Helpdesk Technician Resume

OBJECTIVE

Seeking a position utilizing my technical and analytical skills in the IT field.
Seeking an opportunity to further my knowledge and experience in IT functions.

PROFESSIONAL EXPERIENCE

Helpdesk Technician

Confidential

Responsibilities:

Provide helpdesk support to FDA employees and contractors
Password resets, printer installs, software installs etc
Troubleshooting software malfunctions, printer malfunctions, virus alerts
Reviewing requests for elevated access before sending to appropriate group for approval
Escalating request to appropriate support group (sending unapproved software requests to liaison etc)

TECHNICAL SKILLS

Responsible for handling all desktop level problems at the tier 1 level
Troubleshooting of Computer Hardware.
Installing & Configuring of Printer, scanners and copiers HP, Samsung, Canon etc.
Developing and building relationships with clients and allied professionals.
Requesting maintenance as needed to the computer system.
E - mailing Account configuration and Troubleshooting.
Usage of Microsoft Office, particularly Microsoft Outlook
Active Directory
Identifying whether or not a customer TEMPhas a virus, documenting all required information and forwarding it to the security team.