SUMMARY

• To associate wif an organization dat provides me an opportunity to show my techno - proficient skills, to improve my noledge wif teh latest trends and to be a part of teh team dat works dynamically towards teh growth of teh Organization
• I have 13+ years of experience in IT Industry in Mainframe Production Support, Operational Support, Scheduling and Manual testing areas.
• I have found as soon as i come to shift and resolved wifout any impact of Batch /On lines during May 2014.
• Awarded as a Customer Friendly by Ford management during 2014-15.
• Rewarded as a Good Performer wif SPOT Recognition Award in Confidential project.
• Spot Recognition award for supporting, Investigating & Resolving Date Issue for MPL
• EOM awards (4 times) for Taking Initiatives towards process Improvements, excellent performance, Process Stabilization, Removing Non Valued Incidents (above 300 Incidents) & Identifying Repeated abends and Reduced production issues (Reduced more TEMPthan 400 SVD Incidents) Identified 1700 late jobs and fixed from late status by giving advice to application teams and working wif them.
• Recognized as “STAR PERFORMER” by teh employer(MSAT)
• Got multiple times “Pat on Bat award” employer
• Team of teh Quarter award for Providing Awesome Performance during VOPS, Oscar, Eurovac & WIPS Application Launches.
• Received good number of appreciations from client and Onsite team coordinator for some of teh critical analysis & Process Improvements done.
• Got Multiple appreciations for Excellent Contribution & Support provided During Disaster Recovery

TECHNICAL SKILLS

• Knowledge of OS/390 Operating systems concepts and System datasets.
• Testing-Unit testing and system integration testing. Test Case Design, Test Execution and Reporting
• Familiar wif CA7, CA11, JCL, COBOL, VSAM, DB2, HTML, Control-M, ESP,UC4, ZEKE & OPC
• Familiar wif ISPF / SDSF / JES2/ JES3/ Knowledge about MVS/JCL & IBM Utilities.
• Scheduling and support IBM Mainframe.
• Familiar wif Mobius, SAR, JHS, Spool & $avers
• JMR, Roscoe, NEP,PROSE,Normen & Resource Management
• ISPF, SDSF, BMC Remedy, Peregrine Service Center (Ticketing tools)
• Endeavor & Changeman (Versión Control)
• Remedy Action Request system.
• Omegamon, OMView & Online transactions/Programs

PROFESSIONAL EXPERIENCE

Confidential

Sr Software Developer

Responsibilities:

• Responsible for providing production support (24 x 7) which involves fixing teh production abends and scheduling teh jobs as (adhoc) as per client documentation.
• Providing Production support like JCL Syntax error fixing, Contention, CA11 (CMT not cleared) Issues, space & FTP error. Running jobs from Override Library after making necessary changes in teh JCL and all type of abends wifin SLA
• On call support for production job abends during after working hours,weekends,holidays
• Initiate teh Bridge calls, coordinate teh different application personnel if situation demands
• Adding triggers & requirements to teh new & existing jobs by using Ca7 & Control-MParticipating and supporting all teh activities where ever schedulers required.
• Investigating late and unused jobs by checking day to day process. Batch cycle monitoring and scheduling of jobs per teh request task.
• Ensure teh System and Applications Availability On-time after Maintenance an also teh uptime and downtime of subsystems and application, in legacy system
• Provides technical suggestions to all team members. Sending daily status reports and critical list to all teh US counterparts. Following escalation procedures per teh instructions
• Monitoring and reporting teh problem to teh client. Client interaction.
• Taking ownership of client escalations and finding teh root cause of teh problem
• Modifying teh calendar of teh jobs when needed by using Control-M
• Assist programmers and system support personnel to correct any system or job processing problems
• Taking backup of libraries and checking for free space for production and model office migration
• Resolving teh calendars yearly wif teh holiday list per teh client requirements.
• Modifying and updating teh prose instructions per teh client’s requirement.
• Participate in weekly meeting wif support groups to provide constructive operational concerns regarding new products and application implementations, review all documentations provided by support groups and address any operational concerns
• Code Migration using Endeavor (creating & Executing packages for Test, Development & Production )
• Creating Tickets by using REMEDY (Ticketing tool) for future references
• Console Operations & Responding for all WTOR Messages. Binding Programs and copying to PROC & Load Libraries (EMR).Scheduling adhoc jobs by using NSDEMAND (For NON-CA7 jobs)
• Taking ownership of Client Escalations and finding/Investigating teh root cause of teh problem and responding to teh customer in appropriate way wif teh details.
• Review monthly Project dashboard and performance tracker wif customers.
• Reviewing RCA, RCCA, Customer Escalation Major change management tickets, Process Improvements, Quality initiatives, BCP, DR Tests.
• RESTORATION process as per Customer requirement by using Control-M (Restore to DCV, QCV, DCP & QCP) in Test & production Environments

Confidential, Alpharetta

Team Member

Responsibilities:

• Adding & Defining new jobs & Datasets to teh database. Adding triggers & requirements to teh new & existing jobs. Providing VRM (Virtual Resource Management) for required jobs
• Defining new calendars and resolving annual existing calendars.
• Building and Defining new online (CICS & IDMS) Regions to teh database. Defining and implementing strategic direction specific to teh use of CA7.Provides guidance to teh Operations Support team on teh appropriate method of performing CA7 scheduling for production jobs.
• Performs independent review of production job schedules defined by each Operations Analyst
• Providing support for operations through teh use of specialized tools such as scheduling and monitoring products. Analyzes problems thoroughly, implementing teh best possible solution and makes recommendations to enhance our current operating procedures.
• Modifying and updating teh prose instructions per teh client’s requirement.
• Participate in weekly meeting wif support groups to provide constructive operational concerns regarding new products and application implementations
• Review all documentations provided by support groups and address any operational concerns
• Obtain procedures and maintenance documentation from support groups and include them in policies and procedures database
• Handling Threshold paging for teh important jobs, defining Mail Box triggering for teh jobs
• Participating and supporting all teh activities where ever schedulers required.
• Supporting all weekend and special activities, such as IPL’s, DR (Disaster Recovery) activity, Quarterly purge and CA7 Up gradations. Defining Batch and online jobs for implementing new things.
• Testing and implementing new schedules, provides technical suggestions to all team members. Investigating late and unused jobs by checking day to day process

Confidential, Richmond

Team Member

Responsibilities:

• Batch cycle monitoring and scheduling of jobs per teh request task. Providing 24/7 Support
• Involved in fixing production bugs (Non-Critical jobs)
• Fixing JCL Errors & Space problems for abended jobs, running job from Override library
• Sending daily status reports and critical list to all teh US counterparts.
• Following escalation procedures per teh instructions from teh document for job
• Monitoring and reporting teh problem to teh client. Client interaction.
• Creating Tickets by using Peregrine (Service center) for future references
• Attending Conference calls wif client side employees
• Involving all teh activities like IPL’s and Re-Org, scheduling adhoc requests
• Stopping & Starting IDMS & CICS Regions as per process.
• Interacting wif Autosys Screens for confirming wif certain conditions as per Process
• Adding, Changing, deleting and stopping schedule of teh Control-M Jobs
• Resolving all abends like Space Issues, Contention, FTP & JCL Error etc.
• Creating of SOP (Standard Operating Procedure) for all teh tasks in teh Team.

Confidential

Team Member

Responsibilities:

• Requirement gathering, Requirement analysis
• Preparation of Test Plan, Executed teh test scenario’s
• Analyzed teh Test results, Business requirement analysis
• Test case, Test Plan and test data design, Test Execution and Defect Tracking
• Reporting teh test execution status to team lead and project manager
• Create and execute functional test cases
• Execute teh load tests using load runner controller
• Good understanding on all phases of ALM (Application Life Cycle Management)
• Capable to research and expand teh new leading Technologies
• Good experience in Manual Testing, Test Case Design, Test Execution and Reporting
• Ability to guide teh team members in test case execution and writing scripts
• Extensive experience in Black box testing
• Provided Technical recommendations to teh client
• Able to negotiate and problem solve quickly, accurately, and efficiently
• Experience in testing Platforms like Windows
• Involved in Test Case Design and Execution, Bug tracking and Reporting