Unit Manager Resume

SUMMARY:

TECHNICAL SKILLS:

Good knowledge of: MS Office - Word, Excel

PROFESSIONAL EXPERIENCE:

Confidential

Unit Manager

Responsibilities:

To ensure smooth functioning of visa application process.
Mention the roles & responsibilities of the jobholder.
Monitor the VPO s (Visa Processing Offers) day to day activities and ensure that the SLA s are met
Quality check of documents done by agents
Maintaining MIS, Maintenance of Clients accounts and the ensure that all transactions are correctly recorded
Keeping track of all updates and maintaining a proper database for the same and Knowledge of Visa s desirable
Responsible for the managing front/back office staff
Optimize production in terms of Quantity and Quality
Principal Accountabilities
Monitoring the VPO’s to meet the SLA ‘s
To optimize the production