SUMMARY

• Multi - certified experienced systems administrator wif strong experience managing server infrastructures and data-center operations across Windows and Mac OS X platforms. TEMPEffectively planned, installed, configured, and optimized IT infrastructures to achieve high availability and performance.
• Superior troubleshooting and technical support abilities wif migrations, network connectivity, and security and database applications. Over seven years of cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.
• Developed exceptional relationships wif co-workers, management, and end users. Excellent communication and problem-solving skills. Fluent in Spanish.

TECHNICAL SKILLS

Systems: Windows Server 2012 R2/2008 R2, Windows 10/8.1/8/7, Mac OS X, Cloud platforms, virtualization, software, Cisco, Juniper VPN, VMware vSphere vCenter, Google Apps for Government, Beyond Trust Remote Support, Symantec Endpoint Protection Manager (SEPM), Commvault, Sys-Aid, Splunk, IBM Big-Fix, Dell KACE, SharePoint, Microsoft Office, Microsoft Teams, Engineering Tools, Symantec Endpoint Encryption, BitLocker, File Vault. Experience configuring, patching, and deploying Windows Server 2008/2012. Extensive knowledge of Microsoft IIS.

Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, FTP, Telnet, DSL/Cable, hubs, routers, cabling, SMTP, POP3, NAT, VPN, VLAN, Ethernet 802.11, LAN/WAN.

PROFESSIONAL EXPERIENCE

Confidential

Desktop/ System Admin

Responsibilities:

• Manage installations, configuration and ongoing usability of desktops, laptops, peripheral equipment and software.
• Execute patching, maintenance, and administration of a mixed physical and virtual enterprise server environment
• Member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required.
• Support customer installations and support in person, remote desktop and/or by phone.
• Must be focused on working wif a team and coordinating wif team members to solve complex issues.
• Provide a high-level of customer service to all customers including TEMPeffective communication.
• Installs, configures, and upgrades computer hardware and software which includes teh migration of data.
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Contribute to departmental policies and procedures related to computer hardware, software installations and customer support.
• Support Windows 10, Mac OS, iOS, and Android.
• Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems.
• Perform delivery of IT Equipment as well returning to stock of equipment.
• Provides phone and halp-desk support for local and off-site users.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.

Confidential

Senior System Administrator

Responsibilities:

• Manage Windows 10 and Mac’s deployment project to more than 500 users at teh center. limited knowledge ofscripting in PowerShell to deploy packages trough Big Fix
• Troubleshooting hardware and software for both Windows 10 and MAC systems.
• Manage JAMF on Mac computers for applications, security, Wi-Fi, and email.
• Lead 2 other colleagues on a project of Commvault backups for 250 users that did not have a backup by installing software and updating database.
• Utilize Remedy, Heat, and SYSAID ITSM for incoming tickets.
• Follow, develop, and improve network and security configuration procedures in accordance wif teh Engineering & Technology Directorate (ETD) policies and procedures on Windows.
• Execute patching, maintenance, and administration of a mixed physical and virtual enterprise server environment, composed of Windows 2008 server and Windows 2012 Servers, using IBM Big Fix Console.
• Maintaining Mac patches and updates on Mac OS systems including an upgrade from High Sierra 10.13 to Catalina 10.15.
• Manage user and client LDAP, Windows Active Directory accounts/group access and NTFS file permissions.
• Create, delete, and maintain users account both Active Directory and Exchange Accounts.
• Create and deploy images using Microsoft Deployment Toolkit (MDT).
• Encrypt Windows Systems using BitLocker and Symantec Endpoint Encryption (SEE).
• Liaise wif vendors, suppliers and professional services for hardware and software purchasing.
• Provide metrics for capacity management purposes.
• Perform software and hardware firmware upgrades wifin teh Windows and Mac environment.
• Participate in disaster recovery testing.
• Inventory maintenance.

Confidential

System Administrator

Responsibilities:

• Provided Help Desk support for teh Engineering and Technology Directorate (ETD).
• Managed Windows 7 and Mac deployment project to more than 500 users at teh center.
• Troubleshot hardware and software for both Windows 7 and MAC systems.
• Managed JAMF on Mac computers for applications, security, Wi-Fi, and email.
• Resolved users’ issues wif hardware and software via phone, remote desktop, and face to face support.
• Provided Microsoft Windows 2003 and 2008 server operation system support.
• Created, deleted, and maintained users account both Active Directory and Exchange, Cisco, Juniper VPN.
• Addressed operational issues including file and share permissions, user’s accounts and installing applications wifin File Server.
• Created and deployed images on Windows systems.
• Used JAMF to deploy Mac computers and manually deploy Mac computers via external hard drive.
• Utilized Remedy, Heat, and SYSAID ITSM for incoming tickets.
• Installed MacOS El Capitan version 10.11 for 200 Mac computers.
• Managed Backups for users and servers on both Windows and Mac.
• Used Systems encryptions for Windows and Macs.
• Monitored and troubleshot servers, Network and firewall performance and availability and ensured compliance to service level agreements (SLA).
• Maintained server’s patches management practices.
• Liaised wif vendors, suppliers, and professional services.
• Provided metrics for capacity management purposes.
• Troubleshot and diagnosed hardware and software issues.
• Performed software and hardware firmware upgrades wifin Windows and Mac environment.
• Participated in disaster recovery testing.
• Inventory maintenance.

Confidential

Windows Deployment Technician

Responsibilities:

• Windows 7 deployment project.
• Assisted end users wif their passwords, email, network accounts after windows 7 migration.
• Windows 7 upload and download images via SCCM server.
• Data and applications transfer from Windows XP to Windows 7 via SCCM server.
• Used Proxy manager and Cisco as remote connection wif clients.
• Traveled to different cities in teh continental USA, Canada to deploy users wif new Windows 7 migration.
• Installed and troubleshot printers wif connectivity and hardware repair.
• Installed and supported Microsoft Office suites 2007/2010.
• Maintained antivirus system Norton to be updated for all systems.
• Provided both hardware and software support.

Confidential

Hardware / Software Team Lead Technician

Responsibilities:

• Led of 3 technicians on a Project to Deployed new operation systems from Windows 98, XP to Win 7 to 1,500 users.
• Helpdesk calls and created tickets using Remedy, support solution software.
• Managed Windows XP, 7 and Mac deployment project to more than 1200 users at teh center.
• Troubleshot both hardware and software for Windows 10 and MAC systems.
• Ensured teh hardware team maintained or exceed performances targeted to stablished costumer expectations to all computers, audio visual hardware and software related.
• Managed exchanged, Active Directory accounts.
• Set up meeting room wif video/audio, computer equipment for user video conferences.
• Managed hardware and software maintenance to laptops and desktops to more than 1,500 users.
• Installed and supported Microsoft Office suites 2007/2010 via SCCM server.
• Ran cabling telephone, network to computers, copiers, printers, and faxes for new offices.
• Installed and supported Microsoft Office suites 2007/2010 via SCCM server, word perfect suite, micro media dream weaver, acrobat reader, oracle client, SQL, VPN, JAVA, VPN, proxy manager and client.
• Used Bomgar, Remote Desktop, CISCO, and VPN to connect wif users to assist users.
• Created, maintained images wif Norton ghost and deployed for new and existing employees.
• Blackberry telephones configuration.
• Antivirus installation and updated up to date.
• Replaced, repaired, and troubleshot printers, copiers, and faxes, replaced imagers and rollers hardware related issues, tactics and solutions where adhere by teh group.

Confidential

Technician Support Specialist

Responsibilities:

• Answered halp desk calls using Track It: Support Solution software.
• Used CITRIX, and CISCO VPN as remote connection wif clients.
• Provided hardware and software maintenance to laptops and desktops to more than 1500 users.
• Set up meeting rooms wif Audio and video and computer equipment for user video conferences.
• Active Directory user accounts maintenance.
• Provided costumer support to costumers from different location wifin teh United States.
• Managed Windows 10 and Mac deployment systems to more than 900 users at teh center.
• Troubleshot both hardware and software for Windows 10 and MAC systems.
• Installed software such as Microsoft office suites, 1997, 2000, 2003, CISCO VPN, Citrix, Novell v.4, Lotus.
• 123, Desktop Remote access, PC Anywhere, Citrix, Norton Antivirus, and LANDesk.
• Created Ghost images and deployed new Windows OS and cloned hard drives.
• Created Novell, NT, CITRIX, CISCO VPN and Exchange accounts for new and users.
• Established access to wireless Network, Desktop Remote access, PC Anywhere and LANDesk for laptop users.
• Traveled to different locations to installed new Desktops, Laptops, Servers, Printers.
• Configured servers 2003 to deploy wifin teh corporation.