PC Engineering Manager Resume Pittsburgh, PA - Hire IT People

SUMMARY

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure.
Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

PC Engineering Manager

Confidential - Pittsburgh, PA

Responsibilities:

Rebuilt our Help Desk to be more customer service focused, more responsive, and build career ladders for team.
Reviewed project goals and objectives on monthly basis with project manager and design team.
Provided technical leadership for company to effectively steer strategic plans and future projects.

Desktop Support Manager

Confidential

Responsibilities:

Promoted from Assistant Manager to Manager in 2014.
Improved the cost recovery process for billing customers. Went from an hourly rate to a tiered service based on customer needs.
Improved the system-wide operating system and software updates process.

Executive IT Director

Confidential - Pittsburgh, PA

Responsibilities:

Improved customer satisfaction by listening to concerns and answering questions.
Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
Worked closely with organizational leadership and school board administrations, to strategically affect direction of operations.

Computer Operations Manager

Confidential - Pittsburgh, PA

Responsibilities:

Implemented VMware ESX to improve server upgrades, software installations, and security updates.
Maintained 99.999% uptime of all production servers at the four data centers across the country.
Applied ITIL principles to lead the CAB and TARB teams for change and implementation.

IT Field Director

Confidential - Pittsburgh, PA

Responsibilities:

Improved access to computers for students with disabilities.
Managed hardware vendors and negotiated better pricing for computer purchases and new technology.
Project lead for multiple construction projects. Helped reduce technology costs and improve project timelines.