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Audiometric Road Technician Resume Profile

Objective: To continue working in the computer field providing technical, helpdesk, client desktop support to employees of your company.

Skill Software: BlackBerry Enterprise, Microsoft Outlook Suite, Mcafee epo 4.6, Mcafee Anti-virus 8.8, Site Advisor 3.5, Mcafee Disk Encryption 6.1-7.0, Symantec ghost, Backup Exec, Acronis imaging.

Skills Os: Windows XP, Windows Vista, Windows 7

Work Experience:


Audiometric Road Technician

  • Calibrated and tested audiology equipment to meet ANSI, manufacture standards
  • Assisted Audiologists with customer service questions on equipment and repair status
  • Pick up and drop off equipment as per schedule
  • Installed speakers in sound booth for patient sound testing


  • Provided first/second level support to 11,000 users throughout North America
  • Monitor Epo dashboards for viruses/spyware, Virus remediation's to infected laptops/workstations
  • Pilot tester on all Dell laptops/workstations with new McAfee products
  • Deployed McAfee Endpoint Encryption products versions 6.1-7.0, Virus Scan 8.8, Site Advisor, Mcafee agent 4.8 using Mcafee Epolicy orchestrator
  • Assisted users with helpdesk tickets for laptop reprovisions, laptop fatal errors, password resets, name changes, unlocking disabled user's accounts
  • Laptop re-provision - adding user access to encrypted laptops for log in
  • Contacted mcafee support platinum support for troubleshooting and malware sample submissions and questions
  • Backed-up user's data, data recovery, reimaged laptops using ghost Symantec
  • Created new hires username and passwords accounts using Active Directory.
  • Scheduling appointments through email to have laptops encrypted to protect their data


Help Desk Support / Analyst-

  • Provided level I support to internal employees in locations of Buffalo, NYC, Boston, Uniondale
  • Deployed images for workstations / laptops using Symantec ghost 10, Acronis
  • Created new hires' username and passwords accounts using Active Directory
  • Assisted new hires how to log into the network, use email, use company terminal server, web portal
  • Activated company email for user's devices such as blackberry devices, iPhones, and PDA.
  • Maintained excel spreadsheet for workstation inventory, IT equipment, Accessories
  • Assisted in cubicle moves through the office
  • Workstation setups with computers, printers, fax, telephone extensions, Dual Monitors


Security Administrator / Help Desk Support

  • Provided phone support answered 40-80 calls per day
  • Created work queue tickets for internal employees as calls were taking
  • Installed Windows XP on all workstations
  • Created new hire accounts granted access to folders, files, loans, unlocked user accounts, granted password resets using Active Directory, Created exchange mailboxes, disabled user account Installed printers on local workstations via standard IP addresses
  • Troubleshoot employee computers using Go To Assistant, Remote Desktop, and Dame Ware
  • Processed loans via Calyx Point 6.0 Loan Processing Program
  • Point Data Server Created user accounts, attached them to their corresponding branch accounts


Account Control / Help Desk Support

  • Provided phone support answered 60-80 calls per day
  • Created accounts, granted users security access to folders, files, and loans
  • Unlocked user accounts, granted password resets, created exchange mailboxes, disabled user accounts, responded to user emails
  • Programs used: Windows XP, Windows 2003, Citrix, Right Fax, Internet Explorer AS400, Active Directory, Unifi Dev, Unifi QA, Paper Vision, Solomon V6, Lakewood, Heat, Loan Soft, Compass

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