Tape management Specialist Resume Morristown, New Jersey - Hire IT People

SUMMARY:

Certified technician with experience in resolving common computer issues including the installation and updates of applications and configuration of new systems. Strong background in providing customer service and sales. On - site software implementations and training for clients to ensure the highest level of client satisfaction. Strengths include knowledge and ability to troubleshoot Windows operating systems.

CORE COMPETENCIES INCLUDE:

Techinical Pre-Sales Engineer
CompTia Network+ Certified
Basic Desktop Experience
Data Tape Management
CompTia A+ Certified
Analytical and resolution skills
Verbal and communication skill set
Ability to learn and master new technologies

TECHNICAL SUMMARY:

Software: BMC REMEDY TRACKING SOFTWARE, IRIS, NETBACKUP, COBOL, COBOL II, TSO/PDF, JCL, VSAM, CICS, ALL CA COBOL TESTING TOOLS, IMS, DB2, MS Office, Knowledge of ‘C’, C#, DOS, Oracle, SQL, HTML, CA Virtual Tape Storage, Service Now Ticketing System.

PROFESSIONAL EXPERIENCE:

Confidential, Morristown, New Jersey

Tape management Specialist

Responsibilities:

Provide complex technical and operational support and coordination for handling the backup tape in the Enterprise Data Center. Responsibilities include:
Performing the tape management requirements according to the Global standard operating procedures and policies set by J&J
Monitor and handle any Incident or Request tickets for Tape Operation
Participate in Disaster Recovery Excercises.
Monitoring any tape errors and communicating with backup team for resolution of such errors

ServiceDesk Analyst

Confidential

Responsibilities:

Created and submitted detailed call logs documenting customer interactions via BMC Remedy.
Coordinate, monitor and handle all ServiceDesk open incident tickets in order to ensure issues are closed within the required Service Levels.
Provided comprehensive technical support services to client customers. Desk side support services to clients. Maintain, troubleshoot, and provided technical support for workstations (laptops and desktops) and approved printers and peripherals.
Perform hardware upgrades (memory installs, hard drive upgrades). Maintain and complete BMC Remedy tracking software with up to date information on ticket progress per the asset process/policy.

Confidential, Moline, Illinois

Technical Installer

Responsibilities:

Travel to Confidential agencies throughout New Jersey implementing IBM network rollout.
Replace and install Laptops, Docking Stations, AIO and LAN printers.

Confidential, Fairfield, New Jersey

Owner

Responsibilities:

Operated all phases of sign manufacturing franchise.
Increased annual sales 20% within one year of store acquisition.
Serviced local and national clients, expanding client base during each year.

Confidential, Chatham, New Jersey

Leasing Broker - Owner

Responsibilities:

Operated all phases of equipment leasing to companies throughout the United States.
Successful implementation of new software for Confidential Sales Force.
Security assessment set up and implemented training for the Confidential .

Confidential, Fort Lee, New Jersey

Pre-Sales Technical Consultant

Responsibilities:

Provided effective support to the sales team during all phases of sales pitches, including: accurate identification of client needs, issues and requirements and professional, concise assessments of customers IT environment plus well-written, technical presentations on sales calls.
Responded quickly & efficiently to customer questions, and objections with technically sound information and solutions.
Developed effective account relationships, primarily with existing/potential customers and key technical staff.
Conducted on-site software implementations and training for clients.
Revised student training manual and created hands-on workshops for updated software.
Created screenshot presentations for new software releases.
Represented company at trade shows and seminars.

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Tape Management Specialist Resume

Morristown New, JerseY

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