Customer & technical Support Specialist Resume Jeffersonville, IN - Hire IT People

SUMMARY:

I will Strive to exceed customer/ employer expectations by delivering second - to-none service.
Maintain customer and business relation in all initiatives and interactions, always putting the customer first.
Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments that include…
Secured Reporting and Analyzing accounts per call for a billion dollar merchant Company processor - Telecommunications - Technical Troubleshooting-- Credit Card Processing--Online Support --and other

KEY SKILLS:

World-Class Customer Service
Troubleshooting/Reprogramming and other Problem Solving
Up-Selling/Sales Support
Customer Order Fulfillment
Data Entry
Continually upholding security policies for account sensitive information
Responding to customer questions about their billings and processing problem solving
Call Center Operations
Technical/User Support
Assisting Customers with Compliance Updates
Confirming and Reviewing reports and Compliance updates via spreadsheet to supervisors daily

TECHNICAL SKILLS:

Computer proficient: Company e-mail, Keyboarding, Word, Excel, PowerPoint, Access, Outlook, Navigation and understanding of several processor programs as well as company processing software (POS systems)as well as Windows and Microsoft programs

PROFESSIONAL EXPERIENCE:

Confidential, Jeffersonville, IN

Customer & technical Support Specialist

Responsibilities:

I verified security per account to provide with highly sensitive card processing information in high-volume call center.
Provided telephone & online customer service/support per account regarding credit card machines and overall merchant processing information.
Advised customers of functions of their credit card machines and processing software.
Answered billing questions. I also made outbound calls to warn merchants of their charge backs via banks and customers that were unresolved or updated in status.
I also advised them of security breaches and/or instabilities within their processing software or companies credit card information that was within violation of our processors agreement with the merchant via merchant/processor contract or policies/procedures set forth by the major credit card brands Visa and Mastercard mainly but upto and including Discover card and forwarding customer to to Confidential then after for further assistance with card brand specific issues after problem resolution if needed.
Six years of commended performance in key customer service and support roles.
Expert in customer care/communications, problem solving
MS Office proficient with additional proficiencies in assorted databases.

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Customer & Technical Support Specialist Resume

Jeffersonville, IN

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