Technical Support Engineer, System Admin Resume

SUMMARY:

An enthusiastic highly motivated Professional seeking employment in an Information technology field of System Administration, Technical Support and or End User Support.
Experienced in Virtualization environment with ESX 5.1 server
Experienced in optimization and management of Exchange Server 2000 and above
Experienced in Deployment Solutions with Ghost and MDT 2013
Experienced in application deployment solution via Group Policy install, scripted install and SCCM 2007, 2012

TECHNICALSKILLS:

SOFTWARE AND LANGUAGES: Experienced in desktop and network operations, configure and navigate through Windows NT, Windows 2000 and Windows XP. MS Office application support, TCP/IP protocol assignment, FTP server operations, client/server management, file management, OS installation commands and concepts, HTML applications, troubleshoot application faults. Knowledge of Basic Windows shell Scripting and VB Scripting. Advance knowledge in Windows 2003, 2008 server, Active Directory, Group Policy Configuration and management, SMS 2003, SCCM 2007 WSUS, Exchange 2000, 2003 and 2008

NETWORK: Planned, managed, and installed multiple LAN environments. Provisioned User Logon and share accesses. Print Management. Implemented back - up procedures, maintenance, and Internet / e-mail security procedures. Managed Multiple Domain Trust Relationships and Windows 2000 topology. Communication packages for diagnostics and . Participated in Win 2000 Windows XP, Windows 7 Rollouts

HARDWARE: Installed and troubleshoot hard disk storage, and removable drives, sound, video, and memory cards, monitors, printers, and other peripherals. Developed and implemented user-friendly workstation maintenance plans and procedures. Upgraded desktop PC’s, is including main board, CPU to accommodate OS, Application upgrades, and performance issues. Built hardware and software Raid Systems 0, 1, 0+1 and 5. Proficient in Disk Imaging with Ghost in OS rollouts and redundancy.

PROFESSIONAL EXPERIENCE:

Technical Support Engineer, System Admin

Confidential

Responsibilities:

Provision users with Standard Operating Environment Desktop, Laptop, and encryption with LOB applications via OVCM push .
Verify application functionality and troubleshooting.
Provide support for remote user’s connectivity and VPN.
Troubleshoot and resolve connectivity and application issues, share permissions, drive, printer mapping.
Provide support for standalone and server based print services

Technical Support Analyst

Confidential, Daly City, CA

Responsibilities:

Provisioning, deploying, delivery, setup of PCCOE client operating systems with LOB applications.
Authentication, authorization and access issues, Application related issues.
Troubleshoot hardware software and network related issues with standard diagnostic tools.
Standalone and Server based print services.
Standard application packages building and testing on Confidential including Line of business in house builds for readiness for production

Confidential, Sunnyvale, CA

NOC Engineer

Responsibilities:

Utilize Network Monitor Tools Paessler PRTC to monitor Network Switches, Router, Firewall and take necessary actions based on standard protocol and run book best practices .
Utilize in house SiteScope
Monitor tool to monitor application server resource, processes, hardware and network and perform predefined verification and actions for remediation.
Business Availability Center application monitoring tool for application monitoring and performance matrix and perform action based on standard defined protocol and runbook action.
Monitor Alerts Inbox and act on triggered alarm email by Monitor Admin and perform verification of alarm and take remedial actions
Engage in Escalation of unresolved alarm to stake holders and application infra owner
As defined by escalation path .Perform resolution verification and notification

Technical Support Analyst

Confidential, Sunnyvale, CA

Responsibilities:

HP Software managed services clients, end users for all areas of support, hardware and software including User accounts, permission access scope
Site scope HP infrastructure monitoring utility deployment and integration
Performance Center HP load testing software.
Deploy Windows 7 via MDT imaging technology for in house users with application install and on boarding provisioning, user account and permissions

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