Networking Administrator Resume Profile

Objective: An opportunity to work in a professional environment where I can expand my knowledge in technology and management while being a part of an organization with strong corporate values.

Relevant Skill Experience: Replacing DELL HP Hardware. Lotus Notes 6.5 7.0 7.5 8.0 8.5.3, Microsoft Professional 2003 2007, Windows 2K XP 7 OS, IE7 8 9, JAVA, Firefox, Google Chrome, Adobe Professional, Adobe Flash Player, Cisco Secure Services Client Administrator, LAN WAN Administrator, Active Directory Administrator, PBX Administrator, Avaya Contact Center Manager Administrator, Call Pilot Administrator, Engage Call Recording Proxy Pro Host Administrator, Check Point End Point Security Administrator, Network Printer Administrator, MOVEit Secure File Transfer Administrator, Customer Relations, Effective Communication and Business Management. Ticketing systems HP Service Manager 7, Peregrine Service Center 6.0, JIRA, ITG Mercury and FIXProb

Employment History:

Confidential

Helpdesk Technician Desktop Support Networking Administrator

Responsible for imaging and staging computers for a statewide call center during implementation.
Responsible for hardware and software repair on Dell Optiplex 380/390 Desktops and Dell Latitude E6410 laptops with Windows 7 OS.
Installed and maintained Dell PowerEdge R310, PowerEdge R510, PowerEdge R210 servers and Dell Power Vault MD3200i iSCSI storage.
Managed servers that stored Firewalls, Active Directory, Engage Call Recording, Avaya Contact Center Manager, CallPilot, Monet Live, ActFax, and help desk ticketing applications.
Maintained a Juniper firewall SSG 20 as well as multiple Cisco catalyst switches 2950-S and 2960-S , and a Cisco router 2900 series using all CAT6 100baseFX with RJ-45 LC connectors.
Worked closely with other IT groups to facilitate firewall rule changes, port configurations, and other major upgrades to a PBX phone system.
Worked with Upper Management and local staff groups to resolve high priority issues.
Utilized MOVEit secure file transfer to communicate with our main client Department of Health and OFT.
Communicated with vendors such as VOX, DELL and TELSTRAT on a daily basis.
Responsible for the redundant PBX phone system including punching down phone lines, TALC cards and assigning TN ports.
Performed troubleshooting techniques on Nortel digital and VOIP telephones.
Worked as an Active Directory Administrator and was responsible for multiple OU's, folder permissions and creating computer naming conventions.
Created multiple .BAT files to help end users access their work more efficiently.
Performed troubleshooting techniques on multiple browsers and JAVA versions through the LAN/WAN for state applications.
Utilized Perfmon, CMD prompts and WireShark to monitor PC performance issues as well as network connectivity issues.
Resolved virus issues with Anti-Virus tools such as Malwarebytes and Norton.
Setup multiple Konica and HP network printers using SMTP protocols on different VLAN's.
Deployed and tested multiple KOFAX drops in UAT and PRD.
Supervised and trained multiple Helpdesk Analysts.

Confidential

Service Desk Helpdesk Technician

Responsible for hardware and software repair on HP desktops, HP laptops, Dell Optiplex 360 desktops, Dell Latitude D610 D620 laptops with Windows 2K as well as XP OS.
Created multiple ISO compliant policies and procedures for an internal Helpdesk.
Created an internal web page consisting of a password directory of 20,000 users.
Communicated with support through multiple ticketing systems and email to meet service level agreements.
Performed troubleshooting techniques in a LAN WAN environment using IE7 Firefox Google Chrome and CMD prompts.
Administrated Host accounts through Identity Management Provisioning System TNS Mainframe TN3270 Hogan.
Performed troubleshooting techniques on Avaya VOIP telephones.
Unlocked and reset passwords for Active Directory accounts.
Administrated multiple internal applications TAM Net Exchange pro 360 Valid Radia Software Manager Radia Timer HP OVCM AGENT .
Administrated Pointsec EndPoint Protection and VPN created accounts unlocked and reset passwords .
Administrated Teller 21 software and hardware KVM Switches check printers and scanners Dongles CAD .
Administrated multiple HP and Xerox printers configurations setup clean-up drivers .
Resolved virus issues with Symantec Anti-Virus software.
Administrated Cisco Secure Services Client wireless configuration and setup .
Trained and created training material for multiple Helpdesk Analysts.

Confidential

Mechanic and Customer Sales

Licensed NYS Inspector
Expanded on customer service and sales skills.

Confidential

Internship informal Sales Office Assistant Summer Employment
Maintained accounts Payable Receivable
Gained experience with direct sales, delivery, customer service, inventory stock control

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