Repair Department Analyst Resume

SUMMARY:

I am a digital native who spends his time building and programing robots, designing and implementing networks, building computers, programming drones, setting up Block Chain Crypto Miners and attending seminars (AWS Global Summit, B - Sides, Metasploit trainings etc.), all in order to become the most knowledgeable technologist that I can become. I hope to be able to bring my broad knowledge and my thirst for new experiences to your organization.

EMPLOYMENT HISTORY:

Confidential

Repair Department Analyst

Responsibilities:

Assist with customer inquiries and conduct investigations
Provide investigative reports (POS, Oracle, Salesforce, Amdocs, Jira, Office 365)
Analyst for major projects across multiple departments

Consultant, Process and Performance Analyst

Confidential

Responsibilities:

Analyst for major customer POS (Point of Sale) integration projects
Designed and documented a new service process using Lean Six Sigma methodology
Trained new technician’s on the processes and procedures (US and Manila)
Audit workflow and data feeds for adherence to new processes in keeping with KPIs/SLAs

Confidential

Operations Manager

Responsibilities:

Network design and administration (Server, Routers/Firewall configurations, Network Topology)
Web Design Project Manager
General accounting and payroll administration

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