TECHNICAL SKILLS

Web Development/Programming: HTML, XML, ASP, JavaScript, JQuery, PHP

CMS: Sitecore CMS, Kentico CMS

Databases: MySQL 2005, MS Access, SQL Server 2008

Applications: TortoiseSVN (Subversion), Application Lifecycle Management (ALM), QuickTest Professional (QTP), Kairos, Kosmos, Librarian, Lockbox, QRM, Sitescope, Power Shell, Remedy, Jira, Bugzilla, Request Tracker, Matlab, MS Office, WordPerfect, Acronis, Active Directory, Malwarebytes, Salesforce

Operating Systems: Mac OS (10.5 - 10.8), Windows (XP, Vista, 7, 8), Linux (Red Hat)

VoIP Systems: 8x8, RingDNA

GitHub Account: https //github.com/mce10014/First-GitHub-Project.git

Foreign Languages: German, Spanish

ENTREPRENEUR EXPERIENCE

Confidential, Boston, MA

Owner/Founder

Responsibilities:

• Obtain and maintain business relationships with pet owners by marketing my business through sites such
• Walk dogs and take care of pets while owners are away
• Maintain my company website

Confidential, Cambridge, MA

IT Support Specialist

Responsibilities:

• Provide support in-person, over the phone, via email, and remotely for networked printers and copiers
• Administer and troubleshoot cloud-based VoIP systems (8x8 and RingDNA)
• Support antivirus and other security tools, such as building access cards and Malwarebytes
• Maintain an accurate inventory of hardware, software, and licenses as well as order equipment as needed
• Coordinate with external vendors for infrastructure maintenance and development

Confidential, Boston, MA

Automation QA Tester (Consultant)

Responsibilities:

• Obtained requirements from different teams in the QA department for the automated test cases
• Created over 100 test cases using QTP and ALM to test more than 800 links in three different portals for Santander Bank to confirm the portals are accessible and that customer accounts are created properly and to find incidents in the portals before they are moved to a production server
• Monitored and recorded the results of the test cases and updated the test cases when needed
• Provided first level support to multiple departments at Santander Bank when they submitted remedy tickets
• Helped resolve up to 15 tickets per ranging such as reprocessing batches on a server to restarting a server that crashed to resetting user credentials and assigned high level tickets to second level support
• Assisted in implementing changes to applications on preproduction and production servers during off hours so the applications would be up to date and to have minimal impact on the business units in the bank
• Assisted in updating the documentation for over 100 applications that the team supports so all team members would have up to date information that could assist them in resolving tickets faster and efficiently
• Assisted in manually testing the functionality of the firm’s online product by conducting video conversations on the company’s platform with another tester
• At the end of each session, I collected the log files and sent it to the company so they could track the results
• Participated in troubleshooting application issues, such as the product’s compatibility with different browsers, video quality, and sound quality

Confidential, Boston, MA

Content Management Specialist (Contract)

Responsibilities:

• Assisted in performing manual QA on the website, which included finding broken links, formatting issues, and updating data on the website
• Assisted in editing the HTML code on the website according to the specifications of the project manager
• Worked on a team of four to apply Windows 7 images and Mac OS images onto 36 Windows OS and Mac OS desktops and add them to the school domain, as well as deploy them to multiple departments within a three week deadline
• Was responsible for transferring data and applications from the desktops that were being retired to the desktops that were being deployed
• Worked on tickets that were submitted on Request Tracker by employees, such as applications not working and data becoming corrupt after being transferred
• Updated the inventory data and entered the data into a FileMaker database
• Assisted in evaluating the retired desktops for value and helped in erasing the data on the hard drives and adding a new Windows OS or Mac OS image onto them so they could be raffled off
• Helped insure that data being used in litigation was processed according to the technical specifications of Senior Engineer
• Assisted in processing, converting, troubleshooting, and loading of data from law Prediscovery into relativity and concordance databases for review by clients
• Produced and delivered production sets
• Backed up Summation Databases & ensured the data was ready to be transferred
• Transferred data from the Summation database to the Relativity database
• Ensured transfer process was complete & escalated issues to the advanced conversion team when needed

Confidential, Boston, MA

Research & IT Tech (Contract)

Responsibilities:

• Performed hardware & software upgrades such as installing video cards for colleagues so they could use multiple monitors
• Set up and deployed desktops for new employees
• Research company databases for title insurance policies at the request of clients
• Scanned title insurance policies and uploaded them into the company’s database so they would be easier to access for review
• Used Sitecore CMS to migrate American Petroleum Institute’s news section from their previous website to their current website
• Made upgrades to the news content on Sitecore
• Performed Quality Assurance on the website & news content & documented bugs and errors
• Used Kentico CMS to set up client accounts to access online courses & reports for clients on course usage
• Migrated content from script templates into XML content docs and used XML markup and attributes
• Made content bug changes in content docs and HTML and performed Quality Assurance when needed
• Tested classes on Safari, IE, Firefox, chrome, Macs, PCs, and iPads to ensure satisfactory performance