SUMMARY

• Dynamic, skilled IT Manager/Director with proven success in managing multiple e - projects for the chemical, mechanical and healthcare industries with a global reach.
• Proven leadership capabilities in cutting IT costs, providing workable strategies built upon business need and building teams for maximum effectiveness.
• Great personal and communication skills. A“Yes (and)” or “Yes (if)” rather than a “No (because)” leader. Technologist that takes pride ensuring the right system is put in place rather than simply doing the status quo.

PROFESSIONAL EXPERIENCE

Confidential, Spring, TX

Global Infrastructure Manager

Responsibilities:

• Manage daily LAN, WAN, servers, desktops, video systems, security systems, and security for global sites.
• Planned, managed and implemented custom ERP application worldwide.
• Manage Cisco Backbone, Site-to-Site VPN, ISP Connections, HP/Cisco switches with Gigabit to the Desktop to achieve 5 9’s uptime.
• Monitor all network traffic and make adjustments as necessary to achieve the highest level of uptime. Pride myself in knowing of problems and having them resolved before they are reported.
• Analyze and assess infrastructure for improvements when needed.
• Manage IT asset management life cycle process.
• Manage end user computing including end user desktops, portables, virtual desktops and mobile device support.
• Manage Citrix Farm running in VMWare with EMC VNX SAN storage.
• Manage Network Administrators and Contractors for all sites and dictate what needs to be implemented to achieve the best system possible while staying within budget.
• Manage and review relationships with all vendors to ensure the best service as needed to be a world leader in the business.
• Document and set company guidelines for all systems as required for Sarbanes-Oxley compliance.
• Setup Budget for IT department and perform Budgetary Analysis for justifying projects reporting directly to the CFO. Currently responsible for 2 million dollar IT budget.
• Successfully implemented unified communication and VOIP solution to help in communication between sites as well as present a cost savings to the organization.
• Deepen support by performing root cause anaylis as needed and required.
• Managed security for global systems that include email, wan, lan, and endpoint protection.
• Managed Service Desk ensuring all SLAs are met and customer service remains at a high rate through the use of KPI reports and employee measurement.
• Wored with management to setup IT SLAs as it matches up to business need.
• Ensured staff development meets company and personal employee requirements.
• Trained all staff, coached when necessary, and retrained if needed.
• Worked to ensure vendor relationships were kept up and vendors were held to agreements.
• Setup new sites Worldwide working with governmental agencies and established new relationships with vendors in these countries (Singapore, Malaysia, Scotland, Canada, Dubai).
• Planned, built and managed new Data Center
• Installed Exchange 2003 and 2010, installed email backup solutions to ensure uptime and disaster recovery.
• Planned and initiated disaster recovery for internet, power, and mission critical applications to all sites worldwide.
• Planned and reconstructed entire network infrastructure for all sites worldwide. Planned and oversaw Security Access system for worldwide operations.
• Led Implementation team in upgrade of substandard systems for new sites acquired.
• Researched and installed High Definition Video conferencing to all sites worldwide.
• Worked with Vendors to negotiate contracts on all IT systems.
• Performed cost benefit analysis on Hosted Service Providers and implemented in house system adding functionality and saving the company 5 million dollars in 10 years.
• Developed and Managed Project to install XenApp 6 installed in VM.
• Setup XenApp 6 servers with redundancy.
• Planned and implemented Virtual Desktop infrastructure.
• Planned, Managed and implemented custom ERP application for worldwide operations.
• Implimented EMC VNX SAN and NAS solution.

Confidential, The Woodlands, TX

Information Technologist

Responsibilities:

• Supported Lotus Notes administration, Microsoft Office, Checkpoint VPN, WorldCom Access Manager, as well as a host of site-specific software applications.
• Worked on a rollout team to deploy Windows 2000 Professional and Server to all offices in North America.
• Project Manager on Pocket PC technology and how to implement new hardware in existing environment. Accepted 3rd party bids and presented budget for project to executive management team for approval. Trained all other support staff on how to use and support Pocket PCs with chosen software.
• Project participant in implementing wireless into existing hardware environment. Including the use of LEAP, PEAP, and WPA. Primary tester for wireless technology in the environment that included security, hardware, and software efficiency and rollout of technology.
• Rollout team saved company $500,000 annually in IT maintenance costs while updating equipment and software nationwide.
• PDA team rolled out new PDAs and saved the company $100,000 annually while choosing a hardware and software standard.

Confidential, Westlake, LA

Information Systems Specialist

Responsibilities:

• Administer and install LAN and WAN consisting of multiple Windows NT servers on multiple domains, multiple Novell Servers and Client Server applications on AS400. Administer Lotus Notes email system.
• On the team of development and implementation of company intranet used for database migration and document housing.
• Administered Nortel telephone system consisting of all phone programming, trunk maintenance, install, phone moves, and replacements.
• Planned out and implemented the conversion from 16MB Token Ring to 100MB Ethernet. Implemented multiple Novell and Windows server upgrades, ending with Novell 5.0 and Windows 2000.
• Formulated annual budgets for all computer related purchases and telephone system expenses. Annually reviewed, negotiated, and maintained all vender contracts for outside support, while slimming down the budget to afford software upgrades.
• Research all new technology to see if it will help our configuration in the plant, if so present it to top management. Maintain good relations with all other departments while being responsible for primary as well as secondary help desk support.
• Supervised other employees and contract personnel for projects and help desk support.
• Packaged software for use in deployment of applications throughout Active Directory.
• Active Directory implementation causing ease of administration while adding superior software systems integration.
• Converted from Novell NDS to Microsoft Windows ADS.

Confidential, Alexandria, LA

Information Systems Operation Analyst

Responsibilities:

• Aided in the conversion from Unix servers over to Windows NT4.
• Supported all computer and server configurations in the Louisiana Brigade
• Designed and in charge of setting up multiple LANs and WANs in wooded field environment during field training exercises.
• Worked in a management position over other soldiers in the computer field as well as other fields.
• Honored with the Army Achievement Metal for outstanding support under pressure on multiple occasions.
• Soldier of the Year for 1999 for the 199th support BN.
• Lead team in winning several awards in combat exercises.
• Purchased, configured, and installed all PC hardware and software.
• Budgeted and presented to company financial board multiple workgroup networks that connected to the internal LAN.
• AS400 administrator, also installed, configured, and maintained all PCs, printers, and dumb terminals connected to AS400.
• Worked under pressure to meet time restriction imposed by surgery room schedules as well as patients.