noledge/experience. Manage projects from initiation through implementation. Insure projects are successfully completed according to agreed terms for scope, cost and schedule. Contribute to and maintain best practices for project delivery.

Confidential, Libertyville, IL

IT PROJECT MANAGER

Responsibilities:

Updated technical specifications 1.1.1,1.1.7 utilized in the change control processes. Maintained information
using ClearDDTS database. Generated the different reports wif specific information for the CCB and transitioning CR’s in ClearDDTS and Oracle.
Championed, managed change and asset management systems that generated the flowcharting, project management, scheduling using M-Gates methodology and other related support activities. Reduced cost control approximately 60%.
Modified change management system to include downtime process. Resulted in a smaller downtime window and significantly reduced the percentage of outstanding problems. Involved CMM and CMMI experience.
Custom designed and implemented the change control process according to the department’s needs.
Maintained WLSE software and Oracle database for the system integration and testing team. Tested Cisco,
Avaya, IDEN systems for voice mail and other cellular features using TestCentral and other test software applications which involved build, test and execution. Wireless data communication experience in WiMAX, TCP/IP, SNMP and VoIP.

Confidential, Westmont, IL

IT DEVELOPER

Responsibilities:

Modified the Oracle 9.2 database and developing code in Java,J2EE Programming language in Linux and Red Hat Linux environments. Developed and modified C, Bourne and Korn shell scripts.
Collected data and entered information in Oracle database in call center operation.
Assisted sales representatives and customers in purchasing products, questions, and support of products. Maintained information utilizing Siebel.

Confidential, Arlington Heights, IL

IT PROJECT MANAGER/SYSTEMS ADMINISTRATOR

Responsibilities:

Managed Remedy installation, set up a pilot group for testing period, and conducted weekly training sessions which increased efficiency by approximately 30%.
Managed and developed the asset management system, which involved flowcharting and project planning to create work breakdown structures.
Installed, configured and administered SUN/HP/IBM UNIX/AIX servers and workstations such as: SUN Sparc5/10/20, SUN Ultras, SUN Enterprises.
Used VERITAS Volume Manager, Replication (VxVM3.0.2, 3.0.3 and 3.0.4), and VERITAS File Systems and VERITAS Clustering(VCS).
Worked wif UNIX Performance Tools including: iostat, vmstat, netstat, top.
Performed and worked wif the UNIX Backup and Restore Tools such as: (tar, cpio, dd, ufsdump, ufsrestore).

Confidential, Chicago, IL

SYSTEMS ADMINISTRATOR

Responsibilities:

Performed all system-wide administration on company systems. Oversaw backups and database systems. Managed system requirements for selected areas of development, which increased efficiency to over 40%.
Monitored Tandem systems, HP systems, SUN workstations, servers, and supported Sunnet Manager.
Provided support to Project A application and the ETSCC, networks, database and development.
Maintained and worked wif Relational Databases such as Oracle by tuning the databases, account maintenance, user privileges and security administration, partitioning, formatting, and backup and disaster recovery. Importing, exporting of different files in the database.

Confidential, Lombard, IL

SYSTEMS ADMINISTRATOR

Responsibilities:

Monitored, coordinated and maintained all company UNIX systems, software installations.
Managed system on daily basis and added new user accounts, which increased efficiency 20%.
Repaired both hardware and software when they ceased to function, which reduced the expenses 10%.
Successfully expanded system by adding printers and terminals.
Set up system security and administered the NFS file server.

Confidential, Chicago, IL

RESEARCH ASSISTANT

Responsibilities:

Worked as a research assistant for UIC’s Urban Transportation Center on various projects.
Worked heavily wif different technologies such as IBM Mainframes, P.C’s, software applications-GIS,SAS,WordPerfect and other.
Researched a project for the Urban Mass Transportation Administration studying the trends in journey to work trips for nine U.S.metropolitan areas.
As a result successfully published and presented papers from dis Moving People project and also worked on other related projects that included some other technical documentation for UIC-UTC..