Desktop Support Analyst Resume Detroit, MI - Hire IT People

SUMMARY

Skilled IT Help Desk analyst with over 4 years of experienced in providing technical support to corporate clients and small organizations.
Well understanding and in depth noledge of numerous software packages, operating systems and as well as hardware.
Seeking for a consulting or permanent position as a Help Desk/Desktop support analyst to advanced career as an IT professional.

TECHNICAL SKILLS

Proficient in Microsoft Windows (Word, PowerPoint, Excel, and Access).
Knowledge of GAAP (General Accepted Accounting Principals).
Typing (60 wpm).
MS Window XP Professional, 2000, 2007, 2010
Experienced with Active Directory
Hardware/Software Troubleshooting
Excellent Customer Service Skills
Technical/End User Support
Application Software MS Office, Lotus Notes horizon and Remedy 6.0
Expert noledge in MS Word, Excel, and Outlook.
Apple Mac installation, configuration, and troubleshooting.
Adobe Acrobat full version support
Capable of troubleshooting Network issues
Hardware: CPUs, Monitors, Memory, PDAs, (Palm and others) Blackberry, USB Hubs, Printers and other peripheral devices
Excellent written and oral communication skills in Technical and training fields
Fluent in English/Hindi/Bengali

PROFESSIONAL EXPERIENCE

Confidential, Detroit, MI

Desktop Support Analyst

Responsibilities:

Supported troubleshooting, corrections and/or installation of issues involving software, hardware and network issues (including VPN)
Supported troubleshooting of numerous software programs including repairing program if necessary
Create username, reset password and give user writes with Active Directory.
Supported users' questions involving various MS Office program, especially Word, Excel and Outlook
Using Outlook, enabled items, calendar appointments, out - of-office message, email groups with rights, created PST folders, email accounts, and updated security patches.
Blackberry Support for field technicians and various internal customers. (Assisted managers with their devices).
Supported several Xerox printers, copiers, fax machines and other various multifunctional products.
Telephone Support for local and remote users Network Connectivity issues
Performed Help Desk / PC Level me and Level II support for end-users and clients.
Used Remedy as ticketing system for logging and tracking all helpdesk calls.
Performed both hardware and software installations for Dell products while doing major PC rollout.
Installed and configured various Dell printers with TCP/IP addressing.
Upgraded various Dell laptops and desktops to teh latest patches and Antivirus software.
Received and recorded 30 calls per day into Remedy Help Desk Call Tracking System.
Recorded new PC installs and/or upgrades into MS Excel Asset Inventory Database
Administered processing for both Windows 2003 workstations and Windows 2003 servers.
Responded to users on “How to Questions” involving several MS Window applications

Confidential, Southfield, MI

IT Support Technician

Responsibilities:

Performs a variety of on-site troubleshooting and diagnostic tasks including virus removal, internet security, wireless network setups, PC and laptop setups and upgrades with latest versions of software application.
Provided software training on an individual and small group basis within a classroom setting.
OS installs data backup and recovery as well as server installs and setups.
Provided installation support of hardware and marginal components such as monitors, keyboards, printers, and disk drives on user's premises.
installed specified software packages including operating systems, word processing, MS Office, or spreadsheet programs into computer
Identified and resolve all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.
Troubleshoot workstation’s all hardware and software problems. Perform hardware repairs when needed.
Performed both hardware and software installations while doing major PC rollout.
Maintained teh inventory for all computer equipment.

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Desktop Support Analyst Resume

Detroit, MI

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