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Consultant Resume Profile

PROFESSIONAL EXPERIENCE:

Confidential

Associate Technical Support Consultant / Consultant Contract

  • Provide second level support for our clients utilizing the Meaningful Use Reporting Portal
  • Configuring, establishing, monitor remote cloud connections for database extraction
  • Remote connect to client database and execute pre-defined SQL queries
  • Configure company software on client's test and live environment to access reporting portal
  • Participate on multiple client projects simultaneously
  • Work independent but effectively function in a project team oriented environment
  • Provide leadership capacity to augment Project Manager
  • Manage multiple client projects meeting or exceeding expectations
  • Liaison with partners and R D on escalated cases
  • Provide root cause and prevention steps where appropriate
  • Provide call flows for efficient call routing and handling
  • Validate and/or create documentation for support including trouble-shooting guides and knowledge base articles
  • Provide leadership as a representative for support within cross-functional program team meetings
  • Ensure supportability is built into all new transaction offerings
  • Meet or exceed acceptable productivity and quality standards
  • Attend training classes as requested

Confidential

Windows 7 Migration Engineer / Desktop Consultant Contract

  • Migrate user community laptops running Windows XP to Windows 7 using SCCM
  • Perform Microsoft and Vendor updates and patches
  • Audit and document user data and applications prior to operating system upgrade
  • Backup and restore user data on migrated laptop
  • Re-install Window 7 compatible applications
  • Add migrated laptops to corporate laptop asset database
  • Update SharePoint form to document migration process
  • Provided post migration support
  • Troubleshoot incompatibility issues
  • Create and configure user profile and email on upgraded laptops
  • Assist with departmental application compatibility projects on Windows 7
  • Configure user home drive with AD Explorer
  • Configure offline synching with home directory

Confidential

Customer Service Support Engineer Contract

  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Windows 7 migration lead
  • Performed on call rotation
  • Configured Blackberry accounts and activation of devices
  • Assist with MacBook Pro, iPhone and iPad configurations for accessing corporate emails
  • Diagnose and fix problems with OSX Office 2011 on MacBook Pro
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  • Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
  • Work with the company's helpdesk on assigned problem/IMAC tickets.
  • Answer to and perform IMAC requests as they are submitted through the service desk.
  • Deploy software through SCCM SMS .
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • Interface with third-party support and equipment vendors.
  • Administered employee backup solution Connected Backup for data retrieval and archiving on Server 2008
  • Manage weekly backup tape exchange for co-location pickups

Confidential

System Engineer Contract

  • Setup and configure Wyse terminals to host Virtual Desktop Interfaces for virtualization cloud connections
  • Create customized Virtual Desktop Interfaces with vSphere
  • Virtualize and Package Applications using Microsoft App V
  • Create high performing Virtual Machines designs from templates, VM recovery management, back-up/restore with vSphere
  • Create and administer departmental performance VMware Pools and virtual desktops from VMware View Administrator
  • Install and customize applications
  • End user support from documenting to resolution with updates
  • Build Enterprise Windows 7 32 64 bit images
  • Blackberry Enterprise Activations
  • Assisted on projects to implement new software or technology
  • Served as test bed or sandbox for testing new configurations or technologies
  • Serve as technical consulted with recommending best technology and policy practices to management
  • Insured enterprise software licenses met vendor requirements
  • Script creation for data backup, migration, and transfer
  • Re-image hard drives with Ghost
  • Install and Configure Juniper VPN
  • Authored documents to assist the user community with common issues i.e. printing, email archiving, etc.
  • Conducted brown bag lunches for knowledge sharing to user community
  • Configured iPhone with RSA SercureID software token for VPN access
  • Instituted enterprise accepted naming convention for corporate computer assets
  • Configure MS Outlook and email archiving
  • Provide post email support for Exchange mailbox transfer
  • Administer Microsoft Enterprise Server 2008 Active Directory objects - Users Computers, and Groups
  • Configure network connectivity and static / dynamic configurations LAN Wireless
  • Install, maintain, configure, troubleshoot image, and rebuild user's desktop and laptop systems software hardware
  • MAC OSX network connectivity and 2011 Office on MacBook Pro

Confidential

System Engineer Support II Contract

  • Install and customize applications
  • Build Enterprise Images of Windows XP, Windows 7 32 64 bit images with Ghost and assist with driver bundle
  • Data backup, migration, and transfer
  • Re-image hard drives with PXE boot and Windows Deployment Server
  • Configure Juniper VPN
  • Configure MS Outlook and email archiving
  • Troubleshoot and remove virus from corporate Dell desktops and laptops
  • Setup projector and remote site video dial on for seminars and conferences
  • BlackBerry mobile device Enterprise Activations and account creations
  • iPhone Exchange Server and device configuring
  • Create and Manage Server 2003 Active Directory objects - Users Computers, Groups, and Share Objects
  • Create and Manage Exchanged 2007 mailboxes and distribution accounts
  • Configure network connectivity and static / dynamic configurations LAN Wireless
  • Assist with file permissions and security issues
  • Install, maintain, configure, image, and rebuild user's desktop and laptop systems software hardware
  • Assist in training and support of software for users
  • Document creation and publish to SharePoint
  • Cisco VOIP phone installation and configuration
  • Manage call cases and escalated when needed
  • Personal and Network printer setup, configurations, and maintenance
  • Troubleshoot local and remote users hardware and software complications

Confidential

Desktop Support Analyst III Contract

  • Install and customize applications
  • Data backup, migration, and transfer
  • Re-image hard drives with local DVD image
  • Various software and hardware break fix issues
  • Manage MS Active Directory objects - Users Computers, Groups, and Share Objects
  • Configure network connectivity and static / dynamic configurations LAN Wireless
  • Troubleshoot file permissions and security issues
  • Install, maintain, configure, image, and rebuild user's desktop and laptop systems software hardware
  • Assist in training and support of software for users
  • Assist with server team with user access issues and racking
  • Manage call cases and escalated when needed using Remedy
  • Personal and Network printer setup and configurations
  • Troubleshoot local and remote users hardware and software complications
  • BlackBerry mobile device Enterprise Activations
  • Cisco hard phone and soft phone setup

Confidential

System Administrator Employee

  • Define, Install configure corporate standard software hardware
  • Data backup, migration, and transfer
  • Project led for WSUS setup and testing
  • Build, Configure, Maintain, Print, Exchange , File, Citrix enterprise Servers
  • Build image hard drives with Ghost Sysprep
  • Email migration from UNIX to Exchange servers
  • Manage Maintain MS Active Directory objects - Users Computers, Groups, and Share Objects, Policies
  • Configure network connectivity, Cisco VPN and static / dynamic configurations LAN Wireless
  • Troubleshoot file permissions and security issues
  • Create user guide documentation and distribute to enterprise domain
  • Maintain Dell Autoloader tape drives for server backups with Backup Exec 12
  • Manage Troubleshoot Local Remote users service requests
  • Manage and Maintain Enterprise Symantec Norton Antivirus
  • Network Personal printer setup and configurations
  • iPhone Blackberry email configurations with MS Exchange

Confidential

Desktop Remote Support Engineer Tier II Contract

  • Install and customize applications
  • Data backup, migration, and transfer
  • Re-image hard drives with local DVD image
  • Various software and hardware break fix issues
  • Manage MS Active Directory objects - Users Computers, Groups, and Share Objects
  • Configure network connectivity and static / dynamic configurations LAN Wireless
  • Troubleshoot file permissions and security issues
  • Install, maintain, configure, image, and rebuild user's desktop and laptop systems software hardware
  • Assist in training and support of software for users
  • Maintain tape drives for backup systems with ReCall offsite storage
  • Manage call cases and escalated when needed
  • Personal and Network printer setup and configurations
  • Troubleshoot local and remote users hardware and software complications

Confidential

Desktop Support Analyst II Contract

  • Data backup, migration, and transfer
  • Create and deploy re-image hard drives using Norton Ghost Power Quest
  • Various software and hardware break fix issues
  • Manage MS Active Directory objects - Users Computers, Groups, and Share Objects
  • Manage and maintain Windows 2003 Application Server
  • Resolve network connectivity and configure static / dynamic configurations LAN Wireless
  • Manage file permissions and security issues
  • Create Oracle accounts assign roles and responsibilities
  • Install, maintain, configure, image, and rebuild user's desktop and laptop systems software hardware
  • Assist in training and support of software for users
  • Maintain tape drives for backup systems
  • Manage call cases and escalated when needed using Activant Entry Point
  • Install and customize applications
  • Personal and Network printer setup and configurations
  • Troubleshoot local and remote users hardware and software complications
  • Assist home users with setup and configuration of routers to their network, VPN clients, Firewalls
  • Documented processes for desktop and laptop deployment consistency
  • Staging and testing of new applications and products
  • MS Office 2003 installing, configuring, customization, break fix, importing, exporting
  • Install VMware for hosting server and client operating systems
  • Relocated and patched phones

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