Provisioning and Assignment specialist Resume Madison, WI - Hire IT People

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Provisioning and Assignment specialist

Responsibilities:

Designing and provisioning of TDS products and services using MetaSolv, Martens, CMS/IMS, UTS, and DESI software applications, for new and migrating clients and updating current client records.
Helped trouble shoot and find new equipment in real time to aid FST’s turning up or moving clients.
Also provided training and coaching to other new employees, brought on to the team

Confidential, Milwaukee, WI

Telecommunications Administrator

Responsibilities:

Responsible for all MAC orders related to programming, installations, moves and recovery of phone equipment, circuits, and structured cabling related to the “Avaya Definite” and “Audix” phone and voicemail systems.
In charge of maintaining the downtown AB/ Confidential clock tower facility, and the Mequon production facility.
Also performed remote management duties of other sites in North and South America.

Confidential, Delafield/Oconomowoc, WI

Sales Associate

Responsibilities:

Sold retail electronics and cellular products to the general public.
Manage store inventory and, set up in store displays, also performed warranty and repair authorization work.

Confidential, Milwaukee, WI

Field Service Technician

Responsibilities:

Responsible for installation of client telecommunications services.
Self - dispatch via VPN remote access. Install and troubleshoot POTS, DSL, and T-1 lines, then program equipment as needed.
Rewire circuits to move clients from current network to Confidential network.
Train clients in the use of Confidential products.
Resolve order discrepancies by consulting with in-house technicians and sales reps.
Troubleshoot problems to reinstate services as quickly as possible.
Test copper loops for serviceability. Maintain and upgrade telecom switchgear.
Recognized on numerous occasions for outstanding service and interpersonal communication based on client feedback.
Suggested improvements to the Pretest process that were implemented. Recognized by Provisioning Manager for going above and beyond job requirements.
Recognized on several other occasions by management for taking ownership of job responsibilities.
Helped client that was without working service get service early by performing tasks not in job description. Client wrote to compliment my work and a Senior Account Executive wrote a letter of commendation.
Diagnosed second-party wiring issue that prevented client from receiving service and fixed the issue, which helped keep the client.

Confidential, Waukesha, WI

Technician/Installer

Responsibilities:

Service and repair of Motorola two-way radios and maintenance of 800 MHz trunking system.
Also responsible for installing voice and data communications systems, as well as lighting and siren systems in police, emergency, and county highway vehicles.
Field Installer Installed xDSL and T-1 service to end user locations in both residential and commercial applications.
Built Wide Area Network (WAN) circuits from customers Network Interface (NI) to the end user location.
Set up VPN services.
Installed and programmed Network Interface Cards (NIC) and Customer Premise Equipment (CPE).
One of the first companies in the U.S. to provide DSL data services to business and residential clients.
Field Installer Installed xDSL and T-1 service to end user locations in both residential and commercial applications.
Provides custom built back up DC power applications to the telecom industry.
Field Service and Installation Installed, serviced and performed maintenance on UPS power systems, ranging from 500 VA single-phase to 60 KVA three-phase and DC power plants from 12 to 480 VDC.