SUMMARY:

• I have over 12 years of experience in Information Technology, including End User Support (windows and Unix/Linux Environment starting from Windows 95 and Linux Red Hat 6.0), Web Development, Database Administration for SQL Server, Writing SQL Statements and capable of writing programs in several programming languages including Java, JavaScript, PERL C, and C++.
• I have also used multiple ticketing tools to keep track of all the current issues.
• Have good understanding and experience with networking technologies and troubleshooting DNS, DHCP, NAT and VLAN issues.
• Good Familiarity with Storage Area Units running on Fiber Channel, iSCSI and NFS.
• Good understanding of Confidential ESX, ESXi, Virtual Center Server, Confidential View, and ThinApp.
• Good Understanding of LINUX file structure, commands, VI, EMACS Editors, how to review /var/log folders by using grep, pipes, cat, less, more commands.
• Capable of WEB DESIGING in HTML, ASP, Cold Fusion and Java Script.
• Well versed in installation and maintenance of Windows Operating System such 2000, XP, Server2003, Server 2008.Capable of maintaining registry and able to perform software deployment in windows environment via tools such as SMS2003.Proficient in using Oracle Data Base and SQL Server.
• Can create Tables and write queries in SQL.
• Capable of using UNIX (Sun Solaris), Linux (Red Hat, Ubuntu, SuSe, Fedora), Windows NT, DOS and other Versions of Windows.Creating NFS Shares on Linux OS.
• Wrote Confidential programs/Scripts in perl.

TECHNICAL SKILLS:

Languages: C/ C++, JAVA, PASCAL, Bourne Shell Scripting

Web Technologies: ASP, JSP/Servlet, XML/XSL, HTML, CSS, Scriptlets, DHTML, Cold Fusion, CGI

Scripting Technologies: VBScript, JavaScript (Jscript), Perl

Relational Databases: Microsoft SQL Server 2000/7.0, Microsoft Access, Oracle 8i, 9i, 10G.

Operating Systems: UNIX (Sun Solaris 5.5.x), Window. Linux (Ubuntu, Fedora, SuSe)

Ticketing Tools: Remedy, TSRM, Peregrine, HEAT, Impact, SalesForce.

Storage: iSCSI, Fiber Channel, and NFS.

Networking: TCP/IP, UDP, DNS, DHCP, VLAN, NAT

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Engineer

Responsibilities:

• Worked with ESX, ESXi, virtual center server, Confidential view, Confidential thinapp, Confidential lab Manger/vCloud Director, Confidential workstation/player and Confidential Horizon Apps Manager.
• Worked with installation, configuration of ESX, ESXi on several different physical servers using DRAC, ILO or direct installation either on internal storage or USB key.
• Worked on each component of ESX or ESXi and also have good understanding on how it works. Also, know how to create a host profile.
• Worked and supported environments with hundreds of hosts using vCenter Server either in standalone mode or in linked mode, also know on how to create users and assign users access to the virtual center server using active directory.
• Worked with Fiber Channel, iSCSI and NFS shared storages along with internal storages. Worked with storage units from EMC, Netapp, Confidential and HP.
• Worked on how to create clusters and also have created clusters if hosts have different CPU. Also, how to enable Enhanced vMotion compatibility mode and adding VMKernel port group in order to perform vMotion.
• Worked and provided support on how to create resource pools in virtual center server and keep optimal resources available to the critical virtual machines.
• Supported and created Standard Virtual Switch and Distributed virtual switch and also have good understanding on what port groups are needed for what traffic.
• Supported and worked on DRS and how effectively utilizing it to avoid bottle necking during peak hours.
• Worked and supported the procedure of how to create Gold Images which could be converted into templates and could later on be used to clone new machines out of it using customized Confidential sysprep templates using Confidential customization wizard.
• Worked and supported HA and Fault Tolerance for machines that requires Zero downtime and also to avoid reboot on another host.
• Provided support and worked with Confidential view especially on how to install connection server, security server, and transfer server with multiple connection servers paired up with security servers.
• Created and provided support on how to setup brand new environment with multiple connection servers, enabling streaming of thinapp applications, setting up brand new floating, dedicated and manual pools. Also, how to setup load balancer with Confidential view connection servers, setting up SSL certificate on the connection server and security server. Enabling administrators to re - balance pools if storage needs to be evacuated.
• Setting up Event, composer, and virtual center server database using SQL Server, setting up DSN so that system could access the database and create tables and setup it schemas. If needed cleaned out composer database to remove unnecessary entries.
• Provided support on how to capture packages using Confidential thinapp. Successfully, thinapped applications such as Microsoft office, Microsoft Visio, Microsoft visual Studio, Notepad++, several different types of browsers, Reporting software and custom built applications.

Confidential

System Admin

Environment: Windows, Active Directory, Citrix, Domino, Lotus Notes, Exchange, OutLook, Networking(TCP/IP).

Responsibilities:

• Installing and supporting Windows 2000 Server, Windows 2000 Enterprise, Windows 2003 Server Enterprise and Standard Edition and Windows XP, Windows Vista and Created my own image of Windows 7 Enterprise on Confidential Player, Virtual PC 2007 and Sun’s Virtual Box.
• Possess great familiarity of Active Directory and capable of Creating, maintaining, providing authorization and creating startup scripts for new Active directory user accounts on Windows 2000, 2003 and 2008 Servers.
• Maintained Windows Servers 2000/2003 running IIS, MS SQL server, MS Exchange server. Also maintained the shared folders, print servers active directory, active directory Groups, Organizational Units, Group Policies. Deployed patches, updates, bug fixes and Service Packs.
• Helped creating DNS, DHCP server, setting up servers with static IP addresses and performed network trouble shooting in different VLANS. Created DNS server on Windows and occasionally using BIND on LINUX.
• Basic network configuration, requiring knowledge of network switches and Routers on TCP/IP Protocol.
• Creating and maintaining shared folders and drives, assigning user rights and permissions on Active Directory.
• Setting up End Users in Windows Environment using Domain Account Login and accessing Applications using Citrix and using Citrix Web Client using their home Computers. Worked on the Syslog by reviewing the windows Event viewer.
• Used Peregrine, Remedy, Heat, and TSRM Ticketing tools very extensively for working on incidents, and resolving Incidents.
• Used SMS 2003, Microsoft SCCM for management and deployment of new updates and new application roll outs also used Big Fix to deploy new applications and Patches.
• Maintained the Intranet home page website using tools such as Dreamweaver, Fireworks and Microsoft Front Page. Used programming skills including HTML, JavaScript, PERL, and VBScript on several different types of WebPages including ASP, Dynamic HTML and Static pages.
• Helped Maintain user Accounts/Creating new user Account on Confidential AIX(UNIX) and Linux boxes.
• Tested multiple application on Linux UBUNTU, Linux FEDORA Sand boxes and on Virtual Machines running under windows environment on VM Player, and Sun’s Virtual Box where guests operating systems were Linux Ubuntu and Fedora. Reviewed OS logs and application logs in the OS using grep, cat, less, more commands.

Confidential

Technical Consultant

Responsibilities:

• Installed and Maintained Windows 2000, 2003 servers.
• Basic network configuration, requiring knowledge of network switches and Routers.
• Performed troubleshooting for OS related issues and applications running on top of the OS.
• Also, performed troubleshooting to fix networking related issues including IP conflict, NATing issues.
• Also helped with the backing up of the data using Network share folders and external drives.
• Creating and maintaining shared folders and drives, assigning user rights and permissions.
• Handled all the Technical needs of the company including trouble shooting, providing Excel

Confidential

Technical Helpdesk

Responsibilities:

• Responsible for maintaining, upgrading and supporting 200+ desktops and laptops
• Installing and supporting software related to Medical Equipment.
• Installing and supporting Windows 98, Windows NT 4.0 Workstation and windows Server 2000 and 2003. Helped maintain the windows DNS and DHCP servers.
• Installing and configuring network printers and related print services/software
• Provided technical support to the end-users in the hospital.
• Helped in Re-imaging on new and used systems and troubleshooting the installation.
• Provided support for the back-up for the data using incremental back-up procedure

Confidential

Web Developer/ Network Admin

Responsibilities:

• Maintained Windows Servers 2000/2003 running IIS, MS SQL server, MS Exchange server.
• Also maintained the shared folders, print servers active directory, active directory Groups, Organizational Units, Group Policies.
• Deployed patches, updates, bug fixes and Service Packs.
• My main job at this position was to cater needs of the clients that included attend their phone calls and listen to their needs and make changes to the applications that included web Pages and the back end of the database driven applications.
• I used my programming skills that included Java, JavaScript, VBScript, SQL Scripting, C, HTML, XHTML and Excel reporting tools to make changes, fix bugs and maintain the software for different Clients.
• I also maintained the Exchange Server, Windows2000 Server and SQL Server Database with the JDBC, ODBC Driver Installation.
• My duties also included the installation of the new softwares and maintenance of the computers for end users working for the Confidential .
• Used tools such as Flash, Dreamweaver, and Fireworks to develop websites.
• Developed websites using HTML, ASP, Access Database, SQL Server and JavaScript.
• Used Flash to create Dynamic pages. Projects included, TSU E-card, Legacee Website,
• EOTA website including their E-Card, and Mentor’s Registrations Form using ASP and Access Data Base.
• Created and maintained E-commerce website for a Furniture Store and a baby furniture Store. Created dynamic web pages to process the credit card transactions.

Confidential

Technical Helpdesk

Responsibilities:

• Installing and supporting Windows 98, Windows NT 4.0 Workstation and server, Windows 2000 Server Installation and maintenance including installing, testing and deploying patches and service packs and new applications.
• Providing technical support to configure Wireless Modem on different Operating systems, including Win 95, 98, 2000, ME, NT and Mac.
• Configuring IP address on WAP enabled browsers.
• Providing technical support for upgrades, configuring POP, SMTP and IMAP protocols for mail on wireless browsers.