PROFESSIONAL EXPERIENCE

Helpdesk Associate

Confidential, Lincoln, Nebraska

Responsibilities:

• As a Helpdesk Associate you will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools.
• Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups.
• The support that we offer our clients is 24 hours, 7 days a week.

Project Manager

Confidential, Lincoln, Nebraska

Responsibilities:

• Consult with and assist other programmers and technicians to define and resolve problems in software applications
• Planning and Defining Scope
• Activity Planning and Sequencing
• Documentation
• Risk Analysis
• Managing Risks and Issues
• Monitoring and Reporting Progress

Confidential

Confidential, Lincoln, Nebraska

• Response to in - house and client inquires
• Provide and review Standard Operational Procedures (SOPs) to help escalate, document, notify and prioritize production issues
• Provides technical support and guidance to the Command Center Operations Team
• Able to act quickly and identify potential incidents that could lead to a missed Service Level Agreements or negative business impacts
• Maintains operating record for the change control process and incident reports
• Knowledge of CA7, TSO/ISPF, ROSCOE, CONSOLES, Lunix
• MS Office, Windows

Information Technology Applications Developer/Senior

Confidential, Lincoln, Nebraska

Responsibilities:

• Design, develop, test and integrate software applications
• Responsible for providing solutions and process improvements for processes
• Analyze information to determine, recommend, and plan computer software design and development including risk analysis, time and cost constraints
• Compile and write documentation of program development and subsequent revisions
• Conduct trial runs software applications to be sure they will produce the desired information and that the instructions are correct
• Consult with and assist other programmers and technicians to define and resolve problems in software applications
• Knowledge of COBOL, SQL, CICS, TSO/ISPF, ROSCOE, FILE AID, MVS JCL, VSAM
• Provide service to customers, ensuring the highest level of client satisfaction
• Calculate total payments received during the time period, and reconcile this with total sales
• Clean and stock workstations and display cases

IT Ops Technician

Confidential, Omaha, Nebraska

Responsibilities:

• Focus on identifying, diagnosing and resolving production batch and online issues
• Response to in-house and client inquires
• Provide and review Standard Operational Procedures (SOPs) to help escalate, document, notify and prioritize production issues
• Provides technical support and guidance to the Command Center Operations Team
• Able to act quickly and identify potential incidents that could lead to a missed Service Level Agreements or negative business impacts
• Maintains operating record for the change control process and incident reports
• Knowledge of CA7, TSO/ISPF, ROSCOE, CONSOLES, MS Office, Windows
• Provide service to customers, ensuring the highest level of client satisfaction
• Calculate total payments received during the time period, and reconcile this with total sales
• Clean and stock workstations and display cases

Senior Software Development Engineer

Confidential, Omaha, Nebraska

Responsibilities:

• Design, develop, test and integrate software applications on multiple subsystems and platforms for varied client needs
• Responsible for providing solutions and process improvements for processes spanning multiple subsystems
• Analyze information to determine, recommend, and plan computer software design and development including risk analysis, time and cost constraints
• Coordinate software system installations and monitor equipment functioning to ensure specifications are met
• Compile and write documentation of program development and subsequent revisions
• Conduct trial runs software applications to be sure they will produce the desired information and that the instructions are correct
• Consult with and assist other programmers and technicians to define and resolve problems in software applications
• Knowledge of COBOL, T-SQL, SQL, CICS, ELIPS, TSO/ISPF, ROSCOE, FILE AID, MVS JCL, VSAM
• MS Office, Windows
• Received multiple awards of recognition for superior performance - 2003, 2005, 2006, 2009

Senior Information Specialist

Confidential, Omaha, Nebraska

Responsibilities:

• Create, test and maintain software applications using Data Query, ELIPS, Culprit and COBOL
• Compile and write documentation of program development and subsequent provisioning
• Conduct trial runs of programs and software applications to be sure they will produce the desired information and that the instructions are correct
• Consult with and assist computer operators to define and resolve problems in running computer program
• Utilized MVS JCL, TSO/ISPF, Database, CICS, FoxPro, WordPerfect, MS Offices and Windows

Claims Indexing Clerk

Confidential, Omaha, Nebraska

Responsibilities:

• Index Claims on Kara System
• Verified reports and data integrity; organized and arranged projects for the Auditors
• Compare data with source documents, or re-enter data in verification format to detect errors
• Compile, sort Consult with and assist other programmers and technicians to define and resolve problems in software applications
• Load machines with required input or output media such as paper, cards, disks, and tape or braille media

Data Entry Clerk

Confidential, Lincoln, Nebraska

Responsibilities:

• Assured data integrity
• Organized and arranged projects for INS
• Responsible for company funds
• Acting supervisor for 3 to 4 months, Team Leader on two selected teams
• Quality Assurance Team Leader
• INS Federal Security Clearance