PROFESSIONAL EXPERIENCE

Confidential, Lincoln, RI

Graphics Test Technician

Responsibilities:

• Provide helpdesk support and resolve problems to end user’s satisfaction
• Record and update all helpdesk calls using ticketing software
• Provide ERP and minimum level 2 network support
• Test Graphics and maintain the resolution
• Support Microsoft office/Outlook, and all other corporate applications
• Modify configurations, utilities, software default settings for existing PC’s
• Install, test and configure new PC’s, peripheral equipment and software IP network (router/switch)
• Build desktops and servers based on a specification list and rack them on assigned racks.
• Execute manual and automated testing & inventory management
• Assist with onboarding of new users and support for test resolution in graphics
• Deploy new PC’s using standard hardware, disk imaging software, transferring user files and configuring to new computer
• Attached Cable in PC with the help of HDMI Cable sometimes is in VDI Cable and good to know about resolution changes
• Excellent customer service, written and verbal communication skills
• Deploying PC’s using std. platform and difference video encoding.
• Ability to manage multiple tasks while being organized and detail oriented
• Minimum 2 years’ experience in basic network support (e.g., connectivity issues, VPN and WiFi connections), MS Office, computer hardware and software support (Windows, Adobe Reader), Active Directory and printer configurations
• ERP application support experience or can demonstrate thorough understanding of business practices

Confidential, Stoughton, MA

Graphics Test Technician

Responsibilities:

• Installed and configured Cisco IP Phones, Switches and Routers.
• Support of Microsoft Windows Servers, Exchange Server, Dell Sonicwall Firewalls, SSLVPN, workstations, laptops, accounting software, Strong knowledge in DNS, TCP/IP concepts and troubleshooting LAN/WAN issue
• Test series in Video Input sometimes is in Output but mainly with the help of Cable like Digital and HDMI.
• Test Screen Resolution with the help of remote and know about the cable like HDMI & VDI and mainly use this only for resolution.
• Troubleshoot common server roles, eg: Active Directory, File Services, Print Services, DNS, DHCP, RDS, Web, Application hosting Configure/Troubleshoot networking gear including VLANs, firewall policies, and routing.
• Experience in designing and drafting with Revit and 2D/3D AUTOCAD working knowledge of HVAC, Plumbing and Fire Protection, Strong communication skills and the ability to interact effectively with project managers, engineers, designers and other team members.

Confidential, Franklin, MA

Manufacturing Test Technician

Responsibilities:

• High - performance data warehouse and analytics platform. Analyze terabytes to petabytes of data and uncover new sources of business value.
• Specialty V- MAX enclosure high speed data transfers host tester running Gtat Just one GUI test script to hardware and software Ghost configuration test and bass on performs and accusers test, just-Q quality control info and reform SAP/Oracle, update firmware bios
• AB, SPA and SPB memory size is determined the SPA and SPB, Incident log.
• V-Max Enbaint test for hard drive speed test to find out 2 GB to 4 GB drive data transfer red and writ rate perfumes, Enbain test run by a runsheet for test result, Lcc high performs data transfer result cable and hardware test, for hard drive to check transfers data rate in 2 GB, 4 GB performs result and load the script and run the test after that check the error run some basic command.
• Build reliable, efficient, and cost-effective data protection architecture to eliminate tape, improve disaster recovery readiness, and simplify management. Confidential backup and recovery solutions eliminate the costs and risks associated with tape backups.
• Driving increased efficiency throughout your organization.
• Speed and simplify backup and recovery across your environment. And customize this modular solution as needed to protect the applications you use and add the functionality you need.
• Experience and expertise in production testing and electro-mechanical assembly operations, Work from assembly drawings, visual aids, and written or verbal instructions soldering pcbs, fabricating cable assemblies, wiring, crimping, and chassis building. Use standard hand tools, such as soldering irons, wire strippers, wrenches, torque drivers, power drills, pneumatic rivet tools, improvements to assembly and test procedures maintain a strong quality orientation in daily work etc.

Confidential, New York, NY

Field Technician

Responsibilities:

• Drive tester for T-Mobile before/after 3G network launch UMTS tester in NY (Bronx, Brooklyn, and Queens) & NJ
• (Bayonne, Cliffside) Tampa Florida area Market drive covers the main roads.
• Using the TEMS software developed by Ericsson to Investigation, TEMS route analysis & record wireless transmission of data of radio frequencies, Conduct UMTS & GSM drive test parallel to each other at the same time on TEMS.
• Perform HSDPA Stationary tests using 3 R99 UMTS phones (one for short call, one for long call, one for data upload/download)
• 1 HSDPA phone (for HSDPA download), GSM/UMTS scanner.
• IRAT test drive to check UMTS to GSM handover.
• Conduct stationary test in T-Mobile stores to ensure their better coverage for cluster drive to cover a whole cluster.
• Map info; Good Knowledge of thematic maps, Layers structure, workspace.

Confidential, Andover, MA

LAB R&D Technician

Responsibilities:

• ONT (optical network Technology) 1000, M2000 voice, video HD+Digital TV signals, internet, manually testing hardware and software configuration with Abacus 5000 Traffic Generator to record all test results for quality of the product issues.
• Provided company MFG test strategy and served as liaison between HW, SW, Responsible for all functional test, Trained lab techs in testing and debugging selected and procured lab and test equipment,
• Use equipment including data acquisition systems utilizing Labview software, Attenuator/Switch Driver, IXIA Traffic test,
• Vector signals Analyzer, HP Signal Generation, Agilent RF section, BSR 64000 Broadband Router 2x8 CMTS & SRM card.
• Using WindRiver’s operating system for SUMMIT, ISP Clock, CPLD, and FLASH on board.
• Manual testing for all the hard ware & software Fiber Optic product SW, PON, VG, board diagnostic and updating hardware configuration by Sequence, Qbid, Memory test, and also Traffic test using smart bits 600B support internal resources on product enhancements as well as the development of new optical products and (VOIP) Voice over internet protocol technology.

Confidential, Cambridge, MA

BBN HW/SW Technician

Responsibilities:

• Responsible for T1, T2, and T3 Fiber Optic system testing and troubleshooting to the hardware & software level to backbone network systems.
• Ability to configure and test ATM, GSR 12008,AGGREGATE Cisco 6400,Cluster Cisco 7500,DS3 Access Multiplexer, Max,
• Cisco Router 2511, 2500, Catalyst Juniper/Cisco Switches 1900, 1924, 2820, Cluster catalyst 5000, 6006, UPS.
• Duties configuring Cisco based internetwork Broadband DSL rack, Including Cisco router interface and T1, T3, fiber optics LAN/WAN protocols, Catalyst port configuring Troubleshooting routers and switches networking and hardware problems.
• Load and configure hardware with the proper names including internet protocol TCP/IP addressing and the routing process these
• Include the World Wide Web's Hypertext Transfer Protocol (HTTP) and record all test results.
• Work with the design group on testing and writing test procedures.
• Recommend changes, which improve work methods, testing and system quality.

Confidential, Santa Clara, CA

LAB & Manufacturing Test Technician

Responsibilities:

• Responsible For VCSEL Module Continuity/Isolation/Leakage/Dark Current test GEN MZ Module
• AC test perform by Automatic tester using Lightwave Analyzer, Lightwave optical MultiMate, Fiber Amplifier Newport modular controller, Perform MZ AC Chirp test and S-parameter test.
• Homodyne test based on the specification for linewidth broadening wavelength for MZ and GEN HP Modules tuning curve and dynamic range of the signal should be between 35 to 40 dB.
• Responsible for functional testing and troubleshooting Meridian 1 system and Nortel Network switch System
• Using Confidential Meridian 1 system platform run by UNIX application program Flash Download firmware from switch to phones.
• Connecting existing Ethernet 10/100 BaseT LAN to the switch via the front panel RJ-45 connector gives access to, the switch’s internal SNMP agent and also allows remote Telnet and Web access for remote monitoring and testing.
• Performed failure analysis on product returned through customer service repaired and troubleshot failing equipment Component level resolved problems caused by burn-in, to the component and devices and suggested solutions.
• Duties include Desktop/Laptop configuration and support hardware upgrades & installations Software Win 95, 98, XP, Vista Windows NT 4.0, 2000 Office 97, 2007, Printer HP, Dell, Lexmark, Samsung, SMTP (Simple Mail Transfer Protocol) and customer Support.
• Provided customer support by diagnosing and isolating problems over the Phone, and providing on-line solutions
• Maintained and calibrated test equipment and lab equipment, ZENTEL 580 Tester and Power supplies.
• Repaired and troubleshot and troubleshot failing equipment and generated inventory report.
• Configured PC systems installed software and trouble shot failing systems assemblies area replacement procedures for all the printer
• Installations and maintenance kits and LCD panel assembly replacements Planned and scheduled test equipment for calibration and repair.
• Trained less experienced technicians.

Confidential, Danvers, MA

Medical Manufacturing Test Technician

Responsibilities:

• Provided technical support for testing and responsibilities include performing the Following test on various Equipment
• Systems Test, Module Test, Leakage Current Test, Functional test, Genrad Test, High Pot Test, including safety testing.
• Testing CAT scan, defibrillator, patients monitoring system, defibrillator module and potable Lcd defibrillator monitor,
• Repaired and troubleshot and debugged failing components level equipment and generated inventory reports.
• Configured Ultrasound monitor system & hardware, installed software and trouble shot failing systems and assemblies.

Confidential, Raynham, MA

Medical Test Technician

Responsibilities:

• Provided technical support for testing and validation of microprocessor based Electro medical device including safety testing,
• Functional performance, reliability testing, and troubleshooting at the pob and final as assembly stages.
• Performed failure analysis on product returned through customer service for various Devices including solid state catheter
• Tipped pressure transducers, Cables and passive Control units.

Confidential, Houston, TX

Technician\Assembler

Responsibilities:

• Responsible for testing Electro mechanical Assembly.
• Assembled FCI fire alarm control panels.
• Experience troubleshooting and repair at the component level and preparing documentation
• Tested, troubleshot and debugged failing assemblies to component level by Utilizing DVM, oscilloscope, and Schematics resolved manufacturing related problems, wrong and reversed components, and solder problems.
• Assembled mechanical assemblies, PWB assemblies, Experience with hand tools such as wire stripper, crimper, Power tools
• Cables Harnesses, and operated wave solders machine.
• Trained less experienced technicians.

Confidential, Brighton, AM

Technician

Responsibilities:

• Worked in DC to DC converters environment, dealing with converters with low Output, which supply high output (Voltage & current).
• Tested, debugged, and troubleshot failing converters to component level.
• Responsible for running test programs, and debugged failing converters using Schematics, MultiMate’s, DC power supplies & oscilloscopes.
• Resolved problems caused by burn-in, to the component and devices and suggested Solutions
• Provided customer support by diagnosing and isolating problems over the Phone, and Providing on-line solutions
• Trained junior technicians on new and existing products.
• Configured PC system, installed software and trouble shot failing systems and assemblies.