SUMMARY:

• 8+ years of experience in Information Technology
• 6+ years of experience as a Computer Technician
• 1+ years of experience as Hardware, Applications, and Digital Content Support Technician
• 1+ years of experience as Data Center Technician and software programmer
• 1+ years of experience as Oracle DBA
• Helped in troubleshooting and fixed Oracle Applications and database tickets; created weekly ticket reports to track all tickets that showed a reduction of 25% in 2008
• Monitored and fixed computer systems for all kind of clients
• Monitored the entire library’s network through Windows XP and Novell print server to check for printer malfunctions and computer breakdowns and try to fix them and if cannot then report them to helpdesk
• Volunteered for some major community organizations in King County

SYSTEMS AND TECHNOLOGIES:

Database: DBA Boot Camp from Puget Sound OUG, Oracle 9i & 11i, 10g & 11g, PL/SQLSQL

Development: Visual Basic, C#, .NET, Java, database integration, UX, software testing, quality assurance

Hardware: HP Servers, Dell Servers, EMC SAN, F5 Load balancer, Blade Servers, CISCO Routers and Switches, Google Nexus Tablets and smartphones

Networking: OSI, TCP/IP, LAN infrastructure, wireless & fiber optic, Cat 5&6, and Computer

Networking Office Suites: Microsoft Access, Excel, Lync, Outlook, PowerPoint, Visio, OneNote 2016, and Word; Corel

WordPerfectOS: Windows Server 2003, 2008 R2, 2012, Windows 98 to 8, Red Hat, Mac OS X, Oracle Unbreakable Linux, Android mobile operating systems

Tools: KVM, BitLocker, Skyjam, ACE, Fluke, MS Password Cracker, Virtualization, Screw driversHammers, 5000lb. Forklift, and Pallet jacks

PROFESSIONAL EXPERIENCE:

Confidential, Kirkland, WA

Staff Consultant

RESPONSIBILITIES:

• Worked as an application support lead agent for Wunderlist productivity app
• Beta tested and recommend feature additions to the Wunderlist product line
• Monitored and contributed to social websites such as Facebook to help Wunderlist customers
• Trained and used daily Desk ticketing systems for managing customer cases
• Used C# coding in integrating UTS system
• Used C# and .net code to add a voice and a tag on the email and helped in integration UTS system
• Trained and used daily Admin Panel and Ayden for managing customer data and subscriptions
• Trained in GitHub and use it when needed to with coding and testing of new features
• Used internal communication software such as Slack and Skype for Business on a daily and weekly basis
• Good in troubleshooting Xamarin for C# platforms and Selenium for C# code testing applications
• Trained and mentor new associates for supporting Wunderlist app
• Written UX code to add up new features in Wunderlist app as per the customer need and meeting their expectation
• Worked on any other side projects when asked by management

Confidential, Woodinville, WA

Data Center Cabling Technician

RESPONSIBILITIES:

• Worked as a temporary hardware cabling technician for all server builds that cost over half a million dollars each
• Performed Quality Checks for all server racks and new builds
• Mentored and trained new employees on cabling and server racking methodologies
• Served as a Subject Matter Expert for servers
• Promoted to team leader after one week

Confidential, Redmond, WA

Hardware, Applications, and Digital Content Support Technician

RESPONSIBILITIES:

• Worked as a hardware and software technical support analyst for Google Play supporting all Nexus devices and specific applications on the E - commerce platform
• Trained in Nexus mobile hardware, applications, networking, PyICS system, CASES system, Salesforce.com, Cisco VOIP phones, Google applications, Google Order Management, and Google troubleshooting processes
• Collect pertinent device information from customers and listen to all their feedbacks
• Specialized in Google Chromecast/Nexus Player connectivity setup and troubleshooting
• Specialized in application troubleshooting
• Specialized in Google Wallet and Digital Contents
• Received bonus of $350 for perfect attendance and adherence to work schedule
• Received Employee Badges: Team Player, Metric of Honor, Advocate, Utilizing Analytics to Drive
• Deep knowledge in user experience for both Google hardware and applications
• Filed bugs and enhancement reports for Case ticketing and Salesforce systems with Google engineers
• Worked with Kronos time management card scanner and software

Confidential. Tukwila, WA

Data Center Technician

RESPONSIBILITIES:

• Worked as a server Technician for Microsoft Enterprise data center with over 10,000 servers
• Trained in server hardware, software, networking, systems administration, UTS system, and MS Global Foundations Processes
• Auditing all existing hardware and responsible for all Hardware Lifecycle Management
• Got promoted to Technician II and Backup Lead in less than one year with highest security clearance
• QA all new server builds for both hardware, software, and racks based upon Microsoft standards
• Helped with design and setup of server environments with vendor
• Worked on night shift and any other shift when asked to do so

Confidential, WA

Data Entry Person

RESPONSIBILITIES:

• Entered Client Contact Records and Advisor Timesheets into CATS database
• Trained in healthcare insurance by SHIBA

Confidential, Seattle, WA

Community Representative

RESPONSIBILITIES:

• Sat on the Policy Council and helped make policy decisions related to all of the Head Start sites managed by Denise Louie in King County
• Volunteered to help out with anything when needed regarding the school sites

Confidential, Seattle, WA

Tax Volunteer

RESPONSIBILITIES:

• Prepared tax returns for at least 50 people of all ages from mid to low incomes
• Took intensive Taxwise software classes, filing procedures, and customer service offered by the Internal Revenue Service
• Practiced leadership skills by arriving at tax site on time and performed my duties properly
• Assisted other tax preparer when they have any questions or needed clarifications on procedures

Confidential, Kirkland, WA

Staff Consultant

RESPONSIBILITIES:

• Managed computer hardware and software to make sure they work properly for all in house consultants; helped reduce computer down time to 1 hour for each consultants
• Oracle 9i and 11i Application Administrator
• Used Oracle MetaLink for TAR creation with Oracle Support
• Tested and monitored all Oracle Applications and database issues for clients
• Helped in troubleshooting and fixed Oracle Applications and database tickets; created weekly ticket reports to track all tickets that showed a reduction of 25% in 2008
• Monitored and provided support for OSI internal wireless/wired networks
• Took OPN and other Oracle related provided by employer on weekly basis; gave presentation to 1-3 colleagues on each Oracle Application modules
• Learned how to work as a team in solving any technical problems
• DBA in Oracle 10g & 11g Databases with Puget Sound Oracle Users Group
• Received yearly bonus of $2000 in first year with company

Confidential, IN

IPFW Computer Lab Consultant

RESPONSIBILITIES:

• Managed computer hardware and software to make sure they work properly and report any problems that might occur to the helpdesk
• Showed and tutored IPFW students on how to use the software packages on university network at any moments notice, particularly during midterms and finals week
• Practiced leadership as well as time management and people skills on a daily basis by being a good example to students and by arriving to work on time and filling out time card properly for supervisor to check every two weeks
• Monitored the entire library’s network through Windows XP and Novell print server to check for printer malfunctions and computer breakdowns and try to fix them and if cannot then report them to helpdesk
• Helped setup and configured wireless connection for students with laptops through the proper software installation and configurations while recommending them to buy the correct wireless card that will work with our Linksys access points

Confidential, Fort Wayne, IN

Computer Technician/Warehouse Associate

RESPONSIBILITIES:

• Diagnosed and fixed all computer hardware and software issues
• Trained employees on how to use their new PCs and laptops on a one on one basis whenever they have questions by phone or in person
• Setup and installed new UPS computer and software in the warehouse for shipping small packages each day
• Installed, fixed, and upgraded printers of all brands for office workers and management staff

Confidential, Dallas, TX

Computer Technical Support Specialist

RESPONSIBILITIES:

• Installed and fixed all computer hardware and software issues at project sites that consisted of more than 1000 PCs
• Backup and reinstalled all employees work related data from old computers onto their new Dell PCs or laptops
• Worked with a team of five other technicians to finish the project 2 hours a head of time every night from Monday-Friday
• Showed employees how to use their new PCs and laptops at project sites on a one on one basis and whenever they have a “quick” question on anything

Confidential, IN

IPFW Computer Lab Consultant

RESPONSIBILITIES:

• Managed computer hardware and software to make sure they work properly and report any problems that might occur to the helpdesk
• Showed and tutored IPFW students on how to use the software packages on university network at any moment’s notice, particularly during midterms and finals week
• Practiced leadership as well as time management and people skills on a daily basis by being a good example to students and by arriving to work on time and filling out time card properly for supervisor to check every two weeks
• Monitored the entire library’s network through Windows XP and Novell print server to check for printer malfunctions and computer breakdowns and try to fix them and if cannot then report them to helpdesk
• Helped setup and configured wireless connection for students with laptops through the proper software installation and configurations while recommending them to buy the correct wireless card that will work with our Linksys access points