BSS Customer Service Representative Resume

OBJECTIVE:

To obtain a position that will utilize my various professional as well as Technical and Analytical skills in order to diversify and excel in a structured corporate environment.

PROFESSIONAL EXPERIENCE

Confidential

BSS Customer Service Representative

Responsibilities:

Receives incoming calls from multiple customers, such as physicians, patient and sales team, must be able to process requests providing resolution or triage to appropriate areas for resolution.
Answers inquiries, processes incoming requests received by fax, mail or e - mail, and provides callers with accurate, current information.
Documents adverse events and product complaints into database Maintains all patient confidentiality
Other duties and responsibilities as assigned by supervisor.

Confidential

Appriss Rep Support

Responsibilities:

Customer Assistant, this position is 100% phone support, inbound and outbound calls.
Provide technical support to customers experiencing problems with Appriss applications.
Troubleshoot the problem and provide resolutions as needed
Assist with resetting passwords.
Provide support to customers interested Appriss products.
Utilize interpretation service to assist with customer that speak other languages.
Provide custody status information for offenders (id #, address, phone #, ect)

Confidential

Customer Assistant

Responsibilities:

Customer Assistant, this position is 100% phone support, inbound and outbound calls.
Provide technical support to customers experiencing problems with connecting to the internet.
Troubleshoot the problem and provide resolutions as needed
Assist with placing orders for new equipment.
Provide support solutions to customers to assist with having a better connection.
Communicate with other departments to assist with customer issue.
Commit to resolving the customer’s issue the first time, with minimizing transfers.
Outbound calls to verify customer’s connection and any other issues.

Healthcare Staffing Support

Confidential, Louisville, KY

Responsibilities:

Agent Support, this position is 100% phone support, inbound calls only.
Primary role described as an Enrollment Generalist
Main job function is to communicate changes to Sale Agents that are contracted to sell Medicare Advantage Plans (MA)
Understand business processes, identify potential problems and provide resolutions as needed.
Provide update carrier material and procedural changes as needed internally and to agencies.

Confidential, Louisville, KY

Preview Customer Service Rep

Responsibilities:

Work inbound/outbound with customers attempting to collect on hospital accounts $3500.00 and above.
Set balance resolutions, screen for financial assistance.
Quickly and effectively solve customer challenges.
Maintain quality control and accurate records of each call.
Obtain insurance information from customer, call insurance companies and verify coverage and update account for billing.
Follow up with insurance companies on claim status and payment issues.
Verify with attorneys bankruptcy information.
Call probate offices and obtain estate information and update account.
Message hospital on issues that need their assistance.
Skip trace accounts when no good number or address available.

Confidential

Responsibilities:

Obtain insurance information from dialer representatives on accounts $3500.00 and below, follow up with insurance companies and verify coverage and update account for billing.
Follow up with insurance company on claim status and payment issues.
Verify with attorneys bankruptcy information
Message hospital on issues that need their assistance.
Maintain quality control and accurate records of each call.
Skip trace accounts when no good number or address available.

Confidential

Responsibilities:

Work inbound/outbound calls with customers attempting to collect on hospital accounts $3500.00 and below.
Set balance resolutions, screen for financial assistance.
Quickly and effectively solve customer challenges.
Maintain quality control and accurate records of each call.
Obtain insurance, bankruptcy and deceased information and forward to the service unit for follow up.

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