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Desktop Support Resume Profile

TECHNICAL SKILLS:

  • Windows 2000, XP, Vista, 7, 8 and 8.1 Operating Systems
  • Windows 2000 and 2003 Server Operating Systems,
  • MAC OS X Snow Leopard 10.6, Mountain Lion 10.8 and Mavericks 10.9
  • Microsoft Exchange 5.5, 2003 and 2013 Servers for Outlook
  • Office 2000, 2003, 2007, 2010 2013 Suites for PC, Office 2011 2013 for Mac
  • Blackberry Desktop and BES Server, Active Directory, DCHP and DNS Administration
  • Hardware replacement and installation for desktops and notebooks, installation for MAC laptops and desktops, Verifone POS equipment troubleshooting, Norton Ghost 14, 11.2 for Ghost Cast,
  • Casper Imaging 8.64, HelpSTAR ticketing system, Remedy ticketing system, CA Service Desk ticketing system, ManageEngine Service Desk version 9.0 build 9000, GoToAssist remote access, Check Point Endpoint Security R73, Casper Remote 8.73, Remote Desktop Client for MAC

EXPERIENCE:

Confidential

MAC/Desktop Support

  • Help desk using ManageEngine Service Desk ticketing system. Provide support via phone, remote and deskside.
  • Remote Desktop Client for MAC and PC.
  • Active Directory for account updates, password resets and new accounts, Exchange Admin Center 2013 to create and administer mail accounts, groups and permissions.
  • Environment is Mac OS 10.6, 10.8 and 10.9. Windows 7.
  • Utilize DeployStudio Runtime v1.6.11 for MAC and PC image builds.

Confidential

MAC/Desktop Support 1 Week

  • Help desk using Remedy ticketing system. Provided support via phone, remote and deskside.
  • Casper Remote 8.73 and Remote Desktop Client for MAC.
  • Active Directory for account updates, password resets and new accounts.
  • Environment was Mac OS 10.6, 10.8 and 10.9. Windows 7 and 8.

Confidential

Help Desk Level II

  • Support provided for 5 advertising agencies in various capacities. Agencies are CDM, Beanstalk,
  • LLNS, GMR and Footsteps.
  • Heavy corporate imaging of all Windows PCs and laptops HP Elite 8300 SFF Elite Book 8470p Utilized Norton 11.2 Ghost for Ghost Casting sessions on PCs. Imaged to Windows 7 Enterprise.
  • Heavy corporate imaging of all IMACs 21 27 , MacBook Pros 13 15 , Mac Towers and Mac Air Books. Casper Imaging version 8.64 utilized. Imaged to OS X Mountain Lion 10.8.6
  • Data backup and migration for term users, freelancers and lease swapped users.
  • Physical inventory performed, asset management performed, assets maintained and updated in SharePoint database.
  • Lease returns, lease swaps, IMAC, new user deployment setups.
  • Occasional hardware replacements, RAM, Hard Drives, System Boards, some printer maintenance.
  • Microsoft Windows issues/questions desktop and laptop .
  • MAC issue resolution iMac, MacBook, MacBook Pro .
  • File and Print services support.
  • Laptop/Desktop backup, secure device wipe and re-image.

Confidential

Lead Technician

Windows 7 Rollout/Refresh

  • Desktop/laptop refresh, reimaging, inventory and asset management, disposal and wiping of old systems, data backup and migration. Hard drive removal and storage for legal holds.
  • Cisco VDI Thin Client configuration and installation.
  • SharePoint utilized for asset tracking and system status updating.

Confidential

  • Unpack, reconnect and label all POS, handhelds and tables.
  • Ability to work in a fast paced environment with time constraints.
  • Knowledge of Microsoft Word, Excel and Power Point.
  • Knowledge of PC hardware and networking.

Confidential

  • Relocation of desktop systems, break down and reassembly.
  • Tagging of all items for proper delivery to new location.
  • Asset tagging for proper inventory maintenance.

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