Service Delivery Analyst Resume Kansas City, MO - Hire IT People

SUMMARY:

To gain experience within a large company in a field that relates to communications in sales, consulting, marketing, or technology.

SKILLS:

Proficient with: MS Office Suite including MS Publisher, Apple OS, Adobe Illustrator, Millenium Applications, multi - line phone systems, copy/fax machines, basic web creation, excellent research abilities, and advanced writing skills, emergency medical technician, CPOE, technical documentation.

EXPERIENCE:

Service Delivery Analyst

Confidential, Kansas City, MO

Responsibilities:

As a Service Delivery Analyst, was responsible for executing test scripts and performing unit testing that validates the quality of the solution and/or completing build of the solution and was responsible for recording results and tracking issues.
Heavy emphasis on application knowledge, and a focus on quality and attention to detail are a requirement.
Worked closely with venue solution teams to communicate issues and test/build status.
Maintained testing evidence and/or Confidential solution build evidence in programs such as JIRA, HPQC or with Sharepoint sites.
Pulled audits from client domains and Confidential standard content to generate reports to export to Excel and test against using Millenium applications or CCL.
Logged, tracked, and reported issues found during build and/or testing. Conducted investigations of issues found during build and/or testing.
Utilized internal tracking tools to manage the build and/or testing process to meet deadlines. Communicated often with internal and external clients based on needs of testing.

Operations/Sales Associate

Confidential, Monterey, CA/Kansas City, MO

Responsibilities:

As a sales associate, assisted customers with in - store home design and handled customer service issues such as merchandise transactions, credit services, and product ordering.
As an operations associate processed incoming shipments, maintained relationships with multiple delivery services, monitored inventory in three departments, handled customer orders and service issues both in person and via phone or email, used company system to track inventory and maintained all associated shipping and receiving paperwork.
Acted as assistant to the operations manager when necessary delegating to other associates projects that needed completion and completing and paperwork.
Increased sales in multiple departments by improving product recognition methods and integrating new methods or systems learned from other stock teams.

Substitute Teacher/Special Education Aide

Confidential, Killeen, TX

Responsibilities:

As a substitute, taught kindergarten through high school students in a large public school system that included four high schools, thirteen middle schools and over twenty elementary schools.
Followed complex lesson plans created by teachers without detailed guidance, managed classroom schedules for twenty to thirty students, displayed competency in all general classroom subjects as well as the ability to instruct in all subjects and create lesson plans if needed.
As a special education aide, worked in classrooms for emotionally and academically challenged children at the middle school level for an extended period of time and occasionally at the high school level.

Perioperative Assistant/Operating Room Scheduler

Confidential, Littleton, CO

Responsibilities:

As s perioperative assistant, readied operating suites and anesthesia equipment prior to surgical cases, reset operating suites after surgical cases while maintaining a sterile environment, ordered and inventoried supplies for three departments and assisted in operating room when needed.
Worked with pathology lab to move specimens and results back and forth with surgeons.
As a scheduler, scheduled surgical cases using Confidential applications, communicated and maintained positive relationships with over ten medical offices, scheduled patient preoperative appointments, labor inductions and Cesarean procedures.
Worked with anesthesia office to assign doctors to the follow day’s caseload based on need and coordinated surgical cases with other surgical departments.

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Service Delivery Analyst Resume

Kansas City, MO

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