IT Project Manager Resume Profile

As a Senior Information Technology professional I have positioned myself as a leader in the organization who constantly seeks technology solutions and process improvements that meet or exceed business expectations for long term strategic growth. My management style is one of collaboration and communication that values input from every project team member and also listens to the voice of the customer.

Employment

Confidential

IT Project Manager

Use of ConnectWise software to create organize all projects from planning thru completion. Schedule staff resources, equipment delivery, and installation to meet customers' expectations.
Schedule helpdesk staff for on-site customer repairs and troubleshooting.
Site manager located at Winslow Township School District with over 6000 students and employees. Maintain and recommend technology for 9 district buildings. Daily duties included incident and problem management, IT Service Desk manager, project management, procurement, troubleshooting, and securing infrastructure that deeply relies on wireless technology.
Weekly meetings with District Directors presenting updates, recommendation and collaborate on special projects.

Confidential

Director of Information Technology

Established the Service Desk in 2003 and cultivated the staff and process over the years. Today the Service Desk maintains a 95 service level agreement with answering trouble calls and resolving request and incident tickets.
Conduct interviews looking for talented individuals to become members of the Information Technology department. Assisted with creating, personal, team, and organizational S.M.A.R.T goals for career development and employee retention.

Provide day-to-day management, prioritize work and project assignments for Service Desk staff. Service Desk Plus , ITIL compliant software is used to monitor progress.
Manage Desktop team for deployment, security patches, software updates and lifecycle of HP and Dell computers.
Developed company Service Level Agreements between business stake holders and IT based on Priority and Urgency matrix. Continuously monitoring of tickets to mitigate roadblocks from delaying successful ticket closure within SLA.
Direct and manage senior level technology professionals, i.e. Application, Network, Desktop and VoIP PBX engineers in a Microsoft Windows, MSSQL, VMWARE, CITRIX and AIX 5.0 environment.
Successfully project managed the relocation of Rothman's Data Center to SunGard High Availability facilities without interruption of business activities.
Successfully managed and participated in installation of Virtual Mitel 3300 VoIP Telephone platform along with changing carriers from traditional TDM to SIP technologies with a strong focus on Call Center applications.
Designed Main and Intermediate Distribution Facilities cabling and Cisco network equipment layouts. Engaged wiring vendors and carriers Verizon, Comcast, Broadview, and Line Systems to bring service into facilities.
Enterprise Application Integration: Financial, Scheduling, Business Intelligence, Purchasing, PACS, Clinical Research database packages.
Maintain positive relationships with co-workers, vendors, business associates, union and non-union contractors.
Fiscally responsible for creation and management of IT infrastructure budget both capital and operational expenditure.
Successful contract negotiations to reduce licensing, maintenance, circuit and usage fees for enterprise computing software and hardware environment by 30 .
Attend leadership development seminars both internal and external workshops. Continuing education, certification training, seminars and new product briefings to stay current with technology trends.
As part of the senior management team I also participate in operational, FTE, customer service, cost cutting and present updates bi-weekly cross functional Director Meetings.

Confidential

Client Solutions Analyst

Project Management and rollout of IT Technology Systems throughout the hospital. Installed and configured Windows 4.0 Domain Controllers, Imaged and deployed workstations for department upgrades. Troubleshoot computer and applications for various offices and departments within the hospital.

Confidential

Proprietor / Systems Engineer

Owner of Technology consulting firm that served large and small business with single and multi-site locations. I was continuously hired by technology firms for project work. Most notably was the Republican National Convention in 2000.

Confidential

Consultant at Thomas Jefferson University Hospital

Technology Consult used on various client projects. I was assigned to Network Operations group to participate in the upgrading of LAN/WAN networking equipment for the Thomas Jefferson University Hospital campus.

Confidential

Help Desk Support

Duties included helpdesk support and system administration for Novel Network.

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