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Lan Administrator Resume Profile

Technical Profile

Hardware: Alcatel 36170, 36120, 3600, 3645, 46020 switches and channel bank multiplexers, Nortel Optera Metro 3000 series platforms, Cisco 2950, 3650, 3750 Switches, Cisco IP Phone 7970, 7971, 7961, 7965, Tandberg High Definition 3000 MXP Profile, Broadband Modems.Desktops, Laptops and Printers IBM, HP, LEXMARK, DELL, PANASONIC

Software: MS Office 2010, Cisco Security Agent Version 6.0, Safeboot Client Manager version 5.1.3, Lumension Endpoint Security Version 4.4, Lotus Notes client 7.0, PC Anywhere, Timbuktu pro, Dameware, Microsoft Office Communicator 2007, Remedy Magic Service Desk, Bomgar, IBM AS/400 and various network topologies such as TCP/IP, DHCP, Windows Active Directory and Policies

Operating Systems: Windows XP, Windows Vista Enterprise, Windows 7, Windows Server 2003

Experience

Confidential

Desktop Support Technician

  • Providing technical support to end-users face-to-face and remotely
  • Resolving operating system, applications and blackberry issues
  • Providing phone Tech support on various computers and blackberry issues
  • Reimaging laptops and desktops
  • Deploying laptops, desktops to end-users
  • Activate Blackberry Bold 9900 and deploy them to users
  • Resolving Blackberry sync issues
  • Assisting users with Cisco Webex
  • Migrating Windows XP machines to Windows 7 enterprise
  • Distributing software through MS SCCM 2012 server

Confidential

Lan Administrator

  • Imaging and Configure desktops, laptops for deployment to end-users including installation of standard, non-standard applications and software across various organization within the company
  • Troubleshoot and resolve incident tickets for desktops, laptops, printers, scanners, handheld devices, plotters and LAN connectivity issues
  • Maintaining Mobile Command Center Buses and provide technical support when they are deployed on emergency call
  • Responding to immediate and moderate incident calls from the Network Operating Center to assist on troubleshooting and resolution of LAN connectivity issues
  • Providing face-to-face and remote technical support to end users on hardware, software and layer 1 and 2 connectivity related issues
  • Configuring and install network management cards on UPS devices
  • Configure and setup network printers, digital senders, Scanners and plotters
  • Working on various cost saving projects and running weekly reports
  • Setting up Polycom conferencing unit and facilitating team meeting
  • Upgrading desktops and laptops to Microsoft Office 2007 and internet explorer 8.0
  • Posting and updating documentation on Microsoft SharePoint Site
  • Troubleshoot, Install ,configure, and support departmental applications

Confidential

Desktop Support and Network Administration

  • Supporting and Creating images for various Model Dell Laptops and Desktops
  • Imaging and configure desktops, laptops for deployment to End-users including installation of Standard, Non-standard applications and software
  • Deploying computing equipments and accessories
  • Manage and maintain computing asset inventories
  • Troubleshoot and resolve incident tickets for desktops, laptops, printers, and LAN connectivity on a variety of issues
  • Administering security, encryption, and active directory group access
  • Administering DHCP, Print and File Servers
  • Providing level 2 and 3 support to 1000 End-users
  • Setup, configure and manage Cisco Ip telephony through Cisco Unified CallManager 4.2 Administration
  • Configure AT T Webmeeting and Go to meeting
  • Setup Tandberg video conferencing unit for Corporate meeting

Confidential

LAN Wan Services

  • Monitor and maintain Cisco Wireless Controllers 4400 series with their associated wireless access points across 13 Hospitals
  • Patching access points with Cat5 Ethernet cables to Cisco 3650, 3750 Switches
  • Conduct Surveys and testing of buildings prior to installing Cisco wireless access points in the hospitals
  • Upgrade Controllers with the latest software releases, clear and delete alarms generated by access points that are either disconnected or down with hardware failures
  • Using Cisco Wireless Controller Database to upload hospital floor plan and maps to position the associated Access Point.
  • Monitor Access points, and Controllers daily security probs report and inventories

Confidential

End-user support

Migrating users profiles from one domain to another in Active Directory in a Desktops, Laptops and Wyse Terminal environment and configure users Ms Outlook 2003 email accounts.

Confidential

Desktop Support technician

  • End user support 400 plus
  • Troubleshoot and resolve incident tickets for desktops, laptops, printers, and LAN connectivity issues
  • Test Lan jack for connectivity and patch Cat5 cables
  • Troubleshoot, Install ,configure, and support Windows 2000, XP , Intranet and healthcare system applications
  • Deploying Desktop PC's and Laptops for various departments
  • Backup and restore users data
  • Meet daily installation quotas and project deadlines
  • Provide onsite and remote support
  • Reimage machines using Ghost
  • Configure VPN access for end-users
  • Providing assistance to wireless network administrators, configure wireless client and troubleshoot related problem
  • Troubleshoot Windows O/S and network general end-user support
  • Order Parts for Warranty and Out of Warranty PC and Printers from vendors
  • Support for broadband and dial-up networking
  • Install and configure Blackberries to receive and send emails
  • Install, configure lotus client version 7.0, troubleshoot and resolve related issues

Confidential

End-user support

  • Imaging desktops and laptops
  • Asset management and inventories
  • Deploying machines to remote and on-site end-users

Confidential

Desktop Support Lan Technician Level 3

  • Responding to and resolving ticket assignments for desktops, laptops, network printers and a variety of connectivity issues such as Dial-up, Lan, Wan, Dsl, Vpn, Cable modem and wireless
  • Providing face-to-face and remote technical support to end users for hardware and software issues
  • Troubleshooting hardware issues related to laptop, Lan jack, Modem, desktops, printers and peripherals
  • Troubleshooting software issues related to Windows XP, Microsoft Office, Outlook and other desktop applications
  • Configuring and installing new computers using standard software image and packages
  • Configure user's outlook 2003 email accounts
  • Installed and configured software for laptops, and VPN remote services
  • Ghosted PCs to standard build Windows 2000 Pro and XP
  • Software configuration of Centra, Oracle client, SNA, Mytime, Sybase, and ADP Reflection.
  • Created user accounts through NT 4.0 user manager
  • Hardware and software troubleshooting and configuration of desktops, laptops and printers.
  • Managed backup and restore files.
  • Upgraded standard suite of software on desktops.
  • Level 3 desktop support Win2000, WinXP workstations for a 1000 users
  • Diagnose PC hard-drive issues and reimage if needed using ghost software to departmental specifications
  • Work with end users via Timbuktu pro remote software to install, troubleshoot software issues
  • Install and configure VPN client/dialup networking for home workstations Secure ID access
  • Work closely with end users, software/hardware vendors and other technical staff to business and technical requirements
  • Document software/licenses and maintain hardware inventory
  • Repair and test Lan jack for cleaned signal
  • Provide daily maintenance, software installation, software updates, Microsoft updates, patches on Dell desktops
  • Established user accounts, administered permissions for folders and creating local and global group policies
  • Moves, adds, changes of users, receipt of asset tagging, inventory control and provision of items
  • Perform ghost images to intall operating system
  • Configure TCP/IP network including DHCP, WINS and DNS
  • Restore user accounts and groups and resources bank domain
  • Test application and software programs before mass distribution
  • Deploying ghost imaged desktops and laptops with specific department load for remote and on-site end-users

Confidential

Technical Analyst/Field Engineer

  • Respond to and troubleshoot point to point circuit, frame relay and ATM with Client NOC center to resolve connectivity issues
  • Troubleshooting hardware issues related to desktops, printers and peripherals
  • Determining source and nature of computer malfunction using diagnostic and application software
  • Adjust, repair, and replace malfunction equipment
  • Installed and configured all versions of network printers HPs, IBM, LEXMARK
  • Replace failed components to the module level, as well as repair components if possible
  • Worked on Y2K project updating workstations BIOS and Patches for Y2K compliant
  • Worked closely with software/hardware vendors to order and maintain inventory
  • Relocating wires on cross-connect punch down blocks for Alcatel Switches and Multiplexers
  • Using T1 Bert tester, Analog test set and digital meter to troubleshoot WAN Links
  • Replaced backup power supply, dual T1, Dsp, and voice compression cards on Alcatel Nortel Wan platforms
  • Troubleshoot and repair T1 circuit issues and a variety of other connectivity failures on Alcatel Wan equipments
  • Backup connection settings on Alcatel switches and channel bank multiplexers
  • Repair and maintain IBM servers, computers, printers, and controllers
  • Install, Support and maintain Alcatel backbone network switches
  • Testing signal level on fiber optic cable transmission
  • Cleaning fiber optic cable for optimum signal transmission
  • Troubleshoot, maintain and repair Nortel optera metro 3000 series platforms connectivity issues
  • Remaping circuit endpoints to different ports on Alcatel switches
  • Patch CAT5, CAT6 RJ's for patch panel and switches for network connectivity

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