Help Desk Manager Resume Profile

Objective

To seek a challenging, growth-oriented position in an organization where I can make a contribution using my educational background, prior experience, and positive attitude.

Computer Skills and Certifications

Microsoft Certified Technology Specialist MCTS : Windows 7
Network Certified Network Technician
A Certified Computer Service Technician
MCSA Server Certified
SAP Basis Technician
SCCM Administrator
Microsoft Exchange Administrator
Lotus Notes Administrator
Microsoft Exchange Server version 2007-2010
Microsoft Windows version 98 Windows 8
Microsoft Windows Server version 2000 2012
Microsoft Office Suit version 97-2013
Remote support tools such as VNC, Dameware, Teamviewer
Primavera and Microsoft Project version 97-2013
Tablet and smartphone management
Over 13 years of IT work experience

Relevant Work Experience

Confidential

Help Desk Manager

Help Desk Manager with 4 techs under my supervision.
Supported over 1,000 internal users spanned across the United States.
Supported software and hardware for laptops, desktops, and servers.
Project Manager for the Windows 7 rollouts for the main Enerfab campus along with all of our regional offices and project sites.
Played a key role in our migration from Lotus Notes to Microsoft Exchange.
Lead SAP Basis Technician after Enerfab initially implemented SAP in 2010.
As a SCCM Administrator I created images for computers, rolled out Windows updates, and pushed out applications and patches. As well as maintained SCEP deployments and protection management.
Worked with a team to roll out Windows Server 2012 to our regional offices.

Confidential

Help Desk Agent

Help Desk Agent for Cincinnati Bell's ISP, Fuse Net.
Supported ADSL and DDSL service Zoomtown.
Diagnosed repaired network, email, dial-up, and settings.
Supported residential as well as business customers.
Supported Windows 95/98/NT/2000/XP as well as Macintosh.

Confidential

Help Desk/Technician

Technical Help Desk project for the City of Mason.
Level I and II Network and PC support for the staff of Mason.
Collaborated with IT manager to initiate new technology.
Part of a major desktop rollout project for the staff of Mason

Confidential

Programmer Level I

Front-End web development project for Cincom Systems.
Created form elements using HTML, Absolute Positioning, and Cascading Style Sheets.
Debugged HTML to make it XML compliant.
Collaborated with a team to automate the form creating process using Python Script Language.
Experienced project and team management through team meetings and collaboration.

Confidential

Technician/Help Desk Assistant/Lab Consultant

Worked for the School of Business Administration SBA IT Department
Provided support and assistance to the users of SBA computer labs.
Diagnosed, repaired, and upgraded Microsoft NT and 2000 Workstations.
Experienced help desk procedures for desktop and network support.

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