SUMMARY

• Bring with me SEVEN years of high energy, innovation and positive results in the IT field. I have a proven track record for value addition to ongoing support, implementation, upcoming as well as transformation projects and have taken following roles in my previous experience: Siebel CRM analytics/OBIEE admin, Technology Lead and Technical Program Lead.
• Experienced in Requirement Analysis, Application Maintenance and Testing.
• Have worked on projects for clients such as Confidential, British Telecom, GE Energy\Aviation, Shering - Plough & MERCK etc.
• I love technology, and can communicate effectively across all aspects of organization, whether it’s CxO’s, Senior Executives, Technical Architects, Sales Professionals or Project Managers.
• Having started an IT career in the CRM domain and growing over the past 7 years, have found certain simple theoretical concepts never being put to practice which can actually benefit the individual, the team the job and eventually the organization.
• Focused on improving the productivity of end users/customers by delivering increased automation to business processes and activities. Introduce reusable designs and patterns to promote re usability, and consistent quality, and improved time to market Mitigate business risk by implementing resilient and highly available IT solutions to support mission critical business processes Introduce flexibility to address unmet and latent needs. I am also considering venturing into SFDC/Veeva or VMware and looking out for openings in these for I am ever eager to learn new stuff.

TECHNICAL SKILLS

Hardware / Platforms: Windows 98/XP/2000/2003/ win7, Vista. UNIX, Solaris, Linux, AIX.

Technology: Siebel CRM 6,7.5/7.7/8.0 (Call-Centre. Sales, Life Science), Analytics/OBIEE (10.1.3.4), Oracle RDBMs(PLSQL),OCOD & Cisco F5.

Programming Languages: C/C++, VB(soft).

Databases: Oracle 9i, 10g on Windows and UNIX, SQL Server 2000.

Scripting Languages Tools: Unix shell script, PERL(soft) and Windows batch script, JavaScript, HTML. MS Excel, WinBatch, i3 Tool, Hunter, FTP pro, WinSCP, Wireshark,OpenUILoadUI: Version Control Systems MS Visual Source Safe (VSS).

PROFESSIONAL EXPERIENCE

Confidential

Emerald onsite programme lead

Responsibilities:

• Perform installation and configuration on fresh built servers.
• Handle escalated prod issues if any for BAU activities.
• Assist interface teams for various configuration changes on application side for 3rd party products like Avaya for Siebel CTI, Icewarp, Veritas, and Viznetics etc.
• Maintaining document repository in client portal and version revision.
• Tactical Planning.
• Program Management.
• Defining Enterprise wide Architectural Standards for the Global Data Centers.
• Discovery and Assessment of 180+ servers running 32+ Applications across 250 branch offices in 40 Countries.
• Development of a scalable Migration & Communication framework.
• The migration planning activities like preparing RFP docs, approach doc, application suite specific migration strategies, inventory list, effort estimation, resource planning etc.
• Preparing deep-dive decks and PPTs for client presentations.
• Preparing migration activities checklist and dependency trackers.
• Preparing task scope (SOW).
• Performing POCs(Proof of concept) activities during assessment phase and planning accordingly.
• Co-ordiante and have calls with all stake holders since being a part of Infrastructure team we are one of the pivotal teams other than middleware.
• Ensure smooth migration and deliver on time.

Environment: Vista, XP, Windows7, Windows 2003 server.

Tools: Siebel ePharma 7.8.2.10, 7.7,Siebel 8.1.1.4,Oracle 10g.

Confidential Wilmington, DE

Offshore SIEBEL CRM /OBIEE Administrator

Responsibilities:

• The entire AstraZeneca’s Siebel Application can be broadly divided in 3 parts based on country users for its being designed.
• Quattro application- To support European, Middle East and APAC country users.
• Touchstone Application - To support US filed sales users.
• Visage Application - To support Canada Field users.
• Offshore Team Lead for Touchstone and Visage Siebel admin support team.
• Troubleshooting Siebel Admin related issues and other day to day activities.
• SRF refresh (incremental and full compile).
• DB refresh (pre and post) activities.
• DB upgrade activities.
• Coordinating with Onsite and other Support team e.g Config and Data team.
• Remote user DB extracts and issue resolutions.
• Quarterly targeting and alignment activities for new products and sales rep mappings.

Environment: Vista, XP,Windows7,Windows 2003 server.

Tools: Siebel ePharma 7.8.2.10, Siebel 8.1.1,Oracle 10g, Actuate 7.7.

Offshore SIEBEL CRM /OBIEE Administrator

Confidential

Responsibilities:

• DB Extract for the Developers.
• Patch management, Upgrade and Performance tuning.
• Uploading RPD, Siebel Analytics Webcat uploads.
• Maintaining Communication profiles and related parameters.
• Maintaining Workflow Administration / Management.
• Proper Log monitoring, related levels and cleaning the logs,automation scripts in UNIX for the same etc.
• QA Deployment: Repository import/export,compilation, SRF migration and DDL sync.
• Taking care of DB refresh task and related pre and post action points.
• Analytics and Informatica: Server configuration, Deployment of Webcat, RPD, DAC repository, Informatica repository.
• Performing day to day Administration / Maintenance tasks including continuous monitoring of Servers and related server Components, PT and DT support etc.
• Investigating and resolving the issues faced.

Environment: Linux.

Tools: Putty, FTP, Siebel eClinical CRM 8.0,Oracle SQL developer, TOAD.

Confidential

Siebel CRM/Analytics (OBIEE) Administrator

Responsibilities:

• PROD Deployment: CRM and Analytics/OBIEE.
• Siebel Application up gradation (base installation in Linux to installing SSO(Site minder) adapters on.
• SUnOne Web server, policy server, cluster & LDAP configuration) from scratch till go live.
• Create custom components( e.g workflow monitor,policies,RCRs,report objmgr etc) and configure them.
• DB Extract for the Developers.
• Patch management, Upgrade and Performance tuning.
• Uploading RPD, Siebel Analytics Webcat uploads.
• Maintaining Communication profiles and related parameters.
• Maintaining Workflow Administration / Management.
• Proper Log monitoring, related levels and cleaning the logs,automation scripts in UNIX for the same etc.
• QA Deployment: Repository impexp,compilation, SRF migration and DDL sync.
• Taking care of DB refresh task and related pre and post action points.
• Analytics and Informatica: Server configuration, Deployment of Webcat, RPD, DAC repository, Informatica repository.
• Performing day to day Administration / Maintenance tasks including continuous monitoring of Servers and related server Components, PT and DT support etc.
• Maintaining Siebel Report Server(Actuate 6).
• Investigating and resolving the issues faced.
• Version upgrade from 7.7.2.12 to 7.8.x requirement analysis.

Environment: Windows XP & Solaris.

Confidential

Siebel CRM Developer

Responsibilities:

• Involved in creating Workflows, Datamaps, IO’s, Links, Joins Fields and various other configurations on Siebel 7.7 Platform.
• Involved in creating various Prototypes which provided designers with important inputs, thus was responsible in preparation of High Level Design.
• Involved in Performance Tuning of the whole application depending upon load which was due to Increasing Volumes.
• Co-ordinated with Design, Testing and Support Teams for the smooth delivery and functioning of the project.
• Involved in preparing the Technical Specification Documents (LLD’s). Modified the Business processes in the upgraded system as per the requirements of users at the same time making conscious effort to stick to Siebel recommended best practices
• Involved in carrying out many Knowledge Transfer (KT) session for the project team. Thus was responsible for building the skill set in the team.

Environment: Windows XP & Solaris

Confidential

Siebel Administrator India

Responsibilities:

• Involved in actively resolving application related issues.
• Involved in five Deployments and have been primary (SPOC) on couple of major releases.
• Taken care of the Server Administration.
• Involved in managing the Server Components to function properly.
• Involved in carrying out EIM process by which the values were being inserted/updated in the Base Table from the Legacy Database.
• Worked on Resonate Dispatch Manager to check the load balancing of the servers that were accepting the client's connections.
• Involved in dealing with various interfaces to which the Broadband is interacting.
• To analyze the Live Faults and give solutions according to the requirements (Ticketing system).
• Coordination of the releases and the Deployments.
• Recognizing and analyzing various Performance effecting issues, and providing solutions to them.
• QA Deployment: Repository impexp,compilation, SRF migration and DDL sync.
• Taking care of DB refresh task and related pre and post action points
• Analytics and Informatica: Server configuration, Deployment of Webcat, RPD, DAC repository, Informatica repository.
• Performing day to day Administration / Maintenance tasks including continuous monitoring of Servers and related server Components, PT and DT support etc.
• Maintaining Siebel Report Server(Actuate 6,).
• Provided 24*7 supports for the application.

Environment: Windows XP & Solaris.