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Siebel Help Desk Specialist Resume

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SUMMARY

Over 20 years of experience and excellence in the area of Application and System Help Desk support specialist

TECHNICAL SKILLS

  • Microsoft Windows
  • Microsoft Office
  • Siebel CRM
  • Salesforce CRM
  • Networking

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Siebel Help Desk Specialist

Responsibilities:

  • Monitor and evaluate the Siebel performance and tuning, along with Siebel administration
  • Assist users via phone with resetting passwords in a timely manner
  • Prioritize and track outstanding problems related to, but not limited to, desktop support and client network connectivity
  • Analyze, design, and implement systems and network infrastructure needed to support all aspects of the Siebel development, testing, and production environmental requirements
  • Maintain accurate logs of all service requests for help desk and generate status reports for all active service requests
  • Collaborate with cross functional business areas to ensure smooth daily operations
  • Receive and respond to requests for support and assistance from users
  • Troubleshoot and resolve trouble tickets related to technical difficulties
  • Experience supporting 70+users simultaneously

Confidential, Manassas, VA

Help Desk Support Specialist

Responsibilities:

  • Provide first tier / second tier support to the micro computer user community working within both LAN and WAN environments
  • Ensure excellent help desk - related customer service for inquiries ranging from calm to hostile
  • Design, implement, and maintain internal- and external-facing business forms for end users

Confidential, Stafford, VA

PC Configuration Specialist

Responsibilities:

  • Install and maintain workstations, Provide desktop supports, Microsoft network connectivity, and automatic installation through integration of software
  • Manage Windows NT Domain server and user accounts and privileges
  • Facilitate network design and building upgrade from Windows 3.11 to Windows 95/NT

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