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Helpdesk Analyst Resume Profile

Summary

Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 10-year career in the United States Air Force. Effective communicator who quickly masters new roles and technologies to achieve positive results.

Professional Attributes

  • Top Secret Clearance Strategic Planning Project Management
  • Extremely Organized Problem Solving Asset Management
  • Workplace Diversity Risk Analysis Microsoft Applications

Professional Experience

Confidential

Tier 1 Helpdesk Analyst

  • Provided Tier 1 help desk support to 5K users/390 properties.
  • Managed creation and closure of 1K trouble tickets via Service Desk ticketing system.
  • Utilized soft phone system and remote technician console to interact with customers.

Confidential

Wing Information Assurance Officer/Communications Security Accountant

  • Lead oversight of 5 information assurance programs, affecting 12.3K clients and 60M in vital command and control network equipment.
  • Resolved four Classified Message Incidents educated users/briefed higher headquarters eliminated breaches helped secure 60M network.
  • Primary technician overseen electronic key management system operations, maintenance and upgrades zero downtime.

Confidential

Wing Information Assurance Officer/Communications Security Accountant

  • Trained/certified 300 unit Information Assurance Officers ensured stringent security applied to 3K network systems.
  • Championed special operations forces air command and control applications approval, applied 110-step client certification accreditation package secured 60M network/fielded 2 months early.
  • Reviewed violations of computer security procedures and discussed procedures with violators to ensure violations are not repeated.

Confidential

Tactical Radio Communications Systems Team Chief

  • Operated and supervised operations of radio systems, computer interfaces, secure voice encryption equipment data link equipment radio relay equipment recording equipment and communications equipment.
  • Managed 760K tactical equipment account ensured 100 of 233-item account.
  • Plans, installs, and operates SATCOM, HF/VHF/UHF systems in support of aero medical evacuations and special operations missions.

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