It Service Center Agent Resume
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Phoenix, AZ
SUMMARY
- IT professional with over 6 years of experience providing excellent IT support to end users and maintaining IT inventory and materials.
- I is looking for a position where I can use my education and technical skills to halp a company grow and further my career in teh IT field.
AREAS OF EXPERTISE
- Server skills (Active Directory account setup, and password resets,
- Microsoft Server 2008 r2)
- Microsoft Office (Word, Excel, PowerPoint)
- Setting up LAN and WAN networks
- Troubleshoot and resolve user issues with systems escalated from first level support
- Great customer service
- Detail orientated
- Good working in a team setting
- Reliable
- Great work ethic
PROFESSIONAL EXPERIENCE
Confidential, Phoenix, AZ
IT Service Center AgentResponsibilities:
- Acted as a part of a small IT team to provide End User Support services for Discover Financial employees
- Troubleshot desktops, laptops, thin clients
- Use of ServiceNow ticketing system
- Laptop imaging
- VPN troubleshooting
- Ticket creation and escalations
- Troubleshoot Microsoft Office.
- Remote user phone support
- BCP preparations for Covid - 19 coverage
Confidential, Mesa, AZ
IT Service Center AgentResponsibilities:
- Act as first point of contact for all IT related issues for DSV employees
- Provide technical support, troubleshooting, maintenance and upgrades to laptops and thin clients
- Laptop imaging for current and new equipment
- IT Asset management
- New hire training pertaining to IT related topics
- Employee badge maintenance
- VPN troubleshooting
- Troubleshoot Office 365
- Laptop imaging
- Remote user phone support
- Projector support
- Cisco Phone support
- IT document writing and revision in Word and Visio
- IT related training for new hires and existing employees
Confidential, Phoenix, AZ
IT Service Center AgentResponsibilities:
- Acted as a part of a small IT team to provide End User Support services for Discover Financial employees
- Troubleshot desktops, laptops, thin clients
- Use of ServiceNow ticketing system
- Laptop imaging
- VPN troubleshooting
- Ticket creation and escalations
- Troubleshoot Microsoft Office.
- Remote user phone support.
Confidential, Scottsdale, AZ
IT Service Center Agent
Responsibilities:
- Front line IT phone support services for Confidential employees and Clients.
- Troubleshoot PC’S and laptops
- Use of ServiceNow ticketing system
- VPN troubleshooting
- Active Directory unlocks and password changes
- Ticket creation and escalations
- Troubleshoot Microsoft Outlook.
Confidential, Strongsville, OH
IT Service Center Agent
Responsibilities:
- Troubleshoot desktop and laptops
- Troubleshoot MC75 and MC35 handheld devices
- Troubleshoot software issues
- Active Directory password resets
- Ghost and Configure PCs and laptops
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