TECHNICAL SKILLS

SOFTWAREOS: Windows 7, Windows XP, NT, etc

Applications: Office 2013, 2010, 2007, 2003, XP, 2000, eBlotter, MLC Pricer, Curve Engine Add - Ins, Openlink, ICE, ICE Chat, Pitchbook, QuoteVision, Java based apps, Creditex, Instaquote, Intex, Citrix Clients. System Mgmt Tivoli SMTools, SCCM, Dameware. Ticketing VMware, Altiris Helpdesk, Maximo and Remedy, etc. Virus/Malware McAfee, Norton Antivirus, Trend Micro, Malwarebytes. Financial Apps Bloomberg, Reuters, Fidessa, Xtrader, Market Axess, TradeWeb Dealer

HARDWARE PC: HP, Dell, and Lenovo workstations and portable systems. Mobile Devices iPad, iPhone, blackberry. Remote Access VPN, RSA SecureID. Printers HP, IBM Lexmark’s, Epson. NIC’s Broadcom, D-Link, Compaq, Digital, 3COM, Intel, Gateway. Video Adapters NVIDIA, AMD, STB MVP PRO, ATI Rage pro, Matrox, etc. Networks Familiarity with various hubs, switches, and routers.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Desktop Support Engineer

Responsibilities:

• Performs on-site analysis, diagnosis, and resolution of complex desktop problems for 500 end-users (Brokers), and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Liaise with our production support teams to push, configure and test BGC Broker apps on broker’s pc.
• Build, configures, and profiles FOD (front office application models) machines for SEF/SWAPS users.
• Installs, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software and hardware in order to deliver required desktop service levels.
• Manages, troubleshoots, and administers printer server(s) and printer queues to ensure print optimization
• Collaborate with LAN technicians/Network administrators to ensure efficient operation of the company’s desktop computing environment.
• Performs moves, adds, and changes (MAC) requests as they are submitted by line managers
• Develop and maintain an inventory of all monitors, keyboards, PC’s, network cards, and other components and equipment
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Collaborates with Telecom/Voice team and vendors to implement Cloud9, a newly cloud based Trader Voice and messaging services.

Confidential, New York, NY

Support Engineer - Consultant

Responsibilities:

• Key role was to provide Post-Migration Windows7 day one floor support for the Capital Markets group.
• Responsible for installing and “pushing” all applications and software to user’s machines.
• Assisted with based builds of Windows 7 on 3000 desktops and portable machines.
• Utilized SCCM Software Center to build and manage Windows 7 and application installs.
• Assisted users with applications UAT on Windows 7 Desktops and portable systems such as Lenovo ThinkCentre M9x series and T440 laptops.
• Troubleshoot basic to complex desktop issues such as MDSL’s TEM, Office 2010, Bloomberg, in-house and 3rd party applications.
• Supported and troubleshoot hardware and mobile devices.

Confidential, New York, NY

Assistant Vice President/Trade Floor Support

Responsibilities:

• Provided Desktop Support for 800 plus users in FICC (Commodities, Distressed, High Yield, Syndication, Lev Fin, CLO, Risk, Mortgages, etc) under the Global Markets Site Support organization.
• Troubleshot complex end-users issues related to trading and sales on Desktop Systems daily.
• SME (Subject Matter Expert) for the Commodities line of business in supporting traders and sales associates.
• Troubleshot complex spreadsheets such as volPublish used by Commodity traders to publish and “pull” pricing information. Applications such as Xtrader, ICE, MLC Pricer, etc to trade.
• Managed the BAND7 project (aka Windows 7 upgrade) for the Commodities, Distressed, Par Loans, Lev/Fin, and Risk users. Setup aWindows7 test box with standard and critical applications for testing and engaged Commodities traders and sales users to conduct UAT.
• Post successful UAT, used Tivoli SMTools to create packaged groups for the Commodity LOB, etc
• Build over 50 Windows 7 machines with based builds, utilized SCCM and SMTools to push packages and packaged groups to machines, configured all apps and engaged users to test prior to deployment.
• Managed the deployment and setup of the Windows 7 machines for all traders and sales users.
• Documentation of the steps and procedures on Configuring New Band 7 PC for Traders and Sales Users.
• Liaison regularly with our Application Support techs (in-house, Houston, Chicago) to troubleshoot complex issues, upgrades and or roll out of new application systems
• Managed a portion of the Bank of America/Merrill Lynch Transitional Initiative to TBand all Merrill Lynch desktop systems.
• Used an automated tool to convert about 100 plus desktop systems to TBand. The TBand project allowed all Merrill Lynch network devices to work and operate on Bank of America networks
• Managed the Pitchbook upgrade project for Commodities, Syndication and Leverage Finance lines of business.
• Provisioned and conducted Data Migration of Group shares to NAS and Tier 1 Server space
• Profiled new Windows 7 builds with user profiles and coordinated with DMAC to deployed and setup.
• Excellent multitasker; providing daily break fix support and working on multiple projects simultaneously.
• Outstanding customer service skills to clients and associates.
• Great team player and always ready to assist a colleague with technical issues and challenges

Confidential, New York, NY

Assistant Vice President /Technology Support Specialist

Responsibilities:

• Desktop Support Analyst for 600+ Swaps users in FICC(Credit Derivatives, CDO, Structured Credit, Illiquid Credit Trading, Corp Bond Trading, Swaps Finance, and Back Office)
• Provided day to day troubleshooting of routine and complex end-user issues related to trading, desktop, portable systems, home drives, group shares, and application deployments.
• Supported and troubleshoot third party (QuoteVision, Market Access, etc) and in-house applications ( Aurora, StorQm, GDA, Xport, GCD, BuCS, Decibel, DocStat, eBlotter, FinMan, Jcash, RiskCon, Swaps menu
• Utilized Dameware, Active Roles, Active Directory, and CA Software Delivery tools for daily tasks.
• Business Continuity planning; participates in quarterly ATF testing at remote sites as part of disaster recovery
• Team Lead for Reuters 3000 Xtra (5.1.0) migration and upgrade.
• Coordinated with SCM's to submit PML’s for applications Packaging and Templates.
• Coordinated with Packaging Team to package new applications to meet business needs and requirements.
• Coordinated with Integration Team to conduct UATs prior to deploying applications to business units.
• Responsible for deploying Templates and Packages to desktop systems utilizing CA Software Delivery tools.
• Managed users Home Drives, Group shares and Server space issues daily
• Conducted Data Migration of users Home Drives and Group shares to NAS and Tier 1 Server space.
• Coordinated with SCM to provision Server space for users Home Drives and Group shares, etc.
• Liaison with Technology Receiving to build desktop and laptop systems using swaps/debt templates,
• Provisioned and compiled front and back office templates for PC builds
• Coordinated with BSC (Business Support Center) to deploy and setup new desktop Systems.

Confidential, New York, NY

Trade Floor Support - Consultant

Responsibilities:

• Primarily was responsible for supporting UBS Hedge Fund (Dillon Reed Capital Mgmt) migration project.
• Provided trade floor support to 300 plus Hedge Fund traders in FICC.
• Build, test, and deployed Windows XP with Office XP, Bloomberg, Reuters, blackberry, and Avistar.
• Performed Active Directory duties such as new user account creation, management and permissions.