Senior IT Support Specialist Resume Carol Stream, IL - Hire IT People

SUMMARY:

Highly motivated tech - support professional skilled in troubleshooting, analyzing, and resolving complex computer and software issues.
Looking to work for a company where I can utilize my interpersonal and customer service skills.
Outstanding analytical, problem-solving, and troubleshooting ability.
Superior communication (oral and written), customer service, and interpersonal skills.
Both independent and team leader, as required.
MS Office proficiency and tracking-software familiarity.
Ability to multi-task and prioritize effectively.
Poised and patient when dealing with clients and end-users.

WORK EXPERIENCE:

Senior IT Support Specialist

Confidential, Carol Stream, IL

Responsibilities:

Assist end-users with all computer and software issues via Telephone, Remote, and in-person
Managed database for Service-desk Plus help-desk Software for end-users
Project Manager of Printing services
Maintain an inventory of parts, especially high failure rate parts, to minimize downtime.
Provides technical training for Printers, Plotters, Desktops, and Software to end-users.

Mobile Device Management Admin

Confidential, Bolingbrook, IL

Responsibilities:

Provide Remote and Phone support for all Ulta stores
Manage, maintains, supports, troubleshoots, and optimizes the mobile cloud environment, and suggests adjustments and new system designs for future needs
Build, configure, and Install apps on company mobile devices, iPads, Mobile Phones, printers, and Price Checkers
Manage devices using Air-watch Mobile Device Management
Reimaged registers and hard drives; Install and configure POS Systems

Mobility Analyst Support Specialist

Confidential, Waukegan, IL

Responsibilities:

Administered technical support to end-users via Telephone, Email, and Ticketing Systems
Placed orders for end-users Smartphones, IPads, and Hotspot devices, activated and deactivated user's devices
Displayed exceptional people skills and maintained a calm demeanor during every phone call
Negotiated contracts with third-party vendors

IT Help Desk Support

Confidential, Niles, IL

Responsibilities:

Managed requests through the use of software such as issue tracking systems
Walked End Users through step-by-step instructions for troubleshooting Software, and Hardware issues
Documented help desk tickets/resolutions and provided overall assistance in the daily administration of a Novell Netware Network

Computer Lab Technician

Confidential, Chicago, IL

Responsibilities:

Kept records of equipment and lab supplies and maintained the security of the lab
Taught adolescents and senior citizens Introduction to Computers, which included hardware and software installations, Microsoft Office
Conducted computer workshops for staff to provide in-service training and promoting computer literacy
Maintained discipline and developed strategies towards implementation of positive youth development programs
Installed hardware and software compatible with system specifications