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Tape Management Specialist Resume

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Morristown, NJ

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SUMMARY:

A top - performing computer specialist credited with combining strong sales and outstanding customer service to increase revenue and profitability. Outstanding business management expertise across all areas, including inventory, sales, marketing and territory expansion. Highly accomplished in client education and technical training. Excellent skills building and maintaining vendor and business relationships. Strong communicator, very capable of making technology accessible to the public.

AREAS OF EXPERTISE:

  • Consultative Sales
  • High-Level Sales Proficiency
  • Technology skills
  • Small Business Management
  • Pre-Sales Technical Presenter/Trainer
  • Analytical
  • Data Tape Management
  • Desktop/Software
  • Problem Resolution
  • CompTia Network + /CompTia A+ Certified

KEY SKILLS ASSESSMENT:

Software Knowledge: Extensive software skills, including BMC Remedy Tracking, IRIS, NETBACKUP, COBOL, COBOL II, TSO/PDF, JCL, VSAM, CICS, ALL CA COBOL Testing Tools, IMS, DB2, MS Office, ‘C’, C#, DOS, SQL, HTML, others.

PROFESSIONAL EXPERIENCE:

Confidential, Morristown, NJ

Tape Management Specialist

Responsibilities:

  • Provides complex technical and operational support for handling backup tape at Enterprise Data Center.
  • Follows tape management requirements, global standard operating procedures and Confidential & Confidential policies.
  • Monitors and responds to Incident and Request tickets for Tape Operation.
  • Participates in disaster recovery exercises, maintaining up-to-date knowledge and skills.

Service Desk Analyst

Confidential

Responsibilities:

  • Created and submitted detailed call logs via BMC Remedy, documenting customer interactions.
  • Coordinated, monitored and handled all open incident tickets to ensure issues are closed within the required Service Levels.
  • Provided comprehensive technical and desk side support services to clients, maintained, and provided technical support for workstations (laptops and desktops); approved printers and peripherals.
  • Performed hardware upgrades, including memory installs, and hard drive upgrades.

Confidential, Moline, IL

Technical Installer

Responsibilities:

  • Implemented IBM network rollout at State Farm agencies throughout New Jersey.
  • Replaced and installed laptops, docking stations, and AIO and LAN printers.

Confidential, Fairfield, NJ

Owner

Responsibilities:

  • Operated all phases of sign manufacturing franchise.
  • Increased annual sales 20% within year of store acquisition.
  • Serviced local and national clients, expanding client base annually.

Confidential, Chatham, NJ

Owner/Leasing Broker

Responsibilities:

  • Operated equipment leasing business, serving national clientele.

Confidential, Chatham, NJ

Business Training Consultant

Responsibilities:

  • Provided software implementation, security assessment set ups and training for clients including Dendrite International, Advanced Interactive Systems, and TSA.

Confidential, Fort Lee, NJ

Pre-Sales Technical Consultant

Responsibilities:

  • Supported sales team by identifying client needs and requirements and assessing client IT environment; designed technical presentations for sales calls.
  • Developed effective account relationships with existing and potential customers and key technical staff.
  • Conducted on-site software implementations and training for clients.
  • Revised student training manual and created hands-on workshops for updated software.

Confidential, Parsippany, NJ

Computer Programming Consultant

Responsibilities:

  • Founded and developed antique restoration and custom-finishing business.

Confidential, Newark, NJ

General Manager/Owner

Responsibilities:

  • Held full P & L responsibility for multi-million dollar business employing 150 people.
  • Increased client base and annual sales throughout life of corporation.
  • Managed all operations including customer service, scheduling, inventory control, fleet and equipment management, purchasing, billing, collections, sales and advertising.

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