NOC Technician Resume Herndon, VA - Hire IT People

SUMMARY:

3 + Confidential experience in Network Integration and Systems Control (Tech Control)
7+ years of experience in IT field with focus on Network Management and Cisco Equipment
Extensive knowledge of Cisco Router/Switch configuration, deployment, installation and cabling (Fiber/Ethernet)
High proficiency with Microsoft Office/Windows OS

EXPERIENCE:

Confidential, Herndon, VA

NOC Technician

Responsibilities:

Responsible for the day to day operation and maintenance of the company's global broadband network providing voice, data and video services worldwide
Perform Router/Switch configuration changes (I.E. Null Routes, BGP changes, Prefix filters, interface changes)
Escalation point on network issues for secondary tiered, customer facing groups; oversee 25+ POPs and all network devices associated with them
Investigate, troubleshoot and resolve network related faults, backbone circuit issues, peer related issues and customer service affecting faults/outages (I.E. Packet Loss, Latency, Routing Changes, BGP issues, DDOS attacks, Circuit Outages)
Also investigate/troubleshoot IPv4 issues; possess foundations for troubleshooting IPv6 issues
Circuits monitored include (DS3, Fast Ethernet, Gigabit Ethernet OC - 3, OC-12, OC-48, OC-192, MPLS and NNI’s)
Investigate, troubleshoot and resolve Network backbone and service affecting faults/outages on PCCW Globals’ network.
Maintain/update internal databases/systems and assist NOC documentation requirements
Monitor/Track all issues and alarms utilizing: Remedy IT Ticketing System, WhatsUp Gold and Netcool Monitoring System, Arbor Peakflow DDOS mitigation system
Responsible for coordinating network equipment replacement with vendors and worldwide colocation facilities

Confidential, Reston, VA

Payments Operations Tech

Responsibilities:

Provide protocol analysis support for dial, wire line, Internet and wireless protocols using X,25 and Linux devices and Cisco devices.
Troubleshoot multiple devices, i.e. Cisco 2800 Routers, MX2820, DACS, ADTRAN, AXIP, CDMA and GPRS modems
Monitor network surveillance systems and respond to alarms and error conditions
Provide direct support to internal and external customers to mitigate service impact resulting from network events
Troubleshoot circuit issues on DS0, DS1, DS3, and optical circuits utilizing DACS, DNX, and other multiplexing equipment
Perform routine and corrective maintenance on network elements

Confidential

Cyber Transport Specialist

Responsibilities:

Deploys, sustains, troubleshoots and repairs standard voice, data and video network infrastructure systems, IP detection systems and cryptographic equipment.
Performs, coordinates, integrates and supervises network design, configuration, operation, defense, restoration, and improvements.
Analyzes capabilities and performance, identifies problems, and takes corrective action.
Fabricates, terminates, and interconnects wiring and associated network infrastructure devices.
Provides mission critical voice, data and video services. Installs, upgrades, replaces, configures and maintains systems/circuits/IP-based intrusion detection systems that access military, Federal and commercial networks. Manages infrastructure devices and systems using the latest approved software tool s
Assigned to JWICS NOC where myself and 5 other technicians supported USAFEs $60 mil Top Secret Network guaranteeing 24/7 coverage to approximately 20 military bases in Europe
Providing USAFE JWICS, we directly supported over 800 users
As a NOC technician a Primary duty was to configure, deploy and maintain over 150 Networking devices including multiple VTC desktop and suites and VOIP phones
Directly configured and installed Cisco Routers (5300 and 2600 series) using RIP, IGRP, OSPF, EIGRP and Switches (6500, 3500 series)
Configured Networking Devices to be used in upgrades to multiple sites and also had to meet strict DIA security standards
Restored network services to 800 users during critical comm. link outage
Created and Revised over 1000 circuit diagrams detailing circuit path, and equipment using Microsoft Visio
Troubleshot and restored over 100 critical circuit outages
Also configured and maintained Cisco VoIP’s (7900 series), Tandberg Desktop VTC’s and VTC Suites
Configured, keyed and maintained 85 cryptographic devices to include Taclane Alphas, Delta and Fastlanes
Operated multiple computer programs, including Gem (taclane manger), Solar Winds( network monitor), Facit & Remedy (ticketing services) Cisco Call Manager (VOiP configuration tool), Microsoft Office, and Putty ( telnet/ssh client)

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Noc Technician Resume

Herndon, VA

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