SUMMARY:

• Expertise on Microsoft Technologies like O365/Lync/Skype for Business, Exchange, Office 365 (Hybrid Setup), Virtualization (VM Ware/Hyper - V), Windows Server, Google Apps and System Center products etc. apart from that I also have experience on CISCO Products, VM Ware, Symantec (Backup Exec, Mail Security) & NetApp/Net backup etc.
• I have experience on
• Extensive experience on Microsoft Office Communication Server 2007R2, Microsoft Lync 2010/2013, Skype for business 2015.
• Good experience and Lync client and Server side debug logging (snooper /netmon etc.).
• Good Experience on Lync/Skype Capacity planning Solution designing etc. (Capacity Calculator, Stress & Performance Tool and Bandwidth Calculator).
• Hands on experience on Microsoft Exchange (5.5/2000/ 2003/2007/2010/2013 /2016 ).
• Extensive experience in working with Office 365 (2010/2013/2016 Based Platform) - Hybrid Solutions.
• Experience in working with Microsoft Azure Administration/Google Apps Administration/VM u
• Experience of different Active Directory & Network Infrastructure (DNS, DHCP, RRAS, NPS/RADIUS, CA, VPN, DA etc.) platforms (2012R2, 2012, 2008R2, 2008, 2003, 2000, NT).
• Good command on PowerShell and Script writing. Developed number of PowerShell scripts for automated health checks and other activities.
• Developed number of Design and DR Documents, during solution designing.
• Good command on Lync Enterprise Voice solutions. Designed & Implemented number of Enterprise Voice solution Designed & Configured Voice Routing, RGS, Call Park, CAC, Lync-Exchange Integration (Unified Messaging), Lync Integration (SIP Trunk) with Other IPPBX Solutions (CISCO UC, Asterisk, snomONE, 3CX etc.), Lync-AudioCode (PSTN Integration) etc. .
• Developed window/web based tools for automated activities (by using Visual Studio .NET).
• Experience on practices like Agile/ITIL etc. implemented agile framework in incident reduction.
• RCA preparation for client, attending high severity related client meetings/SPF.
• Case management with vendor/different team.
• Experience on change, risk analysis, problem management.
• Planning/testing and implementation of patches/fixes etc.
• Have experience on handling messaging setup of 150+ servers.
• Delivered KT sessions to team on various exist and new topics.
• Designed KB articles for team and service desk etc.

PROFESSIONAL EXPERTISE:

• Implementation, Managing, Troubleshooting, Windows AD, NIS on 2003/2008/2008 R2/2012, Exchange 2003/2007/2010/2013 , OCS 2007R2, Lync 2010/2013, SharePoint 2010/2013.
• Designing & Implementing of Virtualization for Windows Server, Lync, and Exchange etc.
• Design message flow on premise Exchange, Office365 & Exchange on premise hybrid configuration, Messaging Coexistence, Exchange Online Protection, DLP, Auditing, Transport Security, and Unified Messaging.
• Designing & Implementing Enterprise Voice, Voice Routing, RGS, Call Park, CAC, Lync-Exchange Integration (Unified Messaging), Lync Integration (SIP Trunk) with Other IPPBX Solutions (CISCO UC, Asterisk, snomONE, 3CX etc.), Lync-AudioCode (PSTN Integration) etc.
• Designing & Implementing High Availability & Disaster Recovery solutions for various roles of Exchange & Lync.
• Implementation of Web Apps Server in on premise Lync, Exchange, SharePoint solutions.
• Office 365 Hybrid deployment, SSO, ADFS Configuration, Directory Sync, Domain configuration, Remote PowerShell etc.
• Migrations AD 2003-2008/2008 R2/2012, Exchange 2003-2007/2010 , 2007-2010/2013 , 2010-2013, OCS 2007R2 to Lync 2010/2013, Lync 2010-2013.
• Ticketing Systems utilized includedServiceNow, Remedy,ServiceCenter and Virtual Tech for incident logging andservicedistribution.
• Migrations from on premise (Lync, Exchange) to Office 365.
• WAP (Reverse Proxy), TMG & IIS-ARR implementation for Reverse Proxy (Lync, Exchange).
• Mobile Devices Configuration with Reverse Proxy (Lync, Exchange Active Sync)
• Federation Domain Configuration (Lync, Exchange) for Partner Domain & Office 365.
• Implemented Lync-Blackberry collaboration.
• Designing & Implementing of Backup, Recovery through Symantec Backup Exec for Exchange etc.
• Designing & Implementing of SPAM/Antivirus, content filtering through Symantec Mail Security.

IT SKILLS KNOWLEDGE BASE:

Operating Systems (Server): Microsoft Windows Server NT / 2000 / 2003 / 2008 / 2008- R2/ 2012 / 2012R2

Operating Systems (Client): Microsoft Windows 3.11 / 95 / NT / 98 / Me / 2000 / XP / Vista / 7 / 8 / 8.1

Mail Servers: Microsoft Exchange Server 5.5 / 2000 / 2003 / 2007 / 2010 / 2013 /2016

Collaboration Services: Microsoft SharePoint Server 3.0 / 2007 / 2010 / 2013

Unified Communications: OCS 2007/R2 & Lync Server 2010 / 2013, Skype for Business, CISCO UC, Asterisk, 3CX

Cloud Portals: MS Office 365 (Exchange Online, Lync Online, SharePoint Online, Yammer etc.)

Topology Designing Software: Microsoft Windows Visio 2010 / 2013

Office Applications: Microsoft Office 97 / 2000 / XP / 2003 / 2007 /2010 / 2013

EMPLOYMENT SCAN:

Confidential, TX

Office 365 / Exchange SME

Responsibilities:

• Subject Matter Expert for various Changes/Deployments. Handling setup of 60,000+ users.
• Handling escalations (L3/L3+ Escalations).
• Lync 2010 (from OCS 2007) & Exchange 2010 (from Domino/Exchange 2007 co-existence setup) Migration of 60,000+ users (without zero downtime).
• Replaced their existingOKTASSOto provide federation to Azure, O365 products such as One Drive, SharePoint and other 3rd party CRM vendors.
• Planning testing of patching activities/process.
• Change Management Creation of change tickets via HP Service Manager and Service-Now
• Successfully implement Agile framework for incident reduction related to work place tickets.
• RCA preparation for client, attending high severity related calls/SPF.
• Case management with vendor.
• Experience on change, risk analysis, problem management.
• Developed PowerShell scripts for automated health checks and other activities.
• Prepared DR document and successfully completed DR for Lync along with Group Chat server.
• Done migration of 6400+ users from Lync to Office 365 (Skype for Business).
• Successfully implemented Lync-Blackberry collaboration.

Confidential, TX

Office 365 / Exchange Admin

Responsibilities:

• Technical Project Manager for various Consultancy Teams.
• Used Slackfor internal communication
• Handling escalations in Backend support to various clients (L3 Escalations).
• Utilizedservicenowas ticketing system to manage user issues and requests.
• Delivered Project handover to client (sign off etc.).
• Projects Delivered (Consultancy):
• Google Apps (also Google Vault) to Office 365 Migration.
• Exchange 2003 to Google Apps Migration.
• Lync 2013 Implementation (Existing AD 2008R2, Exchange 2010 setup)
• Exchange 2010 HA/DR implementation.
• Developed PowerShell scripts for automated health checks and other activities.
• Developed window/web based tools for automated activities (by using Visual Studio .NET).
• Developed Design/DR Document, during solution designing.

Confidential

Office 365 / Exchange / AD Administrator

Responsibilities:

• Core member of various Consultancy Teams (for Lync, Exchange, and Office 365).
• Handling escalations in Backend support to various consultancy clients (also Backup/Patching etc.).
• Delivered Project handover to client (sign off etc.).
• Main Projects Handled
• Exchange 2013 with Office 365 (Hybrid Setup).
• Exchange 2010 to Cloud (Office 365) Migration.
• Exchange 2003 to Exchange 2010 Migration.
• Lync 2010 to Lync 2013 Migration & Integration with Asterisk & PSTN (AudioCode).
• Active Directory (2008R2) with Exchange 2010.
• Deployment of Lync 2013 & UM (Existing AD 2012, Exchange 2013 setup).
• Developed PowerShell scripts for automated health checks and other activities.
• Developed window/web based tools for automated activities (by using Visual Studio .NET).
• Developed Design/DR Document, during solution designing.