Desktop Support Resume

SUMMARY:

Experienced and knowledgeable Information Technology professional seeking a mid - level desktop support position

SKILLS/ABILITIES:

Languages: Java, SQL, Perl

Applications: Microsoft Office, VMWare

Operating Systems: Windows XP, 7, 8, Linux

Database Management: ITIS, BLAST, Access, SQL, Comptia A+

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Desktop Support

Responsibilities:

Responsible for answering technology service desk calls in a 24x7 operational environment for the Department of Homeland Security
Obtained full Background Investigation for the DHS
Used many software programs (Active Directory, Outlook, Remedy, Remote desktop assistance, other government agency programs)

Confidential, Manassas, VA

Research Assistant

Responsibilities:

Studied HIV proteins by modifying Java scripts such as inserting, analyzing data from bioinformatics databases to create sequence alignments
Query protein databases using SQL by sorting, searching, and creating tables
Modified table records using the INSERT function
Searching multiple tables using EXCEPT, INTERSECT, UNION functions.
Analyzed using the Oracle database enterprise edition
Using various bioinformatics programs (Swissprot, T-COFEE, Jmol, Jalview)

Confidential, Reston, VA

Security Officer

Responsibilities:

Responsible for answering daily service desk calls in a 24x7 operational environment
Accessed 1000 employees database for identification purposes
Worked in a team environment to provide international support

Confidential, Arlington, VA

Information Technology Intern

Responsibilities: