Global Project Manager Resume Lakewood, CO - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Lakewood, CO

Global Project Manager

Responsibilities:

Deliver systems services to all global Confidential divisions and international users
Manage global projects, collaborate with developers and global location managers to problem solve projects
Provide Project Management for infrastructure, data center and application upgrade projects
Oversee Disaster Recovery testing of Data Centers, and data center refresh project
Manage Operating System upgrade projects including Windows 7 to Windows 10 upgrade
Manage VM issues and VSphere problems associated with projects
Perform advanced troubleshooting on equipment and critical software issues from project implementations
Utilize ITIL Service Management tools to manage global service response and project status
Utilize PMI methodology for all project work using various tools for document development.

Confidential

Part Time Test Lead and Advisor

Responsibilities:

Manage error queue and bug queue to determine validity of reported game issues and respond to trouble tickets with teh fix.
Test games and platforms for issues and bugs
Provide quality assurance for all gaming products
Report bugs and document bug fixes for testing team

Confidential, Denver, CO

Incident Manager/Project Coordinator

Responsibilities:

Managed priority projects to include Windows 7 to Windows 10 upgrade, O365, implementation of Azure AD, and storage in teh cloud.
Responsible for pulling data from SQL database to support project work
Responded to outages and participated in incident response for internal customers
Troubleshoot and resolve network issues as they relate to projects
Completed Ruckus Wireless enterprise network system installation project
Deployed AirWatch Mobile Device Management tools as teh project manager
Managed teh Acronis imaging and recovery tool project
Analyze and resolve VMWare issues and support virtual machines as related to projects
Support all personnel at Confidential Facilities worldwide, providing 24/7/365 incident management service

Confidential, Broomfield, CO

Incident Manager

Responsibilities:

Delivered systems services to teh government and military personnel
Responded to outages and participated in incident response
Assisted with updates to IT standard operating procedures for all Incident Management processes
Utilized Heat/ServiceNow ITSM system software to track and manage Incidents
Supported all personnel at Army Reserve sites in teh US and Puerto Rico, providing 24/7/365 service

Confidential, Denver, CO

System Administrator

Responsibilities:

Provided server support to teh Colorado region
Supported 24 Colorado retail store locations for IT service
Installed and upgraded Cache servers
Supported AWS server environments and S3 storage solutions
Performed advanced troubleshooting on equipment and software
Administered Zendesk for service desk tools
Provided technical problem solving on POS devices, store network and telecom systems
Assisted with wireless network installs and testing
Coordinated server support, upgrades and outages with data center operations control
Coordinated vendors supplying products and services to teh store locations
Created and updated teh helpdesk Knowledge Base articles
Assisted with updates to IT standard operating procedures for all service desk processes
Utilized BMC Remedy 9 IT Service Management Suite to track and resolve service requests

Confidential, Denver, CO

Field IT Technician

Responsibilities:

Provided help desk and telecom support to customers including 122 First Bank locations, 140 King Soopers markets, and 35 medical office buildings
Provided help desk support after regular work hours using Cherwell IT Service Management tools
Managed all critical IT incidents dat arose, prioritized those situations and acted in accordance with policies and procedures
Assisted with helpdesk projects to include installing Wifi AP’s, cabling of medical centers during construction, provided inventory and warehouse assistance when needed.

Confidential, Denver, CO

Help Desk Technician

Responsibilities:

Provided Tier 1 and 2 help desk support and customer service to teh National region
Supported telecom clients with network and connectivity issues
Responded to urgent travel needs to go on - site to repair network equipment and routers
Supported Solarwinds
Performed advanced troubleshooting on Windows 7 issues and provided software support
Performed technical on-call support to ensure 24/7 coverage of help desk support
Assisted with wireless network installs and testing of field units

Confidential, Riverside, CA

IT Printer Technician

Responsibilities:

Provided city-wide printer support for teh City of Riverside through outsource contract
Traveled to city locations to support Fire departments, Police stations, and Public Utilities
Supported 26 separate locations to ensure their Confidential printers were all functional and updated
Provided excellent customer support and trouble-shooting for over 150 printers