SUMMARY:

• My goal is to secure a position within an energetic, customer - focused position.
• I possess over 10 years of diverse customer service and administrative duties.
• I have developed a thorough understanding of how business delivers products and services valued by customers, and how it generates profit.
• My work ethic and contribution demonstrates my integrity and character, and exhibits that I possess the attitude and will to perform beyond a proficient level.
• I am an ambitious, and goal-oriented.
• I take great pride in my work ethic, and if given the opportunity to work with you, I plan to deliver the highest quality of professionalism and results to both internal and external customers.
• I would like to thank you in advance for reviewing my qualifications.
• Seeking a full-time position within a customer-focused & energetic work environment
• Good organizational skills & the ability to multi - task & prioritize in high-volume, fast paced environment
• Self-directed & dependable; works well with or without supervision
• Strong customer service, telesales, problem solving, & decision making skills
• Results driven
• Ability to absorb and apply new and changing information
• Ability to maintain production levels as well as quality goals.

COMPUTER SKILLS:

Windows; MS Office Suite: (MS Word, MS Excel, MS PowerPoint); & Internet Applications, Marx, Ci, GCP, CCP2, Pbs

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, KY

Medicare Enrollment Specialist

Responsibilities:

• Read carefully through notes and or letters sent to determine if members had drug coverage, before enrolling in their new health plan
• Update Confidential systems each time a member has creditable coverage or if the member will receive a late enrollment penalty
• Ensure all forms are signed, dated and given correct dates of coverage
• Contact members via phone to follow up on creditable coverage inquiries
• Maintain complete and accurate documentation and ref numbers in a monthly production tracker
• Maintain appropriate production and quality metrics

Confidential, Louisville, KY

Customer Service Representative

Responsibilities:

• Focused on developing customer/provider relationships by responding to customer/provider inquiries and resolving concerns
• Used online resources to support systems, investigated, analyzed and resolved issues to achieve customer satisfaction
• Maintained complete and accurate documentation of all customer interactions while maintain production and phone quality standards and supporting individual and team goals

Confidential, Louisville, KY

Data Entry Specialist

Responsibilities:

• Entered data by inputting alphabetic & numeric information using an established procedure & through a detailed web based interface
• Contributed to team efforts by accomplishing related results as needed
• Verified entered data by reviewing, correcting, deleting or reentering data; combining data from multiple systems when information is incomplete

Outbound Sales Representative

Confidential

Responsibilities:

• Work directly with customers via telephone, & email to describe products and/or services in order to persuade potential & current customers to purchase new products and/or services
• Educate customers on product offerings & services, explain pricing, & answer questions from customers building value in the customer relationship
• Placed a minimum of 70 outbound calls each day

Confidential, Louisville, KY

Sales Associate

Responsibilities:

• Responsible for greeting & offering assistance to customers as needed
• Assist in the execution of merchandizing & operational functions to Company Standards within sales floor areas where assigned
• Completes price changes, callbacks, fitting room recovery, sales floor & fitting room recovery outside immediate department area & housekeeping duties, transfers, & other paperwork as directed by Store Management
• Preparation & taking of inventory, & stock room organization

Confidential, Louisville, KY

Childcare Provider

Responsibilities:

• Provided child care for infants & toddlers, including basic care & teaching
• Scheduled & participated in meetings with parents or guardians to discuss child s progress & needs
• Determined best teaching approach to teach young children, when included small group sessions, one - on-one instruction, & creative activities, such as art, dance, & music
• Constructed daily & long-term schedules of activities

Confidential, Louisville, KY

Childcare Provider

Responsibilities:

• Implemented tactics that promoted physical development, including serving nutritious food, teaching proper eating habits & personal hygiene, & ensuring children had appropriate rest periods
• Dress & groom children, & change diapers
• Organize toys & materials to ensure an arranged & tidy activity area
• Prepare meals & snacks for children
• Facilitate children with homework & school work
• Keep records of every child, including day - by-day observations & information regarding activities, meals served, & medicine administered

Confidential, Louisville, KY

Cashier

Responsibilities:

• Responsible for friendly & timely service of food & drinks
• Handled all cash & credit card transactions
• Worked as counter cashier
• Delivered orders from kitchen to counter for customers
• Took customer orders, recorded it into computer database & returned change
• Performed numerous cleaning duties
• Took cash responsibility & matched daily cash in drawers with sales at day end & closing
• Maintained friendly, smiling & good attitude with every customer especially addressing complaints calmly & swiftly