Systems Engineer Resume Profile

AREA OF MS Exchange 2003 - 2010 Installations Upgrades Project Management

EXPERIENCE:

Active Directory System Integration Help Desk Support
Cisco Router Configuration LAN / WAN / SAN System Integration
Cisco Switch Confirguration Server Farms Security Protocols
Blackberry server 4.x to 5 Virtualization Technology Planning
Service Level Compliance Wireless Networking Disaster Recovery

Professional Experience

Confidential

Performing critical changes and performance tuning on messaging servers
Maintaining Server health by checking Performance monitor logs, disk- space utilization, Events viewer reporting and taking corrective measures Resolving technical issues for Microsoft Exchange 2010 Ensuring highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting. Monitoring Queues on all exchange Server, configured alerts Message tracking and troubleshooting to resolve mail delivery issues Troubleshooting Exchange Database problems.Performing restores Day to day administration,support and monitoring of the MS Exchange infrastructure. Managing mulit-Site distributed environment.

Confidential

Sr. Systems Engineer Active Directory/Exchange Engineer TSA ITIP Contract

Responsible for achieving system uptime rates of 99.8 or greater to exceed contract service level agreements.
Perform various operational task for maintaining Exchange 2010, Active Directory and Blackberry Enterprise Servers.
Monitor, maintain and troubleshoot network server systems hardware and software including O/S,
Exchange servers, clusters, bridge heads, and mailbox storage , health checks and log file sizes.
Use MS Forefront/Antigen to block spam from being sent and received by email throughout the network.
Handle Mailbox migrations to address space allocation requirements.
Account provisioning/de-provisioning which includes create, manage, modify, disable or remove accounts and access using tools NetIQ DRA, AD Toolkit, ADUC, ADSEDIT .
Manage and support mail stores, mailboxes, databases and polices.
Responsible for time sensitive and critical escalations from the Security Operations team including messages tracking, ExMerges and spam filtering using Antigen and Forefront.
Respond to system alerts and troubleshoot the errors or performance degradation, determine the source, and correct the issue.
Monitored network traffic and reported outages using SolarWinds network monitoring software.
Performed troubleshooting in both WAN and LAN environments
Software application deployment using Altiris Console Server, including application patch updates.
Administration of user accounts and groups
Account terminations, create / modify user groups using ADUC and ADSI Edit
Use of AD filters and LDAP scripts LDIFDE, DSMOD, etc to modify specific user account attributes e.g. clearing Exchange delivery restrictions on all users
Using input list to set user mailbox and org code info, etc
Relocate and remove user accounts
Home folder creation and deletion
Disable mailboxes for terminated employees
Move mailboxes for employee transfers and add / remove users from Blackberry server.
Experience with basic Cisco router and switch configurations
Performing critical changes and performance tuning on messaging servers.
Managed messaging environment with Exchange Server 2003/2010 Blackberry servers in various locations. Ensuring highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting. Maintaining Server health by checking Performance monitor logs, disk- space utilization, Events viewer reporting and taking corrective measures Troubleshooting Administration of Mail Routing / Mail Flow
Monitoring Queues on all exchange Server, configured alerts
Performing Offline Defrag. on databases
Monitored and perform firewall updates as required

Confidential

Sr. BES/Active Directory Administrator DHHS Office of the Army Surgeon General

Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests.
Diagnose and recover failed systems using systems diagnostic tools and fault identification techniques.
Create and Administrator Active Directory accounts for organization employees in Exchange server
Prepares agency directives, updating and creating BES IT policy and other written guidelines and recommendations relating to Blackberry and Telecom programs
Participated in designing and proposing new BES infrastructure--network for optimum use of BES. Make sure that all users in BES are in right policy according to government security policies
Troubleshooting of software and LAN problems from a remote location by taking full control of the user PC and servers via the Network and modem using PCAnywhere
Windows 2000-2003-2008 Professional- Server, Windows Workstation
Installation, configuration and troubleshooting of the following protocols and services.
DHCP Server, WINS Server, RAS Server Dial-up and VPN , TCP-IP, IPX-SPX, NetBEUI, Peer to peer Networks, Client-Server Networks, Wireless Networks.
Perform configuration of Cisco Routers/switches
Troubleshooting Cisco hardware and monitor firewall updates
Installation, configuration and troubleshooting of the following hardware items Analog modem pool.
Multiport Boards, Switches, Routers, Modems, Motherboards, CPUs, RAM. Hard Drives, Video Cards, Pointing Devices Keyboards, Floppy Drives.
CD-ROM, CD-Burners, Sound Cards, Printers, Scanners, Network Cards.Power Supplies, UPS
Perform thorough system analysis by reviewing BES system performance, identify issues, and establish a plan for resolution. Review performance logs to help identify problems, evaluatte system resources, and provide proper workload balancing.
Monitor tickets of all team members to ensure resolution in a timely manner Installing, configuring and troubleshooting windows XP /7 workstation and server also troubleshooting network connectivity problems and performance issues.
Provide technical desktop support to over 1200 blackberry users to include top-level managers and executives to define the overall goals and objectives related to the execution of emergency preparedness, incident management and business resumption
In order to efficiently and effectively carry out the coordination of operational support activities, I am in constant contact with executives, all levels of management, higher echelon analysts and I serve as the liaison with various vendors to include ATT, Verizon, Sprint and T-Mobile
Solid history of quickly and accurately attending to customer needs, resulting in high levels of customer retention.
Manage and resolve potentially sensitive or controversial situations that may require special attention
Consult with customers to ensure that potentially conflicting schedules are negotiated to ensure workflow is smoothly preserved and follow up to ensure requirements were met.
Apply comprehensive knowledge of oversight organization, it's polices, principles, practices and program objectives sufficient to develop long term and short term planning guidance, assess progress and make changes to current processes and procedures.

Confidential

Sr. BES Administrator Census Bureau

Install, trouble-shoot and maintain software and hardware, controlling current versions in use and future releases of application software on various models of blackberries.
Provide advice and assistance to customers on a large local problem to troubleshoot complex problems and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
Updating software versions to blackberry devices
Provide Level 2 support, including Provision, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all cell phones, Air cards and Blackberry Devices
Handle day-to-day BES and blackberry related technical problem
Updating and creating BES IT policy
Escalating any unresolved issue to RIM
Providing the highest level of support by performing on call duties and being available 24/7
Provide weekly status report to management of daily projects/issues
Proficient in Remedy and MS products
BES account creation/deletion
Liaison with service providers including ATT, Verizon, Sprint, T-Mobile
Tier 1 Break/fix Support Tech

Confidential

Lead BES Project Officer, AirForce Pentagon

Maintain accurate database of blackberry/PDA users approx. 1200 users.
BlackBerry smartphone and desktop software training
Install and trouble-shoot various models of blackberries/desktop support.
Updating and creating BES IT policy
Handle day-to-day BES and blackberry related technical problem
Escalating any unresolved issue to RIM
Lead Blackberry Project Manager - assign blackberry trouble tickets and task to be completed to meet deadlines.
Provide briefings on processes and procedures to Uniformed Information Technology Response Officers.
Head of special projects within my department.
Provide weekly status report to upper management of daily projects/issues
Able to communicate effectively with team members, clients and management in gathering and implementing project requirements
Liaison with service providers including ATT, Verizon, Sprint, T-Mobile
Identify opportunities and recommend solutions for improving service efficiency, effectiveness and cost savings participate in IT initiatives to address service issues.
Desktop Supoort
Tier 1 Break/fix Tech

Confidential

Helpdesk Analyst Common Access Card Operator

Prepared and reviewed ID card applications by using Real-time Automated Personnel Identification System RAPIDS to update Defense Eligibility and Enrollment Response System DEERS .
Trained incoming personnel in the use of all RAPIDS and DEERS equipment and software used to issue ID cards.
Processed and reviewed applications and determined dependency.
Served as liaison with local TRICARE management team and provided DEERS update and eligibility issues.
Liaison for management/customer related issues and provided resolution at primary level.

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