Deployment Technician Resume Oak Lawn, IL - Hire IT People

TECHNICAL SKILLS

Software: Microsoft Office Suite 2016; Microsoft Office 365; Microsoft Windows 7 & Windows 10; Microsoft Remote Desktop Connection; VPN; Adobe Creative Suite Illustrator CC, Photoshop CC

Customer Service: Clear communication, Conflict management, Knowledge of product, Use of positive language

Hardware: Dell desktops & laptops; custom computer builds and repairs; hardware installations and imaging

Networking: Run cables; troubleshoot connections

PROFESSIONAL EXPERIENCE

Confidential, Oak Lawn, IL

Deployment Technician

Responsibilities:

Reimaged and upgraded eligible existing machines to Windows 10
Deployed brand new machines (desktop PCs and laptops) as well as new peripherals
Performed troubleshooting for any issues that came up during or after the process
Communicated with end users to coordinate the upgrade or replacement of personal machines
Performed backups and restorations of end user data for each upgraded device

Confidential - Chicago, IL

Desktop Technician

Responsibilities:

Deployed hundreds of user laptops daily along with peripherals
Imaged brand - new laptops and desktop PCs
Backed up user data from old laptops to the cloud then wiped the laptops
Performed minor troubleshooting for any issues in the imaging or data backup process
Reimaged and upgraded eligible old laptops to Windows 10

Confidential - Chicago, IL

Refresh Technician

Responsibilities:

Completed a large refresh project at Confidential involving 5000+ PC s
Reimaged and upgraded eligible existing machines to Windows 10
Deployed brand new machines (desktop PCs and laptops) as well as new peripherals
Performed troubleshooting for any issues that came up during or after the process

Confidential - Chicago, IL

Technical Support Coordinator/Helpdesk Technician

Responsibilities:

Resolved Level 1 and Level 2 support tickets in a timely matter. Closed out at least 20 issues per day
Utilized ConnectWise ticketing system to view and coordinate issues, as well as communicate with end users
Provided PC hardware and software support to thousands of end - users working at 60+ locations in 6 different companies throughout the Chicagoland area
Used Active Directory to manage user accounts this included account creations and terminations, as well as providing access using Security Groups

Confidential - Northbrook, IL

Helpdesk/Lab Management - Intern

Responsibilities:

Resolved tickets pertaining to technical device errors using an in - house ticketing system after assessing and troubleshooting including client interaction
Analyzed automation software and managed company application updates on virtual and physical machines
Assisted in large-scale project to transition of over 200 physical host machines with virtual machines to total virtualization via VMWare
Utilized VMWare vSphere and HyperV for the management of over 700 user machines

Confidential - Chicago, IL

Technical Support Associate

Responsibilities:

Proofed design layouts visually of 1000+ individual orders for accuracy and consistency using Adobe InDesign
Checked all files that were created by automation for overset type or graphic issues
Managed print queues and organized over 1,500 printed pieces daily
Performed troubleshooting for any issues with the high - volume printer

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Deployment Technician Resume

Oak Lawn, IL

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