Helpdesk Support Resume

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential

Helpdesk Support

Responsibilities:

Responsible for analyzing the business requirements and develop technical specifications that align with SDLC process.
The candidate should be able to communicate with and coordinate efforts among various team members and serve as a liaison between the business users and the application development team.
Responsibilities also include providing L3 support.
Perform requirement analysis and create Solution Specifications
Conduct high level design session with the development team
Identify interface requirements and develop Interface Control Document
Perform impact assessment and identify design impacts
Review System and User Acceptance test cases and support testing efforts