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Desktop Support Resume Profile

Objective

Solutions-oriented professional with extensive experience in technical support, backed by academic training and supporting an organization in achieving its goals

Technical Skills

  • Concepts: Raid configurations and employ striping, mirroring system fault tolerances
  • Networks: LAN, WAN, Peer to peer, client server, bus, star ring mesh topology
  • Security, NTFS permissions, domains, group policies, workgroups and users, OS/:Windows NT, Windows NT 4 Server ,Windows 2003 and 2007 servers, Windows XP Professional Server, Microsoft Suites 2003, 2007, 2010 and Active Directory
  • Peripherals: printers, scanners disk drives, tape drives, MS SQL Server, Remote access SMS /SCCM, VNC, VPN, remote desktop PCs, wireless, iPhones, Blackberry and Bluetooth

Core Competences:

Knowledge of diverse hardware including PC's, printers, Ethernets, DSL T1, routers, TCP/IP, servers, hubs and switches, frame relay, fiber optic DHCP, DNS, static IP address, subnet, IDE drives, laser printers, dot matrix printers and installing hardware and software configuration

Professional Experience

Confidential

Desktop Support

  • Maintaining backup of all critical data, shares and in compliance with the organizations' restoration process
  • Testing and imaging desktops and laptops back up and end user data
  • Assisting corporate desk side support technicians with regular help desk ticket
  • Assisting in developing and documenting improvements to current processes
  • Assisting coworkers in resolution of end users' technical issues
  • Setting up and removing users' profiles and computer names from Window XP domains to
  • Window 7 domains and admin rights via active directory, creating testing directory for group policy
  • Updated processed and kill process checking verse software thru SCCM Client Tool

Confidential

Backup Support Migration Technician

  • Troubleshooting and repairing Lenovos computers and peripherals devices
  • Documenting through remedy level 2
  • Upgrading users to Windows 7
  • Performing basic hardware services, repair and troubleshooting
  • Delivering, installing and configuring PC equipment and peripherals
  • Imaging new desktop using scan states and load states
  • Installing HP local printers and troubleshooting network printers using TCP/IP
  • Services restarted services adding in users and make them admin

Confidential

Desktop Technician

  • Maintaining, analyzing, troubleshooting and repairing computer systems, hardware and computer peripherals
  • Documenting migration issues, maintaining upgrades and replacing hardware and software system
  • Maintaining users' security accounts and access control
  • Training employees, analyzing and repairing system failures, ordering and replacing parts as needed
  • Recommending new products and services that best fits the customers' needs.

Confidential

Desktop Support

  • Diagnosing and resolving hardware, software problems and network connectivity issues for computer deployment
  • Swapping Dell Latitude 630 computers for approximately 1200 users and documenting issues through Remedy Tracking system
  • Reviewing license agreement with third party vendors and contacting customers to take screen shots of their programs and static IP addresses for printers

Confidential

Desktop Support

  • Installing Brother Thermal printers, switches and configuring networking printers static IP addresses, default gateway and subnet mask
  • Lifting of computers and related equipment
  • Q A printers before delivering to retail store
  • Offering any technical support to the store

Confidential

Fixed Desk Support/PC Deployment

  • Pick-up and delivering clients' laptops and desktops
  • Testing all software applications and reinstalling HP printers and scanners
  • Configuring customer specific applications related to client job function
  • Troubleshooting of Blackberry and iPhone devices
  • Performing quality check after deployment
  • Providing the client with 2nd and 3rd tier support laptop desktop
  • Utilizing Ghost Explorer tool to initiate a Ghost Back-up of the old PC
  • Performing and building Q/A before PC is staged for delivery
  • Updated processed and kill processed checking verse software Services restarted services adding in users admin thru Sccm Client Tool

Confidential

Sales

  • Handling all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
  • Maintaining strong knowledge of all company products, accessories, pricing plans, promotions and service features
  • Maintaining knowledge of competitive offers and providing critical market feedback to the store

Confidential

Preserving all data for litigation holds while understanding and following verbal and written processes for the legal department and in- depth knowledge of common U.S. name variations/spelling through SOPs and relational database/SQL query tools with MS Office tools Access/Excel/Word

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